Zoho Workdrive - Client Users - Issues

Zoho Workdrive - Client Users - Issues

I found an announcement (posted 1 month ago) about "client users" where one of the MVPs had commented about the price of adding client users.

I agree the price of adding client users is a lot more than in other products, like MS Teams, Asana and Monday.com so we would not be using Zoho for any collaberation with outside users.

This is crqzy as I had never heard of Zoho and stubled on it by choice. We have over 200 clients who we would have shared some info with via workdrive but now they will never get to hear about Zoho because of the prohibitive price of adding client users. That is a lot of free advertising lost by Zoho by making a lot more people (potential customers for ZOHO!!) aware fo your products.

PLUS we were considering a Zoho One licence that would generate around £90 per month to Zoho but this will now be one of our consideration factsors as to whether we now sign up after the trial.

We are finding a lot of silly annoying points like this in  Zoho compared to MS Teams, Asana, Monday.com etc that we have also be evaluating so to what to use ourselves and also market to our own customers for their businesses.

It a shame as overall you have great products but it is little things like this that really don't help. It could explain why MS Teams, Asana, Monday.com etc are getting huge number of new users but Zoho is almosy unknown (in the UK for sure).

Please consider this it is meant as proactive constructive comment not just a negative one.

We would have loved to promote Zoho One to around 500 plus business in the UK that could generate around £50,000 to £100,000 per month for Zoho. or £600,000 yo £1,000,000

If you dont want to get left behind the like of MS Teams, Asana, Monday.com, Sheets and others in the projects and business systems and lose out on uge growht potential for Zoho you really need to condider this.

SUGGESTIONS

Get client users into Zoho One licences as my understanding is that you cannot in workdrive have client users if on a Zoho One licence.

Include a reasonable number of free includes client users for the organisation (not individual users but maybe based on number of user licences). I think somewhere around 25 client users (per Zoho one licence)

So for example if we had 4 users on our Zoho One acocunt with credit of 25 for each licence so 100 client user licences for the organisation a whoe to allocate as we see fit that would be more usable and acceptable.

Then add client users in batches of say 25 at a one of price (not a recorriung price as that will put people off big time if already paying for Zoho one licences!.

Fod for thought.. keep up the good work and please keep improving these type of silly little problems that need not be that is clear for feedback you are being sent are a negative issue..

Thanks

John





        • Recent Topics

        • Filtering in Help Center

          Hi, our ticket system is based on a set of structured status categories. The customer must be able to filter by these status. How can we add "Status" as filter to the help center. In the same moment we do not need filters e.g. as "channel". How can we

        • Google Fonts Integration in Pagesense Popup Editor

          Hello Zoho Pagesense Team, We hope you're doing well. We’d like to submit a feature request to enhance Zoho Pagesense’s popup editor with Google Fonts support. Current Limitation: Currently, Pagesense offers a limited set of default fonts. Google Fonts

        • Can multiple agents be assigned to one ticket on purpose?

          Is it possible to assign one ticket to two or more agents at a time? I would like the option to have multiple people working on one ticket so that the same ticket is viewable for those agents on their list of pending tickets. Is something like this currently

        • Where is the settings option in zoho writer?

          hi, my zoho writer on windows has menu fonts too large. where do i find the settings to change this option? my screen resolution is correct and other apps/softwares in windows have no issues. regards

        • When Does WorkDrive integrate with Books?

          When Does WorkDrive integrate with Books?

        • CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more

          Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),

        • Zoho Sign Not Delivering

          I have sent several contracts out via Zoho Sign.   They do not seem to be getting delivered.  I had one person receive it, but the others have not.   I had one person tell me they sent it back to me and never got it and doesn't show as signed.  I've sent

        • Bank Feeds Breaking Constantly

          Hey Everyone, I have already reached out to support about this issue but I am wondering if anyone else is having the same issue. My bank feeds keep breaking within days of me fixing them by updating the credentials. Its been happening for a while and

        • Automatic Matching from Bank Statements / Feeds

          Is it possible to have transactions from a feed or bank statement automatically match when certain criteria are met? My use case, which is pretty broadly applicable, is e-commerce transactions for merchant services accounts (clearing accounts). In these

        • Zoho Payroll's USA and KSA editions are available in Zoho One!

