Pi or Pie? A slice of infinity in customer service

Pi or Pie? A slice of infinity in customer service

Hey everyone!
While Pi Day is on March 14 (3.14), July 22 marks another special occasion: Pi Approximation Day! On this day, we recognize the mathematical constant π (pi ≈ 22/7); a number that's infinite, irrational, and never-ending.
Pi is essential in calculating the area of a circle and the volume of circular shapes like cylinders and cones. Though we can't see its complete value, pi remains a constant in math, unchanging and ever-present.
​
"What does pi have to do with customer service?"

Customer service: Constant, infinite, and everywhere

As your business grows in products, users, or revenue, customer support becomes an ongoing journey. Your customers need guidance, answers, and a human connection to help them navigate your offerings.
This is where Zoho Desk becomes your trusted support constant, ready to scale, adapt, and deliver infinite service possibilities.

 "Pi ways" Zoho Desk delivers "infinite" service 

Here’s how Zoho Desk supports continuous, smart, and human-centric service:

 1.Round the clock automation  

Use Workflow Rules and Blueprints to automate ticket routing, approvals, and status updates to ensure no ticket gets left behind, even when agents are offline.
Example: When a ticket is tagged "High Priority," an automatic notification can alert a specific team lead, while the ticket is escalated using SLAs.

 2.An expanding knowledge base  

Your Help Center and Knowledge Base grow with your product. Articles, FAQs, and guides can be organized into categories accessible to both agents and customers for quick self-service.
Example: A new feature update? Just add a knowledge base article, and link it in auto-responses or chat replies for faster issue resolution.  

 3.Be everywhere with omni-channel support  

Support your customers on email, chat, phone, social media, or through a webform—all managed within a single platform.
Example: Whether a customer tweets at you, emails you, or messages you over a live chat, Zoho Desk merges all communication into one platform for clarity.

 4.Mobile support across time zones 

With the Zoho Desk mobile app, agents can resolve tickets, respond to customers, and update statuses anytime, anywhere, across the globe 🌍.
Like pi, Zoho Desk is constant and limitless.
Just like pi never ends, customer expectations evolve constantly. And Zoho Desk is built to grow with your support needs, whether you're an emerging startup or an enterprise managing thousands of tickets daily.
Here are the pi factors with Zoho Desk:
  • Constant updates
  • Limitless ticket handling
  • Scalable knowledge base
  • Real-time reporting
  • Customer happiness ratings
  • Global reach
  • Unlimited database within Zoho Desk
So, whether you're into math or just love a good slice of pie 🥧, remember: customer service is like pi: constant, infinite, and essential. With Zoho Desk, you get the tools to serve better, faster, and smarter—no matter where your customers are or how complex their needs may be.
Happy Pi Approximation Day! May your customer support be as infinite as pi!
Regards,
Lydia | Zoho Desk


      • Sticky Posts

      • Register for Zoho Desk Beta Community

        With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

      • Share your Zoho Desk story with us!

        Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

      • Tip #1: Learn to pick the right channels

        Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

      • Welcome to Zoho Desk Community - Say hello here!

        Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

      • Webinar 1: Blueprint for Customer Service

        With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

        • Recent Topics

        • Issue with Purchase Rate Showing as “0” After Importing Items List

          Dear Zoho Books Support Team, Good day. I’m reaching out regarding an issue I’m facing while importing my items list into Zoho Books. Despite mapping all fields correctly and including the purchase price for each product in my Excel file, the Purchase

        • API for Task Entity in Zoho Books

          I’m working on automating task creation in Zoho Books via a custom button in the Bills Module. The goal is to create a task in the Tasks Module and assign it to the Finance Team, so they can track progress efficiently. While reviewing Zoho Books documentation,

        • create invoice in zoho books from the zoho forms

          Is there a native way to have create invoice in zoho books, when zoho form is completed?

        • Email undelivered

          GOod Day I am always receiving an uncategorized-bounce to my email. I am not sure why this is happening.

        • Add inventory_valuation_method to items endpooints

          To ensure consistent item creation it would be helpful to have the inventory_valuation_method (FIFO vs WAC) be able to be set at item creation or as an update (consistent with current behavior where it is not allowed for items with existing transactions)

        • Use Zoho to send sales receipts for Gocardless transactions

          I've been using gocardless for years and have d/d mandates set up on there. Each week we get bulk payments from customer d/d's. However, we need to send sales receipts to these customers. So I know I can sync mandates into Zoho, and then I can set up

        • Zoho - Gocardless sales receipts

          I've been using gocardless for years and have d/d mandates set up on there. Each week we get bulk payments from customer d/d's. However, we need to send sales receipts to these customers. So I know I can sync mandates into Zoho, and then I can set up

        • Introducing Rollup summary in Zoho CRM

          ------------------------------------------Moderated on 5th July'23---------------------------------------------- Rollup summary is now available for all organizations in all the DCs. Hello All, We hope you're well! We're here with an exciting update that

        • Introducing Connected Workflows in Zoho CRM for Everyone : Free Your Teams to Focus on What Matters

          Hello Everyone, We’re thrilled to introduce the next big evolution in Zoho CRM for Everyone -- Connected Workflows. This new feature builds on our commitment to deliver a CRM that’s truly inclusive, adaptable, and designed for consistent collaboration

        • Introducing Connected Records to bring business context to every aspect of your work in Zoho CRM for Everyone

          Hello Everyone, We are excited to unveil phase one of a powerful enhancement to CRM for Everyone - Connected Records, available only in CRM's Nextgen UI. With CRM for Everyone, businesses can onboard all customer-facing teams onto the CRM platform to

        • Cooling-off Period Just Got Better: More Coverage, More Control

          We’ve enhanced the Cooling-off Period feature in Zoho Recruit to give you more control over repeat applications and referrals. This helps you maintain a cleaner, more efficient recruitment pipeline. With this enhancement, you can: Prevent duplicate candidate

        • Revenue Management: #7 Revenue Recongition in Construction & Real Estate Industry

          If you are in the construction or real estate business, you are used to long project timelines and progressive invoicing to keep up with your billing. But when does revenue get recognized? Will it happen when the contract gets signed? At different milestones

        • TikTok (and other social platform) Messages and comments of the past

          When I link a social channel, Zoho will show in "Inbox", "Messages" and "Contact" sections the interaction done in the past? (comment, messages...)

        • Email Integration - Zoho CRM - OAuth and IMAP

          Hello, We are attempting to integrate our Microsoft 365 email with Zoho CRM. We are using the documentation at Email Configuration for IMAP and POP3 (zoho.com) We use Microsoft 365 and per their recommendations (and requirements) for secure email we have

        • How do I fix this? Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked.

          How do I fix this? Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked.

        • Restrict Employee mail deletion

          Dear Zoho, Is there a way where i can restrict my employees to delete any mails from their account

        • 554 5.1.8 Email Outgoing Blocked.

          Hi guys, I just singed up for mateusz.nowicki@zoho.com mail and I can't send any mails.. Why? Everytime I try to send something I got error like the one in the screenshot. Please, help me.

        • Zoho IP blocked by SpamHaus

          ERROR CODE :550 - 5.7.0 Your server IP address is in the SpamHaus SBL-XBL database, bye

        • File Upload in Creator's Subfrom

          Hello Sir/Madam, Here is a Problem......... Scenario: In CRM One Custom Module (Payments) have one File Upload Field now we have to Upload that File into Creator's Custom Form (Documents) have one Subform (Documents) in Document Upload Field using Deluge

        • Error AS101 when adding new email alias

          Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.

        • Trigger workflow base on email clic

          Searching the help and forum, I see that there were workflow trigger rules based on email. But now, I can't find this type of trigger when I create a custom workflow. What I'm looking for would be to automate the sending of an email for a new prospect,

        • Bigin Form Acknowledgement

          How to troubleshoot and find out why form acknowledgement is not sending emails after form submission?

        • Option to Customize Career Site URL Without “/jobs/Careers”

          Dear Zoho Recruit Team, I hope you are doing well. We would like to request an enhancement to the Career Site URL structure in Zoho Recruit. In the old version of the career site, our URL was simply: 👉 https://jobs.domain.com However, after moving to

        • Zoho Mail POP & IMAP Server Details

          Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

        • Ever since the new Android App udpates notifications are not working

          notifications are not working for the app is its closed I followed the tutuorial to the notificaction fixed and everythig seems to be right but notifications are not workig

        • Zoho Analytics & Zoho Desk - but not all desks

          I have several desks in our company and one of those is used by our HR department. I want to bring through the data to the shared Zoho Analytics workspace - except for the HR desk. Can this be excluded at data import stage ?

