Issue with SalesIQ Visitor Identification on WordPress
Hi Zoho Support Team,
I need some help with an issue on my WordPress website.
My goal is to automatically identify logged-in WordPress users in Zoho SalesIQ, so I can see their name and email in the visitor list.
Currently, my logged-in users are still showing as anonymous visitors. I have tried several troubleshooting steps but have not been successful.
Here is what I have already tried:
I used the official JavaScript API
$zoho.salesiq.visitor.set()inside a custom PHP function hooked towp_footer.I used two different plugins ("Code Snippets" and "WPCode Lite") to add the code. I confirmed the snippets were active and set to run in the site-wide footer.
I have cleared my website cache, server cache, and browser cache multiple times.
Most importantly: I checked my website's page source, and the custom script that should identify the user is not being printed in the HTML at all. This means something is preventing the PHP snippet from running.
I even tried a simple, plain JavaScript snippet (without any PHP) to test, and it also failed to appear on the page.
This suggests a possible conflict with my theme or another plugin.
Could you please help me investigate why the script is not being executed?
Thank you for your assistance.
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