How to Disable Notifications for Automation Runs in Zoho Desk

How to Disable Notifications for Automation Runs in Zoho Desk

I've set up an automation in Zoho Desk that appends a customer's email to a URL and updates a custom field every time a new ticket is created. The function works well, but it triggers a notification every time it runs, which is creating too many notifications for the team.

Current Setup:

  • Custom Function that updates a custom field in tickets with a URL containing the customer's email.
  • Automation runs on every new ticket creation.

The Problem:

  • A notification is sent every time the automation runs, and the notifications appear to come from our account holder, which is confusing.
  • We need to keep the automation working but disable these notifications.

What I've Tried:

  • Looking through the notification settings, but I haven't found a way to turn off these specific notifications.
  • Using zoho.desk.update() in the function, which seems to trigger the notification.

Is there a way to:

  1. Disable notifications specifically for this automation?
  2. Use an alternative method that won't trigger notifications?
  3. Change how these notifications appear (so they don't look like they're coming from our account holder)?

Any help here would be greatly appreciated.




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