Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!

Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!

We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each under its own WhatsApp Business Account (WABA). This update is designed to simplify your operations and improve customer interactions across your various businesses.

Now, let's take a look at the key differences between the previously provided Single WABA support and the limitations it posed and how the new Multi-WABA support changes things and makes brand management more effective.

 Key attributes
Single-WABA support
(Before)
Multi-WABA support
(Now)
WABA Connection
Only one WABA could be connected in SalesIQ at a time.
Multiple WABAs can be connected simultaneously without any limitations.
Brand mapping
in SalesIQ
All brands in SalesIQ had to be mapped to the same WABA, making it difficult to manage distinct brand identities.
Each brand can be mapped to its corresponding WABA, allowing for clear and organized brand management.
Example Scenario
For a business running three concerns such as Zylker Travels, Zylker Fashion, and Zylker ECommerce, each as a different WABA in WhatsApp, only one of this let's say Zylker Fashion could be added as a WABA inside SalesIQ. The rest could be added as brands within SalesIQ, but these brands (Travels and Ecommerce) had to be mapped to the Zylker Fashion WABA.
Now, we can add all the three businesses i.e. Zylker Travels, Zylker Fashion, and Zylker ECommerce as separate WABAs within SalesIQ and multiple brands can be mapped under each WABA.
WhatsApp Templates Management
Subsequent to all the brands being mapped under one WABA, all the WhatsApp templates were also under one WABA. This made template management a little disorderly as all the approved templates for all the brands will be listed out for the operators to use, in the operator chat window.
Each WABA can have its own set of templates for the associated SalesIQ brands, streamlining template management for operators.

To understand the differences better, below is a visual representation of the working of Single WABA support which involved connecting all the SalesIQ brands to one WhatsApp Business account (WABA).



And the following illustrates how the current Multi WABA support overcomes the constraints of Single WABA support, allowing for the mapping of each SalesIQ brand to its corresponding WABA, thereby ensuring organized brand management.


Key Features of Multi WABA Support

  • Independent brand management: Each business/SalesIQ brand can now be connected to its unique WABA within SalesIQ, enabling you to manage them as separate entities. 
  • Customizable message templates: Now, you can create distinct templates for each business under the corresponding WABA within SalesIQ. This means that for a WhatsApp chat on SalesIQ, only the relevant templates of the connected brand's WABA will be listed for the operators to choose from.
  • Flexible number management: You can connect multiple phone numbers under each WABA, giving you the flexibility to reach a wider audience without compromising on brand identity.
  • Simplified operations: Manage all your brands from a single interface while maintaining their unique identities. This streamlined approach saves you time and reduces complexity in your operations.
For detailed steps on setting up your WhatsApp channel with multi-WABA support, check out our user-guide here.

This update streamlines brand and WABA management, making it easier and more organized within SalesIQ. We encourage you to take full advantage of the Multi WABA support and for any questions or assistance in setting up your Multi WABA accounts, feel free to reach out to our support team at [support@zohosalesiq.com] .

Warm regards,
Hameetha




        • Recent Topics

        • Zoho Desk iOS and Android app update: AI powered: Reply Assistance and Refine Messages on IM module.

          Hello everyone! We are excited to introduce new AI powered features on the IM module of the Zoho Desk app. Reply Assistance: Reply Assistance generates suggested responses for incoming chat messages, which you can directly insert into the conversation

        • Unify All Zoho Video Meeting Experiences into One Standardized Platform

          Hi Zoho Team, We would like to share an important user experience concern regarding the current state of video meeting functionality across the Zoho ecosystem. The Problem Within Zoho, there are multiple ways to initiate or schedule a video meeting: Zoho

        • Is it possible to embed Youtube shorts?

          Hi Zoho desk support, This is Ryan from Accuver America. While I'm trying to create a knowledge base article with embed video, I ran into this issue. "www.youtube.com refuse to connect" A little bit background is that because this video is recorded on

        • Zoho Inventory - Move Orders

          Quick question about Move Orders... Why is there no status to say something like "Draft", "In Progress" and "Completed", similar to Transfer Orders? I'm assuming that when something needs to be moved it should be planned in Inventory, executed and then

        • Multi-select Lookup does not have Advanced filter options in CRM

          With much fanfare Zoho announced the advanced filter options for CRM lookup fields which was a nice addition. This feature is not available for Multi-Select lookup fields. Will it be rolled out in the next 3-6 months, considering the standard lookup filter

        • Kaizen #8 - Handling Recurrence and Participants in the Events Module via API

          Hello everyone! We are back this week with an exciting post—Handling recurrence and participants in the Events module through API. First things first—What is the Events module? "Events" is a part of the Activities module in Zoho CRM.  An event is an activity that happens at a given place and time. You can find Events on the user's Zoho CRM's home page, Activities home page, Calendar, and in other related records. What are the types of Events? Events are of two types—Recurring and non-recurring events.