          Greetings! We’re excited to share that Zoho Payroll, currently available only in India and the UAE, is now introducing the KSA (Kingdom of Saudi Arabia) edition and the USA (United States of America) edition, and these editions are now available in Zoho

        • Tip #63- Exploring Technician Console: Elevate to Admin Mode (Windows & Mac)- 'Insider Insights'

          Hello Zoho Assist Community! Ever been in a remote support session where you couldn’t complete a task because you didn’t have admin privileges? Maybe installing software, accessing secure system areas, or rebooting into Safe Mode just didn’t work because

        • Prevent accidental duplicate entry of Customer Ordersome

          Zoho Support has confirmed that Zoho currently does not have any method (using Deluge, flow or any other method) to alert a user when a sales order has been entered twice using the same customer reference number (i.e. a duplicate). Most ERP platforms

        • Permissões granulares por usuário além do modelo baseado exclusivamente em perfis

          Atualmente, o modelo de segurança do Zoho CRM é fortemente baseado em perfis. Embora funcional, esse modelo apresenta limitações quando equipes possuem variações individuais de acesso dentro do mesmo grupo operacional. Em cenários reais, é comum que usuários

        • Evolução do modelo de ambientes: Dev, Homologação e Produção com pacotes versionados

          Hoje o Zoho CRM já oferece Sandbox, o que é um avanço importante para organizações que trabalham com customizações mais complexas. No entanto, na prática, o modelo atual ainda apresenta limitações significativas quando múltiplas equipes ou consultorias

        • Remove my video

          Hi, How can I remove my video so that I don't have to see myself. It's weird so I always remove my own video from what I see but cannot find this feature here. Thanks!

        • Zoho Mail - Email Reminder template (default)

          Zoho Mail Users, Does anybody here use the email reminder template? I'm asking Zoho to allow and add us to select which one of our many templates will be our default. It allows us to operate more efficiently. It's a Checkbox. If you feel this can benefit

        • Windows Desktop App - request to add minimization/startup options

          Support Team, Can you submit the following request to your development team? Here is what would be optimal in my opinion from UX perspective: 1) In the "Application Menu", add a menu item to Exit the app, as well as an alt-key shortcut for these menus

        • Canva Integration

          Hello! As many marketing departments are streamlining their teams, many have begun utilizing Canva for all design mockups and approvals prior to its integration into Marketing automation software. While Zoho Social has this integration already accomplished,

        • Announcement integration between Zoho People and Zoho Connect

          As we're using these 2 products, there're areas of overlapping especially in the Announcement. When there's a new announcement in Zoho People, can it push to the company wall in Zoho Connect?

        • Does Zoho Mail Have Popout windows?

          I recently switched my work email over to Zoho and everything I read said that you can popout the draft email as you're writing, however, all the pictures or info I've seen show the typical popout arrow in the top right, which I can not for the life of

        • Can I reorder how the staff are displayed on the booking page?

          As the title suggests, can I change this? Either reorder manually reoreded to my preference, or automatically (a-z, z-a etc.)

        • Bulk upload image option in Zoho Commerce

          I dont know if I am not looking into it properly but is there no option to bulk upload images along with the products? Like after you upload the products, I will have to upload images one by one again? Can someone help me out here? And what should I enter

        • Enhancement to ICR’s field prompting: Preferred data extraction using advanced field prompting

          Dear Customers, We hope you’re well A quick background Intelligent Character Recognition (ICR) comes as part of Zia’s optical recognition capability called Zia Vision. When we introduced it last April, the data extraction was training-based and was applicable

