Recent Topics
Add "Merge by Ticket ID" Option on Ticket Screen
Dear Zoho Team, We would like to request a new feature for the ticket interface in Zoho Desk. Specifically, we propose adding a button to the ticket screen that allows users to merge the current ticket with another ticket by directly providing the second
Invoices using purchase account instead of sales account from Items
We're running into an issue where invoices created from bills are using the purchase account on the journal entry for the invoices as opposed to the sales account. In the screenshot examples you can see that the sales account is janitorial services but
Custom Fields
There is no way to add a custom field in the "Timesheet" module. Honestly, the ability to add a custom field should be available in every module.
Function deleted after releasing connection in Kiosk
Hi Everyone I create a Function (Automation) and link it in a Kiosk Workflow. Later, I decide not to use this function from Kios anymore, so I delete the entry in the Kiosk Workflow and publish the new Version. Problem 1: The Function remains linked until
Help with Formula to Calculate Remaining Days from Due Date in Zoho CRM
Hello, I am working on a Zoho CRM formula to calculate the remaining days from a Due Date field. My goal is to display the number of days left from today to the Due Date. I have tried the following formula, but it is not working as expected: plaintext
[Free Webinar] Learning Table Series - Creator for the Healthcare Industry
Hello Everyone! We're thrilled to invite you to the Learning Table Series—a year-long initiative to demonstrate how Zoho Creator can transform industries with innovative and automated solutions. Each month focuses on a specific industry, and this time,
Change lead status via url parameters
Hello, We have a lead generation form on our website and and we received an email when the lead is generated. This email contains a link to the lead in CRM. Does CRM have built-in parameters so that I could have a link in the email that also says junk?
Sorting Grouped Records by Last Opened
So, I have a form. For simplicity, lets say that this form only has a job_name field, a room_name field, and a order_number field. (the order_number field is to input a number for sorting purposes) On the report, I have it set to group by job_name, and
Tracking new lead response time
Hi, I have a team of Sales Development Reps, who have a KPI of responding to a lead within 20 mins or less once it hits the system. I seem to recall that Zoho CRM had the capability to track this in a previous version, but don't see it anywhere. It's
Request for access to domain "palmonteproducciones.com" for DNS server configuration
Dear ZOHO team, I hope this message finds you well. I am reaching out to request access to the domain "palmonteproducciones.com," as we have contracted hosting services with a local provider and need to make changes to the DNS server configuration. We
Fake Zoho One dashboard
I noticed on the Zoho One splash page, an absolutely gorgeous dashboard that beautifully shows the concept of Zoho One, bringing all of your business functions together under one roof. Problem is, it's a fake dashboard. We can't create a dashboard like
Sending Estimtes to approval from CRM Finance module
Hi, This is the second time I'm facing this user experience problem. I hope you might give some insight on how to either do or explain colleagues / clients. A sale person is responsible to create an estimate for a deal from the CRM. However the estimate
Plug Sample #5 - Read and write values/data in a Google Sheet with Zobot
We all know google sheets are one of the widely used spreadsheet software. It helps us to make data-driven decisions. When connecting the Zobot with sheets, the bot can display values/data from a spreadsheet, like the available stock details (Item price,
Live Webinar: Optimizing back-office operations in the manufacturing industry to maximize profitability
Hello everyone, We’re excited to invite you to our upcoming live webinar on February 6! Discover how Zoho WorkDrive can help manufacturing businesses optimize back-office operations, improve efficiency, and boost profitability. Our product experts will
Changing the Super Admin in Zoho Creator
I can change the Super Admin for all of my other applications in Zoho One very easily but the change owner button is not available for Zoho Creator. How do I go about changing the Super Admin for Creator?
Subscription Pricing for Zoho Creator
How can an organization charge Project Subscription Pricing to the client for Zoho Creator? Could you clear this out? How much do they need to pay for Zoho? If the client needs only 3 users, what plan to subscribe and how much?
New in Zia: Identify anomalies in list views, plus best mode to contact recommendations
Hello all, We're here with a couple of enhancements in Zia—Introducing anomaly detection in list views and the best mode to contact suggestions. So without any delay, let's get into the details one by one Anomaly detection in list view Anomaly detection
Critical Need for Global Search in Zoho FSM
Hello Zoho FSM Team, We are currently in the process of deciding whether to fully transition to Zoho FSM for managing our field service operations. At present, our team actively uses Zoho Desk (with over 50 users) and Service Fusion, which we are considering
Items usage in Expenses function
I'm trying to utilize the item that I have created in the expenses function, but unable to do so. But this is accessible in Bill function. Why is that so? Its common for small business to buy inventory/items by cash. I feel this should be implemented
Email Parser refusing to create record
Hi there, Ive created a email parser rule with this layout which was working for a day but all of a sudden after the weekends, the rule stopped functioning and every record after kept failing to create. example of email that is rejected below is my parser
Stopping Scheduled Actions From Workflows
Any idea who this can be done? Is it done automatically? I can't find anything in Zoho explaining.
