CHATBOT (ZOBOT )
can someone please tell me how to add different msg for every option in the bot builder? ZOBOT for sales IQ
Support multi lingual FAQs in SalesIQ ?
Hello there ! I tried a few months ago to integrate our knowledgebase inside our chat in salesIQ. It seemed to work fine but we realised only a few weeks later that you only integrate one language : the "master" language from the Zoho KB in zohoDesk.
Problems with Message Board in the Beta version
Is anyone else experiencing issues with the message board function in the Beta version? In the old version all logged in operators could chat together but we can only see out own messages in the Beta version. Have had to set up a group chat so we can
Best way to add visitor tracking to emails coming from Zoho CRM
We have 50,000 leads in our CRM. From within our CRM we're sending: One-off emails to select leads with links to our website Workflow emails to leads with links to our website Mass emails to leads with links to our website We'd like all of the above emails which come directly from our CRM to generate the visitor tracking so if a lead in our crm clicks on one of the links to our website within an email, we install the SalesIQ cookie and associate the visitor tracking data with their record in the
Integração ZOHO SALES IQ com ZOHO RECRUIT
É possível realizar a integração do ZOHO SALESIQ com o ZOHO RECRUIT? Como posso fazer para criar uma subdivisão para o chat: quando for candidatos direcionar para o ZOHO RECRUIT ou para uma página de cadastro do nosso site e quando para empresas direcionar
Pre Chat Questions
Hi Is there any way that we can customise the chat widget so we can gather more information from our members. It currently looks like we can only capture Name, Email Address and Department. However, we might want to also ask which team the member would
Zoho Widget & Float Button Load Times Slow
Hi, 3x Zoho files are loading slow on my website: http://once.ly/7hlRH (Website URL masked for privacy) The files which load slow are: 1) https://salesiq.zoho.com/widget 2) https://css.zohostatic.com/salesiq/Mar_27_2019_https/styles/floatbutton.css 3) https://js.zohostatic.com/salesiq/Mar_27_2019_https/js/floatbutton.js Is this a normal load time? if not, what can i do to improve it? Please do have a look at my website in the link above. Kindest regards, Am
Live Chat load time issue
Hi, My developers have loaded Zoho live chat onto my custom PHP site which has slowed the load time of my site to almost 5 seconds from 2 seconds. Can anyone suggest how to solve this, the product is excellent and having used many Zoho products I can't imagine this is a Zoho issue, most likely my developers. Thanks, Matt
Zoho Scripts blocks rendering of the page
Hi there, Here are the files causing my page to load slowly: css.zohostatic.com and bizappln.zohobookings.com How to make this script to load without blocking the rendering of the page? I have attached a screenshot for your reference. I'd be happy if
Zobot-DialogFlow: Is there any way to ask (and save) user for his Name, Email or Phone number during an active chat-bot session?
Hi, During the chat session I want my bot to ask user for his contacts be inputed in a form and then this contacts to be saved to SalesIQ and moved to CRM as fields. Is it possible by some scripting or settings? Thanks
How can I get the chat transcripts to be mailed to the same operator that answered the chat?
It turns out that I have 10 operators and I need the chat transcripts to reach a specific email to each operator. The chat I answer, is it possible to do this?
SalesIQ Desktop App Feature Request
Hello, Could you please add "launch on startup" and "minimize system tray" festures to desktop app ? It would also be great if the computer was idle a certain period of time or shutdown, agent availability could change as "idle"
How do I remove our company's IP address
How do I remove our company's IP address from showing up on sales IQ. We login to our own website, and do not want the analytics to be skewed.
Wait 15 seconds before chat widget is presented to web visitor
Is there a config change I can make so that when any visitor lands on my web pages, after 15 seconds the chat window is then presented, not right when the page loads by default? I found a setting "Intelligent Triggers" where I can send them a chat engagement message after a specified time, but I do not want to send them a message, I just want a delayed chat window presence. Help :) Thanks!
Persisting Issue with Lead Source Resetting to "Website Visit"
I searched the forum for the case of Lead Source being automatically set to "Website Visit" by SalesIQ after each lead's visit to the website. The issue there is that it overwrites the true lead source which was initially entered in CRM (say, Facebook
Is there a way to change the z-index of our chat widget?
I tried uploading a css file to change the z-index of my chat widget and float button on the Change Chat Window Appearance with Custom CSS File feature but it is not working. I change it because it is overlapping our custom cookie dialog. .zls-sptwndw { position: fixed; display: none; bottom: 0; cursor: pointer; z-index: 0!important; } .zsiq_floatmain { position: fixed; z-index: 0!important; max-width: 305px; box-sizing: border-box; }
Thought I would A-vs-B Zoho Desk with Zendesk, and I gave up on Zoho after fifteen minutes
I need a chat support widget with one agent. Zendesk will do this for $5 a month (not bad!) but Zoho has a free tier for up to three agents, so I figured I'd give Zoho a shot. I put the Zendesk widget on one web page and it works out of the box. Perfectly.
Unable to Add code or template because of Limit on Character
I am adding code provided in your sample templates or trying to choose existing templates recommended by ZOHO. Still Zoho gives error of 'Looks like the maximum character limit exceeded'. Kindly suggest how to resolve?
Multiple Portals - Sales IQ
Greetings. I find my SalesIQ is starting to become cluttered with several websites. Is it possible to have multiple SalesIQ portals? Thank You.
Push Zobot Transcript to create CRM Lead
Good day. How to i Push Zobot Transcript to create CRM Lead? Greetings Ceejay Els
How to reactivate salesiq?