        • Subheaders for Sections in forms

          Currently, every form section has a field name, which one can choose to show/hide to the end user. It would be great if there was an option to show a SUB-HEADER in addition to a header. It would be useful for explaining to the end user what the section

        • Custom view inconsistencies

          Why is "is not" missing from criteria, along with other comparison operators ??? It makes it almost impossible to build required custom views, I don't want "void" invoices listed & why on earth would "Void" invoices be showing when the criteria includes

        • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

          Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage

        • Promote a layout to standard so I can delete one layout

          Similar to this and many other topics: https://help.zoho.com/portal/en/community/topic/set-layout-as-standard The problem, every model has a standard layout, which is what we use most of the time... But as the business grows and evolves we may have to

        • Adding VENDOR SKU to PURCHASE ORDERS

          how can we add the Vendor SKU when issuing a Purchase Order , so the PO shows the Supplier SKU and our own Internal SKU , which is what we want to receive into the system .

        • Can Zia summarize fields?

          A great use case of AI for me would be summarizing company descriptions. We often get long winded descriptions from databases or scraping websites, then reduce them to a couple of sentences stating what a company actually does. Is there any way within

        • Zoho Recruit Community Meet-up - India (Venues Finalised)

          Zoho Recruit Community Meet-up - India (Venues Finalised) Namaste, India. 🙏🏼 The Zoho Recruit team is hitting the road—and we're absolutely excited behind the scenes. Join us for the Zoho Recruit India Meet-up 2026, a morning designed to make your recruiting

        • [Webinar] Solving business challenges: Secure, real-time, and external collaboration

          Hi Zoho Writer users, We are excited to announce Zoho Writer's webinar for March 2026: Solving business challenges: Secure, real-time, and external collaboration. Zoho Writer supports real-time collaboration by allowing teams to work together in documents.

        • Table dimensions

          I try changing the dimensions of the table on my computer but it doesn't change. Do I have to be a premium member or does it only work on the app?

        • Zoho CRM Community Digest - January 2026 | Part 2

          Hello Everyone! Here’s the second part of January’s Zoho CRM Community Digest, rounding up the remaining highlights from the month. From newly rolled out updates to thoughtful implementation questions and practical solutions, the community once again

        • Find and Merge Duplicates to trigger webhook

          My sales team uses the Find and Merge Duplicates feature often to cleanup records in the CRM. We use webhooks to signal to our internal tools database when new Contacts are created, updated, or deleted, in order to keep our DB in sync with Zoho CRM. However,

        • Introducing WhatsApp integration and quick editing capabilities in Zoho Sign

          Hi there, Zoho Sign already helps users collect signatures via email and SMS, and we're happy to announce that you can now send documents and authenticate recipients right through WhatsApp. Some of the key benefits include: Communication with recipients

        • Dynamic Field Folders in OneDrive

          Hi, With the 2 options today we have either a Dynamic Parent Folder and lots of attachments all in that one folder with only the ability to set the file name (Which is also not incremented so if I upload 5 photos to one field they are all named the same

        • Logging Out of FSM

          I have tried to log out of FSM app of the last person and it will not let me do so. I need to log in to my account.

        • Enhancement in Zoho CRM: Control who gets to participate in a forecast by customizing the user hierarchy

          Include only users from the sales function; exclude the rest Dear Customers, We hope you're well! We started this year with a series of exciting enhancements to Zoho CRM and to this list, we are thrilled to add an enhancement to forecasting. Let's talk

        • Multiple Zoho One accounts

          Hello. I'm searching for a solution to run multiple organizations under 1 Zoho One account or have a different Zoho One account for each organization and still be able to easily login to each. Currently Zoho One doesn't allow the same email address to

        • Tips and tricks #63: Hold and Drag to select elements in the Show app for iOS

          Hello everyone! Welcome to another tips and tricks article. In today's article, we will learn about the Hold and Drag function in the Show app for iOS. The Hold and Drag option lets you select multiple elements on a slide quickly. Once they are selected,

        • Next Page