Narrative 14: The magic bazaar of Desk

Narrative 14: The magic bazaar of Desk

Behind the scenes of a successful ticketing system: BTS Series 

Narrative 14: The magic bazaar of Desk


Marketplace is a centralized platform where users can discover Zoho and third-party applications that can be integrated with their Desk account to facilitate various business processes. It's straightforward: Admins can search for, install, and manage the installed extensions directly from the Marketplace.

How extensions empower teams that use Desk

A popular customer service company began using Desk to help business clients deliver exceptional service. As more companies adopted Zoho Desk for its powerful ticketing and multichannel messaging tools, managers and agents discovered a hidden challenge: every team worked a little differently. One day, a curious help desk manager named Ananya wished she could connect Desk to her favorite CRM, translate messages instantly, and automate ticket follow-up with just a tap. Still, these features were nowhere to be found.

Determined to find a solution, Ananya embarked on a quest. She soon stumbled upon the Marketplace, a lively bazaar filled with hundreds of extensions, like magical artifacts, each crafted by developers around the globe. In the Marketplace, Ananya discovered tools that extended Your Desk’s capabilities beyond her imagination: integrations with web products and ERP systems, project management widgets, private apps designed specifically for her company, and even connectors to keep up with customer reviews on social channels like TripAdvisor and Instagram.

Ananya's team quickly installed helpful extensions: a translation app to respond to international customers, a calendar sync never to miss a follow-up, and a ticket insights tool to visualize performance trends with a single click. Every challenge she faced now had a ready-made solution, and her agents rejoiced as work became easier, customers were happier, and collaboration was more enjoyable. 

Thanks to the ever-growing Marketplace, Ananya turned her help desk into a central hub where everything connected, every workflow flowed smoothly, and every customer felt listened to and valued.

Moreover, the story continues. As more businesses join Your Desk, the Marketplace grows richer, with new integrations appearing each season, each one a step closer to the perfect help desk experience, limited only by the imagination of the people who use it.

How to explore Desk's Marketplace  

The Marketplace home page is a library of applications that users can install to amplify their business processes. 

To navigate to the Desk Marketplace home page, go to Setup > Marketplace > All. 

Marketplace benefits

For users

  • Provide a wide range of solutions to access hundreds of ready-to-use apps and extensions across categories like CRM, finance, IM, HR management, marketing and analytics, catering to your business needs
  • Quick integrations: All the apps are designed for seamless integration with simplified workflows, eliminating the need for complex development or switching between platforms
  • Easy automation of routine tasks, breaking data silos, streamlining processes, and improving team collaboration, resulting in better productivity
  • Apps in Zoho Desk Marketplace are thoroughly vetted for quality and security, ensuring that your business data remains safe and reliable
  • Enables easy customization and deployment of new functionalities to address unique requirements without requiring coding expertise
  • Reduce time and cost by providing out-of-the-box integrations and reducing dependency on expensive custom solutions

For developers

  • Showcase expertise by creating solutions for various business needs and industries, enhancing credibility and opportunities
  • Access developer resources, sandbox environments, and a streamlined publishing process for hassle-free app deployment

Takeaway

In summary, Zoho Desk's Marketplace is a central hub where businesses can discover, install, and manage apps that extend the functionality of their business, making it easier to meet their diverse needs while unlocking opportunities for growth and increased efficiency.


Please stay tuned for more in the Desk behind-the-scenes series.


Regards,

 

Kavya Rao

The Zoho Desk Team

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