Communication unifiée et contextuelle avec Zoho One

Bonjour à tous,

Dans cet article, vous allez voir comment Zoho-One vous permet de rester productif et vous aide à gèrer une communication unifiée et contextuelle.

      La communication efficace et contextuelle est un outil essentiel pour être productif. La communication dans une entreprise est protéiforme et dépend du sujet abordé. Surtout avec le télétravail, les gens se sont inscrits sur les différentes applications pour rester en contact avec leurs collègues. Par exemple, les groupes tchat permettent de discuter ou de s'organiser, ou des longs fils d'e-mails, qui parfois ne traitent même plus de l'objet de la communication.

Communication unifiée et contextuelle

      Chaque communication a un sujet différent, ainsi : le moyen de communication utilisé doit être cohérent avec le l'objectif et être efficace. La communication par e-mail ne crée que les empilements des e-mails et parfois on perd l'objectif de la communication. Zoho One vous offre Cliq, un service de messagerie unifiée qui fournit une conversation textuelle pour les personnes, les groupes et les canaux, les appels audio et vidéo pour les personnes et les groupes sur tous les appareils, et même le partage d'écran. Cliq est intégré à chaque application Zoho, vous pouvez ainsi communiquer de façon contextuelle et unifiée avec les collègues appropriés, afin d'effectuer un travail et améliorer la productivité.

Cliq à partir du tableau de bord de Zoho One

Cliq depuis le CRM dans Zoho One

Cliq dans Projects dans Zoho One

Cliq depuis le WorkDrive dans Zoho One

      Avec Cliq, Zoho One vous permet de communiquer sans basculer entre les applications Zoho One. Cliq vous permet de centraliser tous vos communications. Il vous permet de partager les fichiers, les images, les morceaux de code avec vos collègues en gardant tout sur un même niveau. Les différents canaux de communications dans Cliq, que ce soit au niveau de l'organisation, au niveau de l'équipe, au niveau personnel ou même hors de l'organisation permettent de garder le contexte de la discussion. Par exemple : vous pouvez créer un groupe d'annonce au niveau de l'organisation pour publier des informations au travers de l'organisation. Cliq vous permet de modifier l’accessibilité d’un canal en utilisant les autorisations pour donner accès selon un but ou un groupe spécifique.

      Les autres fonctionnalités tels que le partage d'écran, les appels audio ou les appels vidéo de Cliq vous permettent de communiquer en temps réel et d'une manière efficace mais également améliorer votre productivité. Partager des fichiers est une activité régulière dans une organisation et l'e-mail n'est plus la seule façon. Avec Cliq, le partage de fichiers devient plus simple que jamais. Vous partagez les documents que ce soit depuis votre bureau ou WorkDrive - une bibliothèque de documents Zoho. Cliq supporte tous les formats de fichiers comme, docx, pdf, png, etc. Avec les émoticônes et GIF, Cliq rendra vos conversations intéressantes et amusantes. Le tableau blanc intégré dans Cliq vous aide à partager vos idées en temps réel et à gérer des discussions fluides et transparentes.

      Taz est un chatbot, assistant personnel interne conçu pour vous aider dans vos tâches. Intégrez Taz dans des conversations simples ou de groupe, et il vous rappellera les événements du calendrier, notifications automatiques de partage des fichiers mais aussi la planification des réunions avec tous les membres d'une conversation de groupe.

      Avec Zia, l'assistante intelligente de Zoho One, vous pouvez effectuer des recherches dans des conversations individuelles ou de groupes.

      L'application mobile Cliq fonctionne parfaitement sur tous les principaux appareils pour assurer la synchronisation de la collaboration en équipe où que vous soyez.

      Cliq, le service de messagerie unifiée de Zoho One, permet à vous et à votre équipe, de communiquer d'une manière plus efficace, contextuelle et vous rendra plus productif, le tout depuis une plateforme unique !

N'hésitez pas à nous partager votre avis en commentaire,

L'équipe Zoho France

• Topic Participants

• Kinjal Lodaya

  

• Sticky Posts

• Collaboration sans faille avec Zoho One

  Bonjour à tous, Dans cet article nous allons voir comment Zoho One permet une collaboration à différents niveaux .       La façon dont nous travaillons évolue. À mesure que les entreprises se mondialisent, la plupart des activités sont menées en équipe.

• Recent Topics

• Spotlight series #6: The Show app for Android TV has a new look!

  Hello everyone! We are delighted to introduce our revamped and redesigned Show app for Android TV.  Smart TVs are exploding in popularity. Android TV alone has over 110 million active monthly devices. Zoho Show, as part of a constant effort to improve

• Can’t create alias “Email alias already exists”

  Hi, I’m trying to create the following alias for my domain email. contact@ personal@ private@ But I get a email alias already exists. I had a soho account previously which I deleted which I suspect is causing the issue. Can someone assist? Kind Rega

• Appraisals - Order of Previous Reviews Should Be Newest to Oldest

  The new Zoho People layout generally does a decent job at providing the necessary information for performing appraisals of employee performance. One example of this is the Previous Reviews section: This information is helpful when conducting a review.

