ZOHO Support has gone from 10 down to a 1 within the past year

ZOHO Support has gone from 10 down to a 1 within the past year

I am not understanding what is taking place at Zoho. This is a company, I used to sing their praises. Now it is like support is non-existent. There is zero follow through on tickets. The person doing the testing isn't listening for the root cause of the problem despite showing several examples and testing in real time. Tickets aren't being opened up and or escalated and when you call back, there still isn't any follow up. 

At this point, I have no idea what to do to course correct on the horrible service. I'm so embedded with them for the many applications that I use that it makes it difficult to leave. One thing I will not be doing is suggesting them to other business partners and business owners.

What has changed in your service or the way that you hire now that is causing such horrible service?


      • Sticky Posts

      • Zoho Mail POP & IMAP Server Details

        Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

      • Important update on Group Management | Zoho Mail

        Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically

      • Mastering email etiquette and best practices to follow in Zoho Mail

        Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your

      • 📣 📣 ZUG Meetups India - Explore Hybrid Workspaces using Zoho Workplace - Meet and Learn! 🧑🏽‍💻🧑🏽‍💻

        We are excited to announce the User Community initiative to meet you all in person and help you explore the need of the hour - Hybrid Workspaces using Zoho Workplace. We aim to help you to setup your Digital Workplace effectively so that your employees

      • Announcing Zoho Mail - Inactive user Policy

        Dear Zoho Mail users, Thanks to all of you for your continuous support.  We have recently started implementing the Inactive User Policy, for Zoho Mail.  A user is considered as inactive, if the user has not logged in to the Zoho mail account for a period of more than 120 days. The login through POP, IMAP and Active Sync are all taken into account for tracking the period of inactivity.  Whoever received the communication need not panic, as we have just communicated our policy to all the users.  To