Feature request: upload more than 4 photos per post
Please implement the ability to upload more than 4 photos per post on Zoho Social. Thank you
Introducing hashtag groups and supporting carousel posts for Instagram in Zoho Social
Hey everyone, In this Zoho Social update, we've introduced hashtag groups so you can manage all hashtags used across your channels. We've also extended support so you can publish carousel posts on Instagram. Here's a brief about the updates. Hashtag
Video upload freezes on Zoho Social
I have a 1.5MB video and it will not upload. Every single time I click upload it goes to around 50-60% and just freezes. I have no idea why but it's annoying and considering I'm on a trial this isn't exactly encouraging me to buy a subscription if I can't
Inconsistency in confirmation message display
The android app at times show a modal dialog box for confirmation and sometimes shows as a non-intrusive green bar at the bottom of the app. The non-intrusive one seems to be professional and aesthetic in appeal. After a bit of research I found out that
Twitter blocked
I get this error: "Your account has been temporarily blocked from publishing by Twitter. Try logging in again to your account and follow the steps mentioned for account verification." but, my Twitter account isn't blocked and when I post manually via
Live Stream not working
Live Stream is not working on social.zoho.eu In my other company it IS working, but not for this one. Can someone please have a look?
What are the reports comparing to?
We noticed on our weekly/biweekly/monthly reports from Instagram, Facebook and Google My Business that the reporting is a bit skewed. By this is mean the attached Key Point Indicators for GMB are from the time frame September 1st thru September 15th.
Zoho Social: add custom domain short url
Hello, i would like in the future add a custom domain for short url.
GIF uploads as an image on linkedin with Zoho social
Hi I schedule to post a GIF but it uploads as a still JPG on linkedin what is wrong?
Zoho Social not converting messages to ticket
Hi, I am trying to convert Facebook and Twitter messages to tickets on our help desk. When I select the convert to ticket option and the relevant department and hit 'convert' it does not actually create a ticket. Any idea why this might be? Thanks
Add two Facebook Pages under the one brand in Zoho Social
Hi, Our company currently has two Facebook pages and two Linkedln pages. Is it possible to connect these all under the one brand or will a new brand have to be created to add the second pages in? We currently have the Premium edition so adding a second
Preview posts
Is it possible to send a non-user a preview of scheduled posts without giving them any approval rights?? For example, so a colleague can see what is scheduled to go out without having any say in the creation or approvals of the posts? Thanks!
Linkedin and Instagram on Zoho Social
Hi everyone, Are Twitter and Facebook the only social media platforms that you can connect to Zoho Social? I don't see the option to add any other platform and would like to know if this is something in progress or not, or if there is any way to connect
Tag in published post
It would be helpful to be able to categorize the publications, being able to put a flag to be able to filter and quickly see the posts that have been made.
Is previous social media data loaded on Zoho Social
Hi, We are about to move from Sprout Social over to Zoho Social, I'm just wondering will all the previous social media data on each channel (messages, posts, mentions) be loaded onto Zoho Social when we connect each social channel? Thanks
TikTok at Zoho Social
This social application is every day winninng users and we are planning to include it in our client's social media strategies We think schedulling tiktok posts, replying messages, mentions and have stats in Zoho Social will be a must
Scheduled posts failed to publish from paid account.
Hello We had several scheduled posts fail to publish this weekend. The error message on Zoho says 'Sorry, we couldn't publish this.' Please could you tell us why this happened? Thank you p.s. The account is a paid account that we schedule from every
Introducing advanced statistics for TikTok and other Social enhancements
Dear customer, We've introduced some exciting and much-awaited updates on Zoho Social. You can now interact with your TikTok videos and do much more. These enhancements will help you publish your Tiktok content smoothly, understand your audience better
New Facebook Page Experience --> No Admin Level anymore!
Hello There, I am having an issue and it seems no one here at Facebook or Zoho Social is able to help us here! Since Facebook is updating Business Pages to the "New Facebook Page Experience" Layout. We cannot use the Zoho Social Lead Form Integration
instagram stories
Despite disconnecting and reconnecting my account, I do not have access to a way to publish instagram stories. Any one else run into this?
