Organizing Knowledge Base Content with Accordions and Tabs

Organizing Knowledge Base Content with Accordions and Tabs

Hello everyone,

Breaking down extensive content into bite-sized information improves comprehension and readability. Proper organization and structurization of content is vital in helping readers understand. 

We have tried to implement these factors in Knowledge base by introducing two useful formatting options that will help with a crisper presentation of content and improved navigation:
  • Accordion 
  • Tab 

Accordion

Accordion allows to format the content into collapsible sections. Readers must click to view the content to ensure the length of the document is minimal and the readers can click and read the topics they want to explore. 

Accordions can be used in two formats: Card View and List View 

Card View


List View


Tabs

Variety of content can be put together as tabs, that allows readers to switch between different sections without leaving the page, providing efficient experience and easier navigation. Cast amount of content can be organized in a single page using multiple tabs to reduce the page length.

Tabs can be used in two formats: Card View and Line View

Card view 


Line view


Accordion and Tab can be accessed in the KB editor under the Insert option. 


This enhancement is now available for all users across DC.
For more information on setting up and details about the integration, kindly refer to the help doc: Formatting Knowledge Base Articles Using WYSIWYG Editor.

Regards,
B. Akshaya
Zoho Desk | User Education


      • Sticky Posts

      • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

        Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

      • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

        Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

      • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

        Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

      • Zoho Desk Cheat Sheet For The Year-End

        Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

      • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

        Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions