Showing Devices Online that are Offline in Unattended Access.
Unattended access keeps showing devices that are offline as online even after I close and re-open the HTTPS console. If this does not get fixed I am going to be forced to back to FixMe.IT
Deployment via Distributor , Native Tool and GPO Not Working
I have tried all 3 options to deploy the unattended access to a network of about 70 Machines. If i add it as a GPO Nothing happens. The Distributor and the native tool will validate with the server but then i get this error "Installation failed: The RPC
Customer plug-in / Remote Sessions Not Connected
Not impressed with the connection issues that have been ongoing recently, customer tries to connect via the Customer plug-in and the session hangs without establishing a stable connection a popup error appears. Also the same ongoing issues when a customer
.NET Error after Recent Client Update
Two of my clients have experienced the following error since the recent update (which now asks for name in addition to the session ID) I figure it is reliance on some part of the .NET framework This means I had to use a free anydesk to login which defeats
Assist hangs without connecting on Apple M1 chip even with reduced disk security
I've hit a problem where Assist won't connect on a MacBook Air M1. User downloads and double-clicks and then nothing. Both options under reduced disk security have been selected and the MB has been restarted. Nothing appears in Security & Privacy waiting
Image problem after upgrading video driver
Hi, I noticed that the remote session image get distorted after upgrading video drivers. I closed and try to join the session again, but still the same. The solution is to end the session and connect with a new one, or to reset the device. Any suggestion
Assist multiple monitoring switching
Did you update the way that you switch between multiple monitors. Did you remove the keyboard shortcuts (like ctrl, alt #) to change to a monitor. If so , Put it back! The new way is very cumbersome and slow compared to the keyboard. I have to open up
Connection Error
Hello I am trying to connect to some of my customers that need help but my sessions are leaving me on the screen down below can you help me asap because these customers are losing business.
File Transfer Not Working
Hi, Myself and a number of our engineers are having issues receiving files via the File Transfer window. When we try to pull back a file nothing happens but the file does show in the File Transfer window as "Download initiated". This appears to be happening
No response when click on "This session is currently running in standard mode. To enable Run As Service click here"
Hi, when i click on the Run As Service, there is no response. Why? Regards
Screen Freezes
I am experiencing my screen freezing every time I connect to Zoho Assist. We use remote access so our customers can see our screen and, lately, it never works. Please help with a solution.
Adding technician
Hi, Trying to add one more technician and get config error, we have standard plan with 2 technicians
I purchased the Assist Pro version, but do NOT have any upgraded capability
I am attaching a screen shot to show that when I try to click to go to the command prompt in Zoho Assist Unattended I get a message that I should upgrade to purchase the Pro version to access this feature. VERY frustrating
Deploying Zoho Assist via JumpCloud
There does not seem to be a package for deployment of Zoho Assist. Has anyone been able to deploy Zoho Assist via JumpCloud?
failed to create unattached service
failed to create unattached service Found! How do we need to solve it?
Support for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating support
Unattended Access freezes
We run into unattended access freezing all too often. Any else running into this.
Cannot assign Zoho Assist app to user
Recently, I cannot add user to Zoho Assist app. Wheneven I assign, the screen just shown "Error occurred". Actually, it's not just assigning Zoho Assist app failed. When I change department of a user, the same "Error occurred" shown. Any of you have
Remote Computer Screen Resolution
We have been using GotoAssist for quite some time are are considering moving to ZohoAssist. I immediately see a problem with the remote screen resolution. When we connect to an unattended computer via GotoAssist the screen resolution will match the GotoAssist window size on our technician workstation when the session starts. For example I will get a remote screen on 1920x1080 if I have the window in full screen mode, or perhaps 1297x769 if I started the session from a non-maximized window.
Capture hotkeys inside the remote session and allow file exchange via clipboard
Hi guys, assist is a really good app, and to become great it would be nice to have some features other vendors have in place and we take them for granted. For example, ScreenConnect, TeamViewer and others allow you to send hotkeys via the remote connection,
Cannot access remote devices after Zoho Assist outage
Since the outage today I can no longer access any of my remote computers. The Zoho Assist desktop App for Windows 10 is loading, but none of my remote PCs will connect. I even tried reloading the unattended agent on several of the computers but that did not work, it just sits on the screen saying "You'll be able to access the remote device shortly."
ActiveX Mode Downloader Installer Required On Every New Remote Session
Hi All What is this issue that requires the downloader file to be installed on every new remote session, this was not happening a few days ago & is very annoying.
