Recalling the recent update on deprecating a few features in Zoho Campaigns

Recalling the recent update on deprecating a few features in Zoho Campaigns

Hello customers and partners,

Hope you are fine. We had announced in our recent post that we are removing a few features as they were either redundant or had very less usage. The goal was to:
  1. Have a clear positioning of both Campaigns and MarketingHub to help users decide between the two
  2. Improve the UX of Campaigns by removing redundant features
  3. Streamline the product in order to facilitate smooth migration from Campaigns to MarketingHub for those who need with all data intact when we release the 2.0 version of Hub.
Looking back after hearing your feedback, we realize we made a mistake in doing this at this point of time and without giving enough notice to our users.

We will roll back this update of Campaigns early next week. These features will continue to exist in Campaigns. Once we release the new version of MarketingHub and once we provide smooth migration paths, we will revisit this decision.

Yes, we should have done better, we should have communicated well and provided adequate time to our users. My sincere apologies for this. We will be mindful hereafter. Thank you for understanding.

Regards
Ramesh
Head of Product Management, Campaigns and MarketingHub




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