Scenario:
- Form with an email field, Validation: "No Duplicates" (because I want to ensure 1 entry per email).
- Embedded form into website (JS option).
- Enabled email based OTP.
- 1st test (via my website) - entered my email address - sent OTP - entered pin, form appeared - excellent!
- Refreshed page, OTP request again.
- 2nd test (via my website) - entered my email address - received error: "No duplicate values allowed for this field"
I understand the instructions note, "The selected field's validation properties will be applied on the OTP Verification page as well" but surely, a duplicate email address for OTP purposes doesn't apply until at least the form was completed / submitted, not an OTP request alone (this is why I think of this a bug rather than by design).
In my opinion the "No Duplicates" should not apply to OTP or at the very least, I would want the option for OTP to bypass the "No Duplicates" option because sometimes a user may want to see the form to read the instructions on the form, but not submit a new response.
I know I could possibly (haven't tried) create an additional email field for OTP purposes, hide it, however from a user perspective it's not the best experience - they shouldn't need to key in their email address again if they've done it for OTP purposes.
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