salesIQ form validation break
I have a self hosted wordpress site that I am testing salesIQ on. When I paste the html and javascript (generated by the zoho crm) in the page for my contact form, all the form validation functions disappear from the html form, and the javascript is jumbled by what looks like minification. The validation is obviously broken. Have you heard of this problem?
Why I have a lot more visitors on Zoho Sales IQ than on Google Analytics
Hi , I was surprised when I saw 21 visitors on my site in Zoho Sales IQ. At the same time I was monitoring my site on Google Analytics realtime. There the figures showed 3 online visitors. How is this possible? I excluded some IP addresses in google analytics but this can not explain the difference. Could this have to do with robots? Our website is www.crowdbeamer.com Kind regards, Heleen
Introducing the Magical "SalesIQ Email Genie" - Now get your visitor's insights in your favorite email client.
SalesIQ gets an exciting new addition Email Genie in the Integrations tab. You can now integrate your mobile email client with Email Genie and receive the SalesIQ emails in your mobile with the insights about the visitors attached to the email. How does Email Genie work? Email Genie is a magical technology that works with your favorite email client and provides more insights about the email sender. The details like Lead Score, Opportunity, CRM info, Support, and Campaign info if available in SalesIQ
Email Genie set up
"Authentication failed." error when setting up Email Genie on Android with existing email account. Followed set-up steps exactly with an existing and a with a new email account. Same error for SSL email account. How can I get this working?
Chat Button as slider
Is there a way to change the look of the Chat Button. We already use a HELP button that works as a slider that sticks to the right of the screen. We would like the Chat button to look the same with thext going vertical as you can see below. Alterntively is there a way to embed the button in a Help menu?
Remove my IP from salesIQ visitor history
Hi, how do I remove my IP from salesIQ visitor history? I'm on my own site all the time and don't want it recorded is history and stats Thanks, Tim
Associate session to user
We have a solution where the signup and authentication of a user will happen in our 3rd party product. This means that creating a Zoho Lead will have to happen using an API to create the records in Zoho CRM. We would like to use Zoho Desk and SalesIQ to give access to a User Portal, Track visitor behaviour and allow for engaging in a chat. We do not want the user to login twice and we do not want the user to have to enter an e-mail into the Chat window Questions: 1) What do we have to do to enable
Not all SalesIQ visits are transferred to CRM???
I have two WebEmbed's setup in my SalesIQ. The tracking code is embedded in two differnet web sits (URL's). In salesIQ I can see all the historical visitors on both websites ... It works! However I would expect the same information to be available in "Visits" in CRM and then eventually as Leads in CRM. However only visits from one of my Web Embed's show up... the other data is not pushed to CRM??? why is that?
Importing data to salesiq
Hello We are currently using mailchimp and salesiq. We have data that could be imported to sales iq module in crm but there is no way to do it... and that could be helpful to have the basic info available on each contact with email as the commun key. Would you plan to implement it ? Nono
Spread the festival spirit on your website - with SalesIQ Xmas Live Chat Widget
Merry Christmas all, Christmas is on its way. Is your website ready? Are you preparing any special holiday offers and discounts for the visitors of your website or online store? Do you want to show personalized holiday greetings on your widget? If yes, then we also have something for you to help you greet your visitors and promote all those sales and special offers. You can change your live chat widget appearance with your customized image and make them look more attractive on your website. You might
Get deeper insights about your website visitors - with SalesIQ Custom Actions
Integrate the actions on your website with SalesIQ, then watch as we automatically enrich them as powerful insights. Because, SalesIQ now gets the new addition to Track/Trigger an Action/Score based on the custom clicks, videos played, downloads, hyperlinks and much more activities that happen on your web pages. SalesIQ can not only track and report the navigation and activities from one page to the other but can also track the visitor activities happen on the page, i.e., we can trace the button
SalesIQ No Longer Working
As the subject line says.....SalesIQ has totally stopped tracking any visitors. We have a lot of traffic but none of it shows up as live visitors at all. The "Click here to Chat" tab shows as always - just not working on the back end. Is this a known issue? Ron
Google Analytics Does Not Track Visitors after Sales IQ Installed
Google Analytics is blocking 218 pages with content https:/salesiqzoho.com This occurred immediately after the Sales IQ tracking Java script was installed on the site. How can we fix this? Our website is www.nyc-officespace-leader.com Any ideas on this anyone?
