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BUG ALERT: Client Script + Commands -> $Page contextual data is not updated
When using the new Client Script Commands feature, there is an issue with the Client Script $Page contextual data not accurately being updated each time a Command is run. Assuming a Client Script Command called "Client Script Command Bug" with the following
Issue with TrialDays Disappearing When Editing Subscription
Dear Zoho Support Team, I encountered an issue while editing a subscription in Zoho Billing, and I would appreciate your assistance in resolving it. Issue Description: I created a subscription with a future StartDate and set TrialDays > 0. The activation
Email > "IMAP - Inactive" notification: Notify Admin when disconnected
Is there a way for an admin to get automatically notified when a connected email account becomes disconnected? For example: We use gApps for email and have connected it to the CRM. Sometimes, these email connections need to be re-authorised and the connection
CRM Hack #2: Automate sending of birthday greetings to your customers.
Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,
Restrict Announcement Pop-ups to Administrators in Zoho Desk
Dear Zoho Desk Support Team, We are writing to request a feature enhancement that would allow organizations to restrict announcement pop-ups to administrators only. Currently, announcement pop-ups are sent to all users within a Zoho Desk organization,
Contact info for the sales team
Hi, My employer is currently going through a merger, as part of the process, we need to decide which service we go for, for use as our IT ticketing system. As my team already use Zoho Desk and are familiar with using it, I'd like to carry this over into
Add StatusIQ Tab to Zoho Desk for Seamless Incident Management
Hi Zoho Desk Team, I hope you're doing well. We would like to request the addition of a StatusIQ tab within Zoho Desk, allowing support agents to seamlessly view and, with the appropriate permissions, manage incidents in Zoho StatusIQ directly from Desk.
Linking an email to a Contact when the email is sent in deluge via sendmail
The "to:" address in this code is a CRM Contact. Email address is forced unique in CRM This sendmail gets sent via a workflow which is in a custom module. It works, except that the outbound email does not appear (i.e, get linked to) the Contact such that
Live Chat API
Is your Live Chat available through API. For instance am I able to use your API to grab a Live Chat so I can configure my PBX to call that API and allow the Live Chat to ring to our phone system ?
Zoho Learn
Hi Support I can not seem to be able to load media on Zoho Learn it keeps buffering and not responding. Please assist.
Announcement integration between Zoho People and Zoho Connect
As we're using these 2 products, there're areas of overlapping especially in the Announcement. When there's a new announcement in Zoho People, can it push to the company wall in Zoho Connect?
Internal Notification Email contact fields
Whenever a new customer is added in Books we add the contact to Campaigns. This is easy to do via sync. We need to send an internal email when the contact is added in Campaigns. This is also easy to do with "Internal Notification Email" automation. Question
zoho account
we are unable to log tickets to IT due to our zoho account we unable to open
WhatsApp
Hola quiero saber cómo puedo integrar WhatsApp y Zoho desk
Auto CC is Off but still sends email
Hi, I often forward an email from my work address into the ticket system using my custom support@xxxxx.zohodesk.com email. Even though I have the Auto CC email replies to my support box Off (image attached), It still includes that when I reply. And if
How to change the pdf title of invoice
Hi! When we generate an invoice in pdf format, the title of the document still appear in English, for example Invoice-XXX How we can customize the title of the invoice generated?
Paypal Payaments Pro not available in our live account.
We have a test environment set up and one of hte payment gateways is paypal payments pro. This option is not avaiable in our live account and the regular paypal gateway says auto-charge not available. Why does paypal payments pro not appear in our live
Displaying Inactive Customers & Vendors
Can we please have this choice in general settings, it's a pain showing hundreds of inactive records. A simple search clears the "Active records" filter ! A simple message showing "Inactive records match your search criteria but have been omitted, would
Ticket rápido e simples
Boa tarde pessoal! Tudo bem? Me chame de gustavo! Estou em busca de um sistema simples, prático e rápido!,sendo o seguinte caso: Como possuimos um serviço de endereço fiscal, onde os clientes criam endereço fiscal conosco, ao longo do tempo nós recebemos
"sudo" for Zoho Creator
There should be a way to allow for the developer/owner account to switch user to any one. I need to be able to test the roles of all my users of my app and because logging off and back on is way too ridiculous, I've had to code in my own pseudo-sudo app. It really slows down the app. There should be a built-in way for me to just be able to assume the identity of any user at any point in time during the use of the app.