Export CSV from published public report
Is there a way to create a perma link to a pull the CSV or other export type for a published report?
Custom Function for a new Field (combination of two existing fields)
I have a custom module Eurotax API Eurotax This module contains 2 fields: 1: EUROTAX, API Name EUROTAX, Data Type Number 2: ROK, API Name ROK, Data Type Pick List I need to add a new field (for example Field3) that will be the combination of the values
How to download Zoho Meeting recordings via the API?
When I hit the /recordings.json API endpoint it responds with a JSON which also contains a downloadUrl for each recording. HOWEVER, I have not been able to figure out how to access this recording. 1. If I access the downloadUrl as is, it results in a
Zoho Desk iOS app update - Rich Text Editor in comments, Hyperlinked Ticket Ids and Default Comment Type
Hello everyone! In the latest version(v2.9.4) of the Zoho Desk iOS app update, we have brought in support for the following features for the comments section: 1. Rich Text Editor 2. Hyperlinked Ticket IDs 3. Default Comment Type Rich Text Editor: You
Download all the Attachment From Document Section Zoho Project
Hello Team, I hope this message finds you well. I am currently facing an issue while trying to download all the documents associated with a Zoho project. Here’s the scenario: We have more than 150 tasks in a single project. Each task may have documents
Edit / Modify system generated emails
Hi, System generated emails are great and are very helpful (tasks, etc). Why not allow us the ability to edit them? add/remove/reorder/reposition fields? I'm referring to emails sent from systemgenerated@zohocrm.com BTW - There's an old thread about this
GetRecords.py UNABLE to PARSE DATA
Hello, I am trying to follow the GetRecords.py sample but I am getting a Status Code: 400 Status: error Code: UNABLE_TO_PARSE_DATA_TYPE Details Message: either the request body or parameters is in wrong format Any thoughts on how to fix this?
Desk and FSM 2 way communication
is it possible for a work order created in FSM under a certain category (E.G Health check and Panel Clean) to automatically create a ticket in Zoho DESK?
python Message: invalid external fields in header
Hello, I am trying to follow the GetRecord.py sample and put in my record ID from my URL and I am getting this error: Status Code: 400 Status: error Code: INVALID_DATA Details Message: invalid external fields in header Thanks for any help. I've double
Partner
We are an established insurance brokerage company based in Kuwait, with over 28 years of experience in the industry. As intermediaries between clients and insurance companies, we earn commissions from insurance providers. To enhance our operations, we
Zoho Desk - Prévenir les agents à l’expiration d'un article
Zoho Desk propose plusieurs solutions pour automatiser les flux de travail en fonction de vos besoins. Dans cet article, nous mettons en lumière une fonctionnalité qui alerte votre équipe lorsque des articles de la base de connaissances arrivent à expiration,
Ability to Change Custom View After Cadence Creation
Dear Zoho Team, I hope you are well. We would like to request an enhancement to the Cadence feature in Zoho CRM. Currently, during the creation of a Cadence, we can select a Custom View under the "Who is this for?" section. However, once the Cadence is
Include Refresh Custom View on custom modules
The "Refresh Custom View" button does not appear for custom modules. This seems like a very silly thing to omit.
in zoho crm, client portal, how to only show the active products?
in zoho crm, client portal, how to only show the active products?Thanks
Zoho CRM function invoked by REST API Key does not receive a POSTed payload from Zoho Sign's webhook feature
Posting a payload to the URL of the API Key invokes my function, but I can't access the POSTed payload data inside my function. I have confirmed that a payload is being POSTed correctly by testing with my own hosted webhook. I have tried receiving the
Tip 3: How to dynamically filter reports using URL parameters
Hi folks, As part of Zoho Creator - Tips and Tricks series every fortnight, we are back today with a new tip on how to use URL parameters to filter reports. You don't always have to play with filters to drill down reports. Yes, that's right. You can pass URL parameters to set filter values and view only the required data. This technique is quite useful while linking reports in an email, a document, or when bookmarking an important report that you would like to view on a regular basis. For example,
Find form by inline subform criteria
Is it possible to filter down to a form using inline subform fields? For example, I have a Contact form with an inline subform "Phone_Numbers" that has a "Phone_Number" field. I'd like to be able to get contacts by their phone number, but I'm not sure
Disabled virtual keyboard in handheld device with barcode reader.
Hi I created a APP try to scan barcode by barcode reader bulid in handheld device. But creator will jump virtual keyboard. Could you provide a setting to disable virtual keyboard for single line or number field in Creator android and Iphone.
Zoho CRM Kiosk issues
Firstly this is for a system on the AU servers if that makes a difference. Issues are as follows (For Kiosk): 1. Re-ordering fields in the screen builder is broken. The fields seem to be re-ordering themselves, unless you order everything by moving the
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