• Paging through API results. a major gap in your documentation.

  There is no way for me. to get all of my data through a single API call. Typically REST APis have mechanisms for paging through API results. But the documentation for the API I am using: https://desk.zoho.com/DeskAPIDocument#Introduction Has no mention

• Recurring invoices were generated with old template...

  I have recurring invoices setup. Ones generated on 10.20.2025 used the modified template I had used. But for some reason, on the ones created on 11/20/2025, it seems the invoices created reverted to the previous version of the invoice template. Notably,

• Tip #54- Exploring the Files Icon in Zoho Assist- 'Insider Insights'

  As we’re already in mid-December, it’s a good time to take a closer look at one of the most useful options in the Zoho Assist remote support dashboard—the Files icon. To get started, log in to Zoho Assist using your credentials. Once you’re in, navigate

• Tip#47: Estimation planner

  Sprint planning becomes easier, smoother, more collaborative and more accurate with the Estimation Planner extension. Most work items involve multiple users, and each user's role and effort vary. To provide an unbiased and fair estimation point to the

• Time Tracking on Iphone doesn't stop

  When I start a time tracking session the timer starts as expected. However when I hit stop, the timer remains on that project. The only buttons available are discard and start. Start runs the timer more and discard says it will throw away the data from

• Zoho Sign - Zoho CRM extension upgrade

  Hi everyone, We've updated Zoho Sign extension for Zoho CRM with significant internal changes. Impact on existing Zoho Sign extension users Users using the extension without customization If you are using the integration without implementing Zoho Sign's

• Group by Owner/ Owner Kanban /Group by Custom Field

  Hi, We are missing the option of viewing Tasks grouped by their owner, as it is an essential function for us to manage our employees' working tasks. We find it hard to inspect what are the tasks that our employees are working on.  We are seeking an option

• Flow using way too many tasks

  I built a flow that is using way too many tasks for what it is doing. I reached out to support a week ago but never heard back so hoping the community can help. Does a filter count as a task? I am seeing tons of records filtered with < 1 Sec Time Taken

• Regarding the integration of Apollo.io with Zoho crm.

  I have been seeing for the last 3 months that your Apollo.io beta version is available in Zoho Flow, and this application has not gone live yet. We requested this 2 months ago, but you guys said that 'we are working on it,' and when we search on Google

• Start Workflow from Deluge Script

  I have developed a customized process from our CRM that leverages a deluge script to create a statement of work document. Once the document has been created via the merge and store function, I would like the ability to start a workdrive review & approve

• Saved Sections?

  In sites editor, the + button reveals options to add a section, element, etc. It includes Saved Sections, but I can find no way to save a section I've already created. Otherwise, is there a way to copy a section from one page to another?

• Marketer's Space: Unable to select a sender address? Here's the fix

  Hello Marketers, Welcome back to yet another post! So you've added a sender address in Zoho Campaigns and later found that you're not able to select it while creating an email campaign. Has this ever happened to you? If so, don't worry—you're not alone.

• Loading Project Balances in ZOHO Books for each project

  Hello, What is the best method for loading project balances actual and budget into ZOHO books to provide tracking to our project managers. We have projects and federal awards (also treated as projects) which span multiple years. We are converting from

• Scale up your writing style with content analysis tool in Knowledge Base

  Hello everyone, Sometimes writers may have strong knowledge about the subject but may find it challenging to articulate clearly or produce comprehensible, jargon free content. To make the process easier and to ensure consistent, high-quality articles,

• Zoho Books "Update" Trigger for Zapier?

  Hi Zoho Team, I've been in talks with Zapier about using their services to connect my Zoho Books account to various apps, but I require an additional trigger beyond the "New" trigger. I require an "Update" trigger, which will allow me to filter and create Zaps only when certain conditions are fulfilled on the Zoho Books end before I automate a separate app. Specifically this will help me create invoices in QuickBooks Online only when payments are recorded in Zoho Books, rather than when a new invoice

• How to prevent editing of closed tickets in Zoho Desk?

  I would like to confirm whether it is possible to completely prevent agents from editing tickets once their status is set to Closed. Is there any configuration, permission, or best practice in Zoho Desk to ensure that closed tickets remain read-only and

• Zoho Desk Limitations

  Good day, all, I would like to know whether others share my frustration with some of Zoho's limitations. Don't get me wrong, I like Desk (and I also have a subscription for Analytics), I have been with them for close to 10 years, and unfortunately, I

• New Mandatory One-Click Unsubscribe Link Overshadowing Custom Unsubscribe Link

  I was recently informed by Zoho CRM Support that they are now mandated by the large email service providers like Google and Yahoo to provide a one-click unsubscribe option in the header (not the body) of all mass emails. I have a custom unsubscribe link

• how to undoreconciled transaction

  how to undo reconciled transaction

• Exciting Updates to the Kiosk Studio Feature in Zoho CRM!