Zoho Social support for Facebook's new pages experience
The new page experience seems to be a permanent change to Facebook Pages. It has made it impossible for me to add Facebook Page or Instagram to my Zoho Social channels. Will there be any updates to the app to work with the new Meta Business Suite? Is
How does Zoho Social handle the separation between likes and follows on Facebook
I noticed going through daily reporting that sometimes the likes+dislikes are not the same as the change in likes reported. Is this due to the separation of likes and follows in Facebook metrics?
update permissions on tiktok not working
I have updated our permissions a few times, still keeps asking me. Thoughts?
What happens to my Published Posts if I cancel my account?
What happens to my Published Posts if I decide to cancel my account to move to another provider? I seem to remember that when I left semrush social, all the post published by that server were deleted from my platforms. Does zoho social do this as well?
Live Stream not showing Twitter notifications
Hi, I'm not seeing any notifications for Twitter in my Live Stream... I have 'Me' selected in the Twitter section of the Notification settings. Have I missed anything? Also, I can't select myself to receive Instagram Messages in the notification settings.
Posting to a Facebook group as a Facebook page
I haven't seen any recent posts here about this, so don't know if Zoho has made any changes to address this. I'd like to be able to post to our school's alumni Facebook group as the school's Facebook page - so that the author shows as Mayer Lutheran rather
Anyone having issues confirming Facebook page in the Instagram App?
Not an issue with Zoho Social but been trying to confirm a Facebook page in the Instagram app so I can connect with ZS. For 4 days I've had an error that there's an issue and their working on it - this is when I click CONFIRM in the Instagram app under
Zoho Social now supports TikTok, Instagram Stories and Reels, and YouTube Shorts
Hey everyone, We are excited to inform you that Zoho Social now allows you to publish on TikTok! We've also updated it to let you create Instagram Stories and Reels, as well as YouTube Shorts. Here's a brief about the updates. Publishing on TikTok Connect
Dates on reports does not match Facebook/Instagram insights
I noticed the dates on the Zoho reports are one day off from the Facebook insights. Does anyone know why this is and why this would be happening? The Zoho reports are one day ahead of the FB reports. For example the data for 8/12 on Zoho will match the
Uh oh We couldn't attach that video.
I just upgraded our subscription this morning, and for some reason I can't upload a video to a post now. I keep getting this error. I emptied my cache, logged out and in again, and can't get it to work.
Social Channel login credentials used
I'm trying to see what login credentials are in ZOHO Social for the social channels we have connected. How can I find out what credentials were used?
Zoho Social fails for most videos with LinkedIn
I am observing that most videos are failing to publish for LinkedIn with the message whereas these are natively accepted in the destination platform. Please ensure a video aspect ratio between 1 and 2.4 for LinkedIn.
My browser slows down because of scripting errors
Every time a full reload of Zoho Social dashboard is requested the browser slows down. On closer scrutiny I observed a bunch of scripting errors logged in the console as illustrated below
Scheduled Posts Do Not Appear in Scheduled Posts List or Calendar View
I have posts that are appearing in my social media channels that did not appear in my list of scheduled posts or the calendar view. I'm starting to think my view of scheduled posts is incomplete. I have the business version of this platform. Has anyone
Animated GIF loses animation through API on Facebook
I tried to upload an animated GIF. Here are the results on various Social Media: Tweetdeck by Twitter. Animation Preserved (Passed) Interactive Facebook Timeline: Animation Preserved (Passed) Interactive Facebook Page: Animation Preserved (Passed) Interactive
Schedule Tiktok post
Do you have plans on Schedule Tiktok post feature?
How do I add a post from Zoho Social as a #Reply to a current tweet?
I am trying to send a post via Zoho Social and I would like to appear it as a #Reply to an existing tweet. Is this possible? Something like 'Reply to a tweet' option in #Chirrapp:
Zoho Social Instagram and Facebook Stories
I consider manage Instagram/Facebook Stories at Zoho Social are a must have Considero que poder gestionar Instagram/Facebook Stories en Zoho Social es imprescindible
The Queue doesn't take into account already scheduled posts.
So I have scheduled posts 5 weeks in advance 5 days a week at 8 pm...then I thought it would be easier to create a custom queue. So I created 5 days a week at 8 pm... If I then create a post and say 'add it to the next slot' it schedules it for that day
Lengthy Text to be given an automatic way to split and post into Twitter
I am not sure if I had raised this as a Bug or Feature Request to Zoho Social since there isn't a good Search Engine capability in the Zoho Forums I found recently a Google Chrome extension open source which gives an implementation also. I would like
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