Blacken Screen End User Can Revoke
Hi Using W10 OS via the desktop application the setting in preferences is set to don't let customer revoke black screen, why does the customer still have the ability to send shortcut Ctrl+Alt+Delete to revoke this setting. As a licensed user this is a very important feature it was a main selling point in transition from TV which doesn't have this feature.
Agent installation with non-administrator account
Hello, How to start a remote session with a user with a non-administrator account if he will not be able to install the agent? Thanks,
Multi monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
Remote support requires a join.exe to be downloaded each time a user wants to start a session
Hi I have been evaluating whether or not I want to continue using Zoho Assist as my remote software for customers. Its pretty well designed except for the join process. An exec should not have to be downloaded each time a repeat customer wants to join a remote session. This is a deal breaker for me because my customers expect not to have to do this each time. Not only is this a waste of resources, but its also a waste of time and adds a extra step that my customers need to go through to join a session
Corrupted and Unreadable - ZOHO Assist failed to join
Hello, I have used ZOHO Assist hundreds of times to remotely access colleague machines and help them, but today we are receiving this error no matter who a link is sent to. I have not seen it before and there are no articles about it from what I can see
Switching to and from screen share during support session
I am in the trial period for Assist. Is it possible to switch from a remote support session to sharing my screen with a client? Or do I need to start another session? This is easily done in Zoom.
File Transfer to remote computer.
When attempting file transfer to PC with a list of files selected, the message beside each file waiting to be sent just says “waiting”. I don’t see what I’m doin wrong. Any help appreciated. Thanks Bill
We no longer support Microsoft Internet Explorer
Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.
File transfer not working correctly, and clipboard glitches between MacOS Catalina and CentOS 7
Hello. I have CentOS 7 setup for unattended access, and the machine I'm accessing it from is on MacOS Catalina. While basic remote control is fine, I'm experiencing the following issues: 1. File transfer never works. 2. Copying and pasting from the
Controlling Kaspersky Internet Security settings from Zoho Assist
I am trying to change settings on the Kaspersky Internet Security application using Zoho Assist unattended client. However, it does not accept my mouse clicks. Is this a known issue and being worked on?
HTML5 Windows Hotkey Not Possible
Hi All HTML5 mode doesn't give the local user the capability of using Windows hotkey (eg) Windows +D for Desktop, alt+tab for Task Switcher on the remote machine if i select the keystroke it only enables the local machine on Windows OS, this is extremely
Unattended Remote Access Suggestions
Hi, we are currently evaluating Zoho Assist as a replacement for Net Support, there are a few small issues which I believe would be helpful if they could be implemented in future releases. 1) On the client computer I can see that there is the option to "Block Access" however the default state upon reboot is to allow access. While I can see the benefit of this for accessing servers etc which are mainly unattended we do have circumstances where I am sure clients would feel more secure if they were
Zoho Assist New Version : 2.6.5 Fails To Download
Hi Admin I believe that this was supposed to be fixed from V2.6.4 for downloading updates, the update advises to visit the homepage which pulls up the V2.6.4 exe file. Also would it be possible for a change log to see what is implemented in each new release.
Unattended Access on Headless Linux
Hello, Is it possible to install the unattended access on a headless Linux unit? We have several computers that are running the terminal-side only versions of Ubuntu. I see that there is an option to download the installer for Ubuntu, however it seems like you must have the UI in order to download and run the installer on Ubuntu. We tried to simply wget the installer, but there is no link from the Ubuntu installer and the deployment link does not work with the wget command it seems. Are we just out
Where is "File transfer" on the side bar?
Customer Support: I do not find "File Transfer" on any menu anywhere, nor have I been able to find ANY help relating to this!! Yes this is on a Windows 10 computer both remote and host. It is not on the left side menu in "Remote Support" or the "Unattended
Laggy Zoho Assist with multiple screens
Hello! I am super greatful I am able to now see multiple screens with Zoho assist. But I find it very laggy. And screens often shift places. Example: A screen will be in the middle of my monitor, but then I will click on it, and it will shift to the
background session for support tech
HI, We currently use ScreenConnect and they have ability to connect in what they call a backstage unattended session. This does not disrupt the local user. The tech is presented a CMD dialog and also a PS (powershell) dialog. ** The tech can run some
Any way to reduce client clicks to start session macOS?
I'm currently using Zoho Assist for my macOS clients as i love how it doesn't present all of those ominous macOS dialogs when connecting like all other remote support tools currently on macOS. Although those dialogs aren't presented, the client still
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