  Hello Everyone, We are here again with a series of new enhancements to Kiosk Studio, designed to elevate your experience and bring even greater efficiency to your business processes. These updates build upon our ongoing commitment to making Kiosk a powerful

• Change eMail Template for Event-Invitations

  Hello ZOHO-CRM Team How I can change the eMail Template for Event-Invitations? I work with the German Version of the Free Version. I know how I can modify eMail alerts or Signature Templates, but where I can other eMails modify you send out? Thank you for your answer. Regards, Juerg

• Service Title in Service Report Template Builder

  I am currently working on the Service Report Template Builder in Zoho FSM. I have created three separate service report templates for different workflows: Preventive Maintenance Report Requested Service Report Installation Report My issue is that I cannot

• Zoho Sign for Zoho Projects

  Documents authorization and validation with signature is now easier in project management with Zoho Projects' Zoho Sign extension. Sign documents or send them for signatures directly from tasks and issues using Zoho Sign extension in Zoho Projects. Extension

• Deluge Learning Series – Best Practices in Deluge | December 2025

  We’re excited to bring you the next session of the Deluge Learning Series, focused entirely on writing cleaner, faster, and more reliable Deluge code. In this edition, we’ll dive deep into the essential best practices every Deluge developer should follow

• Associate a Contact to a Campaign using deluge?

  If I want to add one record to another related list, which zoho function do I use? zoho.updateRelatedRecord is not it I don't think.  I simply want to take a "Contact" and associate it to a "Campaign" using deluge.  Can anyone help? contactId = 5122008000000796037;

• Add "Groups" above "Users" in the Zoho Forms Left Menu

  Hi, We have Groups but you have to go to a Form and Share or use the Directory App to manage them, please add "Groups" above "Users" in the Zoho Forms Left Menu so you can manage them in 1 place within Zoho Forms too. Thanks Dan

• Zoho Books | Product updates | October 2025

  Hello users, We’ve rolled out new features and enhancements in Zoho Books. From iOS 26 updates to viewing reports as charts, explore the updates designed to enhance your bookkeeping experience. Zoho Books Updates for Apple Devices At WWDC 2025, Apple

• Adding Taxes to paid consultations in Zoho Bookings

  I created a 'paid' consultation under Zoho Booking and integrated it with payment gateways for online/instant payment before a booking is done. How can I add 'taxes' to the price of consultation? I can add taxes to other Zoho apps (liks Books, Checkout,

• Zoho CRM Reports Module on Mobil App

  I have the mobile app and the reports module doesn't appear in the sidebar for some reason. I saw a Youtube video where the user had the Reports module on mobile. Is there a setting to show it on mobile? Thanks.

• Inquiry on Help Centre Tab Customisation

  Hi Zoho team, I’m wondering if it’s possible to further customise the Help Center tabs, specifically the descriptions under Knowledge Base, Community, and Tickets. While the current setup allows customising tab names, being able to tailor the descriptions

• Passing a form object to a function

  Suppose I have a sort_order field in multiple tables and I want to increment it by +1 onCreate of a new record. Is there a way to pass the form object as an argument into the function to keep things DRY? The following function from Zia works, but I'd

• Can you copy and paste a page within a form?

  I have been looking at trying to copy/duplicate a whole page within a form. I can't see how I can do this without having to add all the data in again. This is very time consuming. Any help would be great.

• Unable to sort as Descending order

  Trying to change the sort order for a lookup field (checkboxes) from Ascending to Descending and keep getting an error in Deluge that the order must be Ascending Did anyone ran into this? Thanks Eyal

• How do I copy an email message to one or more other folders?

  I can move a message to another folder using the "move to" option but I can't figure out how to copy a message. 

• New feature request: Allow copy of email message to another folder

  Hello Zoho team, This is a suggested new feature to allow copy an email message to either another folder or the same folder. Within the same Zoho account. This is not a support request about "label". This is a suggested new feature to allow copies of

• Hotmail is blocking the zoho mail IP

  Greetings, Since last Tuesday (5 days ago today) I wrote to Zoho support and I still haven't received a single response (Ticket ID: 2056917). Is this how you treat people who pay for your email service? I am making this public so that those who want to

• Creator Simplified #11: Create a custom button to download files

  Hey there! This time, let's see how to create custom buttons to download the files uploaded in the file upload field. Sample use-case A training app has a module that provides the materials for all the available courses. Students can click on the corresponding

• Next Page