WhatsApp integration isn't very useful at all (no workflow support)
We have set up WhatsApp through Business Messaging.
It works, but there appears to be no workflow support for messages that are sent/received! Without being able to trigger a workflow when an inbound message is received, my colleagues would have to manually check all their records for any new inbound messages.
Really disappointing as without that ability the feature is unusable! When will be able to send messages via code/workflow and trigger workflows on inbound message.
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Greg Robson
TA DOS SANTOS BATISTA CORRETORA DE SEGUROS
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Ishwarya SG
Caio Medina de Moura
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