Hi, I wanted to reactivate zoho salesiq account but I'm not sure how to do it. "Your Zoho SalesIQ account is idle for more than 180 days. please contact your portal administrator " Who is this "portal administrator"? Can I get some clarity about this issue please?
Choose the fields returned with zoho.crm.searchRecords
Hello, I would like to know if there is a way to only show "selected fields" with the zoho.crm.searchRecords function. By example : in my "contacts" module i only want to info the name, the society, the phone number etc.. Thanks in advance for your
OpenUrl() implemented in Zobot ?
Hello, Thanks in advance for your help. Is there a way to use openurl() in a Zobot ? Thanks !
SalesIQ Chat Bot ... inlude a link in the replies
Hi, I’m setting up a simple bot, I just want it to either display a link or open a link (to a zoho form) This text displays the full link (which I don't want): question = {"name":"time","replies":{"Great! You can sign up here: https://www.google.com/"}};
Chat routing >> Route to selected operators then any available operator.
Current routing only allows for routing to selected operators and then the call goes to missed. https://www.zoho.com/salesiq/help/automation-chat-routing-options.html Route to selected operators - On choosing this option, a (+) plus symbol to will appear you can add the operators of your choice. The chats from the visitors based on the specific rule selected will be routed to the selected operators even if there are other operators available. For example: If you have selected a specific rule to route
How to Show Chat Window Only Particular Page
I would like to ask what we can do to show the chat window on a particular page of our site. And on the other pages do not show the chat window. Do we need some complicated code? Or 5-6 order to complete?
Multiple chats going direct to missed
Hello Zoho Community. In the lasy 3 or 4 months I've been trying to solve something that it seems to be impossible. A lot of chats that my end-users opens are going directly to missed or popping into as notifications and suddenly disappearing even if my operators are online. I sincerely do not know what else I could do to solve it. I've tried SalesIQ app and its very glitched, tried enabling all popups / notifications on my browser and yet this keeps occuring. Did someone else faced something like
Disable 'Type your message and hit Enter' section
Hi Is it possible to disable message section from the initial chat page? If so, how can we set up?
How to disable "Pre-Chat" functionality
Hi Sales IQ Community I am trying to disable the pre-chat functionality within Sales IQ. As you can see in the screenshot below, I am in the chat window settings and further under the category of fields. I have successfully disabled the name, email id, phone but the message box with the title "type your message and hit enter" is visible. I need to remove this input box and want the chat box to redirect to chat functionality directly. Seems like within the settings there is no direct functionality
Sales IQ Chat Widget Sticker Appearance Not Updating
Hello Community, We've made some simple and recent changes to the Sales IQ chat widget appearance and colour on our website. Whilst the colours have updated fine, the sticker design/shape refuses to change despite the change being committed and successfully updated. This worked / updated much more quickly before. Any idea what might be prevent this and how I get the sticker design to change (other than updating in the app, which is not working for us) ?
Sales IQ Cookie Notification - per website, not entire Portal
Hi, I would like to know if there is an option available in Sales-IQ to include a different cookie notification on different websites. We are using multiple products/brand websites, and therefore each brand contains a different privacy policy (and different URL webpage link per policy) - but the setting to enable the banner notification for cookie notification can only have one privacy policy URL and seems to be applied through the portal settings only. Is there an option to change the privacy policy
How can I setup Open chatwindow When Visitor access my wesite
Hi , How can I setup open chat window When Visitor access my wesite? I setup trigger but useless .Never trigger.
Sales IQ Chat only showing up on Cart Checkout
I have gone through the set up process integrating with WooCommerce/Wordpress and the Chat shows up and works but only when the customer is checking out not anywhere else on the site. How do we get the chat to show up throughout the site?
100% Tracking Limit
Hello, I've had the following email below, could someone offer some advice please? What plan allows 0 visitors? Seems like the 100% tracking limit for this month has been reached. Your Zoho One plan allows you to track 0 visitors.
SalesIQ script
Dear team , I have 2 questions 1. can sales IQ be used in WhatsApp business ? If so how to make WhatsApp integrated with platform of ZOHO crm ? 2.Can zia get trained and reply for WhatsApp to ? Thanks
Chat Idle Timer
Is there a way to customize the verbiage on the "End chat timer" it currently says "You are idle for a long time. The session will be expired automatically in 30 seconds. Continue or End now" I want to be able to change that. Is this possible using the the live chat within Zoho desk.
Visitor info not clearing from SalesIQ
Hi...I'm showing people who have been on our site for 4+ hours. We are integrated with Zoho's CRM. As a test, I visited the website and then closed my browser. After 3 hours, I still appear in SalesIQ as active. How can I make this tool more accurate?
Visitors Tracking Option
Yesterday, we were able to see the visitors on our website and which pages they were on. Today that feature has disappeared and we can only see users in chat.
Renaming SalesIQ portal
Hi, I have created a testing SalesIQ portal with a pretty odd name :) Now, after successfully implementing it on our website, I'd like to rename it to something more relevant. Is there a way how to do that? Thank you! BR Tom
6/10 Web visitors are NOT seen on IQSales ring side tracking to initiate Chat
We have observed that 6/10 website visitors are not showing on the IQSales Ring side Tracker for us to initiate or trigger a chat. We have taken it up with the support team, the tech guy was given complete remote access to my PC and live demonstrated this issue. He acknowledge the problem and unable to resolve this issue. He is now giving us some mambo-jumbo reasons & not been able to resolve the issue. We are heavily loosing out on potential business esp. International customers. Beginning to wonder
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