Tip #4- How to join a remote support session in Zoho Assist- 'Insider Insights'

Tip #4- How to join a remote support session in Zoho Assist- 'Insider Insights'

Hello everyone!

We're excited to be back with another helpful tip this week. In our previous post, we covered the process for initiating a session. If you missed it, you can catch up by clicking here.

This week, we'll dive into the details of how a customer or remote device user can join a session.

Joining a remote support session with Zoho Assist is a straightforward process, and we've got you covered whether you're using a Windows PC, Android device, or Linux OS. Here's how you can seamlessly connect:

Session ID: Visit join.zoho.com, enter your technician's provided Session ID, and click Join Session.

Session link: Open the session link from your technician, enter your name, and click Join Session.

Email invite: Click Join Session in the email invite from your technician.

After performing any one of the above mentioned methods, download the prompted file in the next screen, and follow the instructions to execute the  downloaded file, and click Join to connect.

Android devices: Download the Zoho Assist-Customer application from the Play Store, enter the session key, and follow the screen sharing prompts.

iOS devices: Download the Customer App- Zoho Assist from the App Store, enter the session key, and follow the screen sharing prompts.

Joining from Linux OS: Open the session link sent from your technician. Download 32-bit or 64-bit based on your system. Right-click the downloaded Connect application and enable Allow executing file as program under Properties. Then, double-click Connect to join the session.

Here's a detailed guidance on starting a session.  

No matter your device or operating system, joining a Zoho Assist remote support session is a breeze. Stay connected and get the assistance you need effortlessly.

Feel free to share your own tips and success stories in the comments.

 





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