Adding Attachment to Desk Ticket via Deluge
Hello, My team has a process where some people are entering information into a workbook in Zoho Sheet, and we need to get a copy of workbook into a ticket in Desk. We currently have a 'Submit' button on the Sheet that triggers a webhook to Flow, and from
Enhancing self-service capabilities with AI-based Zia Answer Bot
Hello All, Zia Answer Bot is available with better accuracy to enhance the self-service capabilities of the platform and to empower the users to resolve queries independently. By leveraging knowledge base (KB) resources, the Answer Bot provides accurate
Custom module in Portals won't edit
I have a custom module but Portals access users can't edit it. They can create and delete though. In the Portals settings I have Create, Edit and Delete set turned on. Anyone know what this could be?
Multiple email accounts in MacOS mail app
Hey, I am facing a problem while using Zoho mail app on macos. The clear description of the problem: I am managing multiple Zoho accounts and each of them have some custom email addresses. address1@domain1.com is my main account, address2@domain2.com
Convert Leads to Deals in Portals?
Is there a way to convert leads to deals, like the main program does? It doesn't seem to do it in portals. It seems a bit pointless having it.
Need Marketing specialist for Zoho client
HI, I am looking for someone to help a client with their social media marketing. I have set up Zoho for them, but they want to start various social media campaigns and are looking for a referral. This is for a marketing person who is familiar with Zoho
Error: Invalid login: 535 Authentication Failed 0|server | at file:///var/www/html/AHFits/Controllers/mailer.js:70:35 0|server | at process.processTicksAndRejections (node:internal/process/task_queues
I tried every thing anable 2 factor auth, generate app specific password, add MX,SPK,DKIM everything i can do but still I am unable to user email through nodemailer. I work on development but when it Runs on production(VPS) I got 535 Authentication Failed
Not Receiving Incoming Mails
Today I had successfully verified and configured the Zoho Business Mail setup for my domain "weturn.ae" But the Business mail ID i had created not receiving the incoming mails but I can send them. So Please help me with the issue
Private Tickets
Sometimes we want to be able to create a ticket for a customer that they cannot see either in email or in their help center. Sometimes we see an issue on their account or something odd, or our analytics show something proactively needs to be addressed
Determine which Notebook a Card is in?
How can I find out which Notebook a Card is in? I.e. I search on "septic" and find that there is a Card named "Septic Status" but I need to know which Notebook it is in because I want to move it to a particular one.
spark sync problem with iphone
Hello, I am using the spark application on iphone 15 pro max and 16 pro max. After several days of installing the account on spark i dont get notifications on new emails, i have to open the app in order to receive the new emails. After sending email to
Problems with receiving mail
Здравствуйте! На сайте exmo.com пришлите мне письма, но на мою почту .... @ zohh.com они не приходят. Что может быть неправильным?
info, hr, support, ... etc.
Hello, I want to have a dedicated inbox email as info@mydomain.com, hr@mydomain.com, support@mydomain.com ... etc. , and be able to use these email inboxes inside Zoho applications like using the info with my CRM Email configuration, the email used for
How to add curly quotation marks and apostrophes in Zoho Mail
Is there a way to set up Zoho Mail so that, when I compose email messages, my quotation marks and apostrophes are curly rather than straight? I read a couple of 12-year-old conversations about this topic but specific to Zoho Writer and there was no
Zoho task approaching due date notification on Cliq.
Hello, Currently is possible to set reminders on each task to send an email to the task owner on x days before the due date. I'd like to propose a configuration that you can set in a way that sends cliq messages to the task owner when the due date of an task is approaching (like 3, 5, 7 days before, it's supposed to be configurable). Would be nice to have this kind of notification. I've integrated my Projects with Cliq Extension and it does not have this function (as far as I know) Does somebody
Addition of RE: to Every Reply Email
Hi, In Zoho mail every time I reply to an email it puts a RE: in the subject line. So after a few replies on same email the subject line looks like RE: RE: RE: RE:RE: RE: RE: Order Details Can I stop Zoho mail from doing this bug? Thanks, Grant
Operation not permitted
I'm trying to set up email for this site - pawsathome.uk - and when I go to: Admin Console>Domains>Add> I keep getting error - 'Operation not permitted' - See attachment. WHY??
In this zoho email option ₹700 /user /year what is the storage space provided?
In this zoho email option ₹700 /user /year what is the storage space provided?
Making another calendar your default calendar
I am trying to make another calendar my default calendar when I add events to it. It keep going to a single calendar, I need it to go to my google calendar by default, as this is linked to other services / websites. I cannot find an option to make it
Zoho Mail Setup for New Domain ModZbig.com
Respected Zoho Support Community, I have this account as my personal account, I bought a new domain https://modzbig.com/ and I need to know can I setup free Email Setup with this account for my new domain. My new website is about to provide latest mod
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