Ability to have Video Chat between Agent & Visitor
Dear ZSalesIQ Team, Is having 'Video Chat' on the Roadmap? Many of our prospects request this. Best regards, Haluk
How to visiters close the chat window on smartphones?
The zoho Sales iq Chat is working fine on desktops, but when visiter use it on their mobile devices there is no way for them to close the chat window and then they end up leaving our site. Why is there no "X" for mobile users to close the chat? Can you help me make that possible on my chat? This is really effecting our drop-offs. Thank you.
mobile users not showing up
when users come to my website enabled with SalesIQ on their mobile device they do not show up. is there a way to fix this? can someone help us with this
Chat Widget do not comes up on our webiste
Hi all, we have created a chat widget on our website and use the second code snippet - Live Chat - providing both live chat and visitor tracking capability together. the code is present in our website and the floating windows do not com up automatically. whe en engage a discussion it cames up can you help ? regarde denis
how to track visitors from 2 different web site + code in newsletter
Hello Do we have to use the same code to insert for 2 different web site we own ? we only want to use tracking not "chat" at the moment Another additionnal question : do we have to put any tracking code in newsletter we send or not to match visits and zoho CRM ? if yes, where to put the code ? thanks nono
How to convert leaving visitors into hot leads?
Attracting potential visitors to the site, grabbing their interest, retaining and converting them into customers is hard enough. For which, knowing the info of the visitor who visits your website is important, but knowing the info of the visitor who leaves your website is even more important in online business. There are numerous reasons for which the visitors leave your website like, they could not find help, or couldn't reach you immediately when struck, your website navigation structure may be
Zoho CRM lead and contact records not showing visits to website
Zoho CRM lead and contact records are not being updated with visits to website by Sales IQ. What are the possible causes for this?
Send more than 1 automated chat invite to a lead?
Hi all, I'm using automation / triggers to send a canned message to my site's visitors. The first message is time based and appears after 5 second (e.g., "Hi, how can I help?"). I'd like a second message to be sent 10 seconds later (e.g., "If you need anything please let me know"). But the second message is not appearing. Is this possible? Thanks!
How do I use SalesIQ with more than one site? This is for Tracking only!!!
We have numerous sites, and have successfully installed SalesIQ in our primary site. I'd like to add another site to SalesIQ, but I want to keep the tracking separate and distinct from the primary site. Do I need to create another SalesIQ Portal? If so, how do I do that?
Delete a Sales IQ Account
Hi, I would like to know how we do to delete our Sales IQ account. Both on Zoho and from our website ? Thanks,
Integration with Unbounce
Can someone at Sales IQ please create, or show me where to find, a step by step guide similiar to the one here (https://www.zoho.com/salesiq/help/integrations/live-chat-plugin-for-unbounce.html) on how to include the JavaScript APIs that Zoho Sales IQ needs to receive from Unbounce? This is the extent of the instructions that I could find at this time: You should use the following JS API on your custom web form to set identity to the visitors, just like the web forms on Zoho CRM normally do. Please
Alerts in salesiq
I can't get alerted when visitors come to my site. I want to have blaring alerts. Can anyone help?
Smart Identifier
How do I put the smart identifier in the email campaign so no-one can see it - it always shows as a link
Multi-lingual embedded live chat with WPML
Hi, I'd like to ask how to translate the embedded chat widget using WPML? Or if there's any other way to translate it? Thanks.
InvalidStateError: Failed to execute 'send' on 'WebSocket': Still in CONNECTING state.