        • Incoming Emails Not Showing Up in Zoho Inbox

          Hi - I have my Zoho email account set up to forward a copy of all incoming emails to a secondary Gmail address, whilst retaining the original email in the Zoho inbox. However, all my incoming emails are currently not showing up in my Zoho inbox, so I'm

        • How to retrieve my following requests on this forum?

          Sorry, but I did not find the proper subforum for this question.

        • How to list emails in a folder, e.g. Inbox, on multiple pages when using Zoho mail webpage?

          Something as shown in the figure. There are totally 50 emails in Sent folder. If "Mail per page" equals 20, then the Sent folder is split into 3 pages. When I wander through Sent folder, I can just select a specific page to jump to. BTW, it seems that

        • Unable to Create Zoho Booking via the Book Appointment API

          Its giving the below error {     "response": {         "errormessage": "Error setting value for the variable:customer_details\n null",         "status": "Error"     } } Request: POST Url: https://www.zohoapis.in/bookings/v1/json/appointment attached Zoho-oauthtoken

        • SHEET - Send email when a cell changes

          I would like to create a custom function for Zoho Sheet that triggers when a paticular cell changes to a specific value. This would result in sending an email to a recipient (this would be an address that remains the same and included in the script). Example: = IF(N4= "Drafted", <>EmailFunction) 1)     Cell N4 changes to "Drafted" 2)    Email is sent to recipient            or alternatively 3)    Post to chat channel I have found the Custom function editor in Sheet. I am not bad at scripting, but

        • Apply transaction rules to multiple banks

          Is there any way to make transaction rules for one bank apply to other banks? It seems cumbersome to have to re-enter the same date for every account.

        • 【開催報告】 福岡 ユーザー交流会 2025/8/8（金）

          皆さま、こんにちは。コミュニティチームの中野です。 8/8（金）に、福岡 ユーザー交流会を開催しました。 本投稿では、その様子をお届けします。当日の登壇資料などもこちらに共有しますので、参加できなかった皆さまもご参照ください。 今年初の開催となる福岡 ユーザー交流会では、CreativeStudio樂合同会社 前田さんによるZoho CRM / Sign / Survey の事例セッションのほか、 Zoho社員セッションでは、Zoho Forms の活用法を解説。 さらに、「見込み客・顧客データの管理/活用方法」をテーマに参加者同士でZoho

        • no me llegan los correos a Zoho mail

          No puedo recibir correos pero sí enviarlos, ya hice la modificación de MX y la verificación de teléfonos, qué es lo que ocurre? gracias

        • Error: Invalid login: 535 Authentication Failed

          I have used zoho with nodemailer. const transporter = nodemailer.createTransport({ host: 'smtp.zoho.com', port: 465, secure: true, auth: { user: 'example@example.com', pass: 'password' } }); While sending the mail, it shows the following error: Error:

        • Zoho Renewal

          Hello, If I am not going for zoho email renewal. will i get back my free zoho account? and if yes then is it possible to get back my all free user. how many user get back 10 or 25?

        • javax.mail.authenticationfailedexception 535 authentication failed

          Hi, I am facing 535 authentication failed error when trying to send email from zoho desktop as well as in webmail. Can you suggest to fix this issue,. Regards, Rekha

        • Not reciving emails

          Apparently i cannot recive emails on my adress contact@sportperformance.ro I can send, but do not recive. The mail i'm trying to send from mybother adress gets sent and doesn't bounce back... but still doesn't get in my inbox. Please advise

        • Not receiving MailChimp verification e-mail

          It seems that their verification e-mails are blocked. I can receive their other e-mails, but not their verification of domain ownership e-mail. I've checked and double checked how I typed the e-mail, using different e-mails (my personal e-mail can receive it), white listing the domain and all that is left is for the IP's to be white listed, but I don't have that power.  If a staff member could take a look at this -> http://mailchimp.com/about/ips/ And perhaps white list them for me, that would be

        • Creating my 2nd email account

          After creating my first email address, I decided to get another email address. I would like to use this new address as the primary address too. I don't know how to set it up there doesn't seem to be an option for that

        • Next Page