        • Split functionality - Admins need ability to do this

          Admins should be able to split an expense at any point of the process prior to approval. The split is very helpful for our account coding, but to have to go back to a user and ask them to split an invoice that they simply want paid is a bit of an in

        • Delegates - Access to approved reports

          We realized that delegates do not have access to reports after they are approved. Many users ask questions of their delegates about past expense reports and the delegates can't see this information. Please allow delegates see all expense report activity,

        • How to include total km for multiple trips in expense report.

          Whenever I create a mileage report it only shows the total dollar amount to be reimbursed. The mileage for each individual trip is included but I also need to see the total distance for all trips in a report? How do I do this?

        • Zoho Desk Limit for Comma Separated Queries

          Hi, I have just discovered a limit that I believed is not mentioned in any of Zoho's documentations. My search query looks like so: "query: {"accountId":"786050000091629966,786050000163589273,786050000163589427,786050000162753705,786050000162112971,786050000161987643,786050000160752868,786050000167089504,786050000167089378,786050000167089024,786050000167070005,786050000166295256,786050000128153693,786050000110560021,786050000046594575,786050000039106461,786050000002225356,786050000076889093,786050000047895103,786050000043365354,786050000044765191,786050000041790249,786050000040359116,786050000037945198,786050000024605077,786050000000525015,786050000155333895,786050000157741437,786050000000718125,786050000011574353,","departmentId":"786050000042648070","status":"Finished","sortBy":"createdTime","customField2":"cf_completion_date:2025-01-28T03:00:00.000Z,2025-10-28T03:00:00.000Z","customField3":"cf_billed:false"}"

        • Get logged in user ID in Deluge script

          Hello all, How do I get the id of the logged-in user in a deluge script? the "zoho.loginuserid" function actually returns the users email address or whatever the user id they use to login to zoho with and not the id of the user record, and given that

        • Item Details Field - New Barcode / Document option?

          Is this a new feature??? its in both books and inventory.

        • Module Name doesn't exist

          I am trying to create a module named Activity, with plural Activities, but I have an error that module name already exists. This module is doesn't exist, and I don't have a single field called Activity or Activities.

        • Super Admin Logging in as another User

          How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are working

        • Shared Mailbox - Mark as read for all users

          Hi all, Maybe someone can help me out. At the moment we have a shared mailbox without streams. When a users reads an mail or marks it as read other users will not see this. How can we resolve this? We now archive the mails when read and followed up. However

        • How do I increase the email attachment size in Zoho CRM ?

          It looks like I'm limited to 10MB when sending an attachment using the email widget on a record in Zoho CRM. Is there a way to increase the size? Or can I use some other tool? From what I'm reading online, I'm maxed out at 10MB. Any insight would be greatly

        • Prevent new Record Association

          Hello all, We have a small sales organization therefore, it's helpful for everyone on the sales team to be able to view the full list of accounts to assist in preventing duplicate accounts from being created. However we want to prevent people from creating

        • Add the same FROM email to multiple department

          Hi, We have several agents who work with multiple departments and we'd like to be able to select their names on the FROM field (sender), but apparently it's not possible to add a FROM address to multiple departments. Is there any way around this? Thanks. Jordanne

        • Unified customer portal login

          As I'm a Zoho One subscriber I can provide my customers with portal access to many of the Zoho apps. However, the customer must have a separate login for each app, which may be difficult for them to manage and frustrating as all they understand is that

        • Can I export to PDF in Zoho Learn

          I have seen help pages where export to pdf options are available but I do not see that option available from the application. I see that exprt is available in my free trial version but that is only to html pages. I need to be able to export my manuals

        • Zoho Analytics & SQL Server - Live connect

          Below are the steps I did Created a fresh database and table in my own virtual server Created a new data source connection with live connect I was able to select the tables and created the data source successfully I am getting the error when I try to

        • Zoho Sites "pages" management page

          I have 80 plus pages on zoho sites. When I go to the "pages" link to view and edit pages, They are not in any kind of order, so I spend lots of time searching for pages when I need to edit or create new. How can I change the view order of all my pages

        • Staff rules

          Hi! Do you people know what are the default staff rules when a new booking is created? We have two staff members in my team (me as the admin, and my employee). As we share the same services, I'm wondering how Zoho will pick the staff for new apointments.