Hi, I'm see in my logs that some users receive this error generating from the salesIq code. Stack trace: InvalidStateError: Failed to execute 'send' on 'WebSocket': Still in CONNECTING state.
at Object.$UTS.Notifier._sendData(/salesiq/Jun_20_2016_https/js/track.js:1:49586)
at Object.$UTS.Notifier.notifyServer(/salesiq/Jun_20_2016_https/js/track.js:1:49340)
at Object.$UTS.Notifier.acknowledge(/salesiq/Jun_20_2016_https/js/track.js:1:49202)
at Object.handleUTSEvent(/salesiq/Jun_20_2016_https/js/track.js:1:44849)
Zoho forms and SalesIQ
How do I integrate Zoho Forms with SalesIQ?
Is it supported visitor's path not only IP and current page?
Is it supported visitor's path not only IP and current page? Is there image snap to see visitor's path?
Timed Messges
Hello, I am checking to see if there is a way to set a canned message on Zoho SalesIQ to pop up after an amount of time has lapsed? Like if a customer is on our site for 5 minutes a specific canned message pops up automatically.
How do I add a visitor to my CRM
How do I tie up a visitor who I have not web chatted with to a Zoho CRM contact/lead. On numerous occasions I have had visitors online who call me on the phone at the same time, so I can identify them in SaleIQ. I want to add them to my CRM/tie them up to existing leads in my CRM but I cannot find a way to do this without them having to chat with me via the SalesIQ plug in first. Is it possible to do this without the web chat?
#2 Right data, right result! Instantly select and push the visitor info from the SalesIQ chat window to Zoho CRM.
Collecting right data from the visitor and storing them is an important phase in the sales cycle. The sales cycle is the sequence of phases that a typical website visitor goes through when deciding to buy something. The course of time from the initial point of contact we make with the visitor, to identify the requirements of the visitor, the acceptance of the intended purchase, and the transaction that completes the sale. Every information gathered during the sales cycle is important to convert the
Lead Scoring - URL score
Hi there, I would like to create a rule for my lead scoring strategy. One thing I can't seem to see, is how i can assign a URL with a score. If a lead looks at a certain product, I would like a score to be assigned to that. Is this possible? It seems like such a simple thing, it must be possible, right?
Can't access salesiq.zohopublic.com since this morning
Hi, I'm trying to chat with your sales person in https://salesiq.zoho.com but the website always appear "Unable to connect"
Google Tag Manager Suddenly Stopped Loading the Chat Code
I noticed this morning that Google Tag Manger will no longer load the chat code correctly. When the code is hard coded into the page it works fine. But when I use GTM on my Joomla site with the chat code in that container the chat function is broken. Is anyone else seeing this suddenly? When I went in to repost the code into GTM Google said that I had to allow document.write. Never had to do this before. Perhaps it's something that Google changed.
Can not access salesIQ for several hours
Unable to access Sales IQ account for several hours today (still unresolved) Have upgraded account from trial to CRMPlus today but no change in access. Only message i receive is: This site can’t be reached salesiq.zoho.com took too long to respond. ERR_CONNECTION_TIMED_OUT NOTE: I can access CRM, Survey, Mail, etc... just not SalesIQ -------------- Follow up note: I have tested connection with two different internet service providers. SalesIQ page still does not load. I also get an error if I try
The lower the Response time the higher the customer satisfaction.
The support executives can handle only a limited number of chats at a time and will be under pressure if more chats routed to them. And the response time will rapidly increase by attending all the chats at a time. So how to decrease the time of reply and limit the chats routed to each executive at a time? SalesIQ has an exciting feature "User concurrent chat limit" which will route only the number of chats you set to receive at a time by your support executives. Customers will always expect to receive
SalesIQ JS encounters error & Chat Float does not display
SalesIQ was working perfectly 12 hours ago, but when i tested again today I noticed the floating "start Chat" button was not displaying, nor was the chat window. Troubleshooting: 1) I tried replacing all code in the footer (above </body> tag) for SalesIQ tracking and SalesIQ Chat 2) I moved all SalesIQ tracking and chat JS code to the header Neither of the above options produced any change. On further investigation via CHrome Dev Tools I noticed that htere is a JS API error happening when calling
How make live chat box can scroll in fix position?
I inserted the live chat box coding inside my webpage. It appear in bottom of the page but i need the live chat box can be scroll according the page movement. So can i know how solve the probelm.
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