Ask the Experts 24: Analytics, data administration, and mobile experience with Zoho Desk

Hello Everyone!
Welcome back to the Ask the Experts(ATE) series!
We were so focused on our Autumn 2025 release that we didn't host an ATE session last month. In this month's ATE, we'd like to expand our areas for discussion: we'd like to listen to your questions, use cases, and any challenges you're facing with reports, dashboards, data export, import, Zoho Desk for mobile, and the Radar app.

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Customer support is vital for a business to expand and grow, and it is important to have insights into the agent process, teamwork work and customer satisfaction. How can you keep all of this in sight at once?

The reports and dashboards give a one-shot view of any parameter you'd like to analyze.
Along with this, you can also view Audit Logs and use Data Backup within Data Administration. Desk offers convenient import and export options.

While on a holiday, you can use Zoho Desk on your mobile to respond to tickets and continue smart monitoring with the Radar app. With Zoho Desk, organizations can go beyond basic reporting to uncover patterns, trends, and deeper insights from anywhere. This helps in forecasting, identifying opportunities for improvement, and aligning operations with strategic goals. Analytics provide visibility into key metrics through intuitive reports and dashboards, making it easy for leaders and teams to act promptly. With the mobile experience, managers can pull up the latest data on demand to maintain visibility into the time taken to resolve complex issues and monitor the efficiency of support processes.

Sample questions you can ask in this session

In this month's Ask the Experts session, take the opportunity to discuss analytics, data administration and Zoho Desk mobile apps. Here are some questions to get started:

1. How do you create reports based on agents or tickets, or customer satisfaction?
   
2. How can reports impact growth, enhance customer satisfaction, and strengthen your organization’s decision-making?
   
3. How do you create custom reports based on your requirements?
   
4. How do you back up your Zoho Desk data or your knowledge base articles?
   
5. How can you import contacts or other data into Zoho Desk?
   
6. What's the best way to get a quick view of your metrics when you are on tour?
   
7. How do you respond to tickets using Zia on your Zoho Desk mobile app?
   

How to participate

This is a text-based discussion: Write out your questions or describe your use cases in the comments. 

Sign in to the help center to drop your questions in the comments.

Our panelists will respond to your questions during the 8-hour live session.

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We encourage you to share your use cases, challenges, or feature requests. This is your chance to speak directly with our experts, gain insights, and discuss solutions that meet your organization’s needs.    

Analytics, data administration, and mobile experience with Zoho Desk

Drop your questions in the comments. No registration required.

Connect from anywhere
Thursday October 30, 2025	8:30 AM – 4:30 PM GMT
	2:00 PM – 10:00 PM IST
	10:30 AM – 6:30 PM CEST
	2:30 PM – 8:30 PM GST
	6:30 PM – 2:30 AM AEST
	1:30 AM – 9:30 AM PST

Follow this post to stay notified as the discussions continue. We look forward to another engaging and insightful session, just like our previous Ask the Expert sessions.

See you at the session,

Lydia | Zoho Desk

• Topic Participants

• Lydia | Zoho Desk

  

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