        • Add Image Upload Field to Zoho Bookings Registration Form

          Hi, We would like to request the addition of an image upload field to the Zoho Bookings registration form. Currently, Zoho Bookings only supports text-based fields (e.g., Single Line, Multi-Line, Email, Checkbox, Dropdown, Radio Button, and Date), but

        • New Field in CRM Product Module Not Visible in Zoho Creator for Mapping

          I created a new single-line field in the Products module in Zoho CRM. Zoho CRM and Zoho Creator are integrated, but the newly created field in CRM is not visible in Zoho Creator when I try to map fields.

        • Merge Tags Output Incorrect Placeholder Text After CRM Sync

          Hi everyone, I’m experiencing an issue with merge tags in Zoho Campaigns after last sync of contacts and leads from Zoho CRM (days before everything worked perfectly). Here’s the situation (seems like a default configuration in Campaigns) : My leads have

        • UI Improvement - Ability to Collapse Flow

          The UI for Flow is generally pretty good. However, when multiple decision trees are used, the layout can get pretty convoluted and hard-to-follow (see one of my Flows below): In these cases, even the auto-arrange fails to make this something that a normal

        • Windows agent 2025_M02 release notes

          Agent Version: 111.0.3.300 Release date: 24 February, 2025 Various Major enhancements to improve overall performance and optimize the user experience. Squashed a few bugs to improve overall product quality.

        • Windows agent 2025_M01 release notes

          Agent Version: 111.0.3.299 Release date: 05 February, 2025 Major Enhancement: Live Monitor feature compatibility released. Major Enhancement: Updated Scaling for multi technician cases with Android and Web based viewers. Various other bug fixes and performance

        • Disable Buttons for Users with Profiles without permission

          Hey, I've noticed that users without permission of setting up things in the marketplace, can still see the icon: On a click, you see this: It would be way better, if they couldn't see this menu icon at all. (Aside from the fact that it completely misplaced

        • how to record deferred revenue?

          Dear Zoho Team, We issue invoices relating to 12-month web hosting service. When we issue the invoice, we should record the entire amount of the invoice as DEFERRED REVENUE (ie. $10 x 12 mths = $120, balance sheet item). After the particular month of the hosting service, $10 of revenue has been earned and deferred revenue amount will be $110. We must keep adjusting the balance sheet and income statement over the course of the service until the company has fulfilled its obligation of services and

        • Narrative 13: Importing your data

          Behind the scenes of a successful ticketing system: BTS Series Narrative 13: Importing your data When importing data into an application, it is crucial to prevent data loss or duplication. These types of errors can hinder the development of a clean and

        • Blueprint Not Triggering When Lead Status Is Updated by Workflow (IndiaMART Integration)

          I have set up a blueprint that triggers when a lead’s status is “New Lead.” Our CRM is integrated with IndiaMART, and when leads are created from IndiaMART, their Lead Status is initially set to None. To handle this, I created a workflow that automatically

        • Update Subform in specific field(Status) without affecting other fields in Zoho CRM using Deluge?

          Scenario: PRODUCT Module(change name Plot) in any product status change From Available to Booked then on PROJECT Custom Module have Subform So, Subform name is Property Details now in that Subform 1 field is STATUS that update according to  product status

        • Experience effortless record management in CRM For Everyone with the all-new Grid View!

          Hello Everyone, Hope you are well! As part of our ongoing series of feature announcements for Zoho CRM For Everyone, we’re excited to bring you another type of module view : Grid View. In addition to Kanban view, List view, Canvas view, Chart view and

        • YouTube Live #2: Agreement Intelligence with Zoho Sign's eSign AI assistant

          Hi there, We're back again with our YouTube live series and this time, we'll take you through our holistic agreement intelligence powered signature workflows. Struggling to draft an agreement? Need help double-checking clauses and going through complicated

        • Can I Build a POS using ZOHO creator and integrate it with ZOHO Books?

          Hello,  I have a Zoho Books account and I was wondering if I can have a POS system that integrates with it. Primarily with Inventory, Customers and Payment and ofcourse Create invoices and credit notes.   So, would Zoho creator provide me with this solution?  Thank you, 

        • An important update for Zoho Cliq desktop users

          The latest version of the Zoho Cliq desktop app (v1.8.0) will no longer be supported on macOS 10.15 Catalina and earlier versions. This is because the framework we use (Electron) no longer supports some older macOS versions. If you’re using macOS 10.15

        • Zoho Projects - Visual improvement to parent and sub-task relationship

          Hi Projects Team, My feature request is to improve sub-task visibility. Please see screenshot below. I really think parent child relationships could be visually improved. Even if the first letter of the parent task was inline with other same level tasks

        • Exported Slide Image Lacks Portion of the Background Image

          This does not always happen, but when I export (or "download") the rendered image of a slide, it sometimes lacks a portion of the background image. I created a sample slide deck to demonstrate it and shared it with the admins. It is also publicly available

        • Next Page