Serving your needs with Bigin toppings

Serving your needs with Bigin toppings

Hey Biginners!

We're excited to kick off our Developer Community series on building toppings for Bigin, and our goal is to provide an accessible, beginner-friendly, and relevant path for every developer.

Imagine creating tiny pieces of software that unlock enhanced functionalities and seamlessly integrate Bigin with other applications. Those pieces of software are Bigin's "toppings."

Let's dive in!

What are toppings?

Toppings are add-ons that help you to integrate Bigin with other third-party applications or extend existing functionalities, eliminating the need for Bigin users to switch between multiple service-providing applications. With Bigin's Developer Center, developers can build toppings and bundle them into all the features necessary to manage the businesses they serve. Users can install them in their Bigin accounts to enhance their user experiences with custom features and integrations.

How are toppings useful?

Imagine using Bigin and managing your business via different pipelines that cater to different business departments, like sales and support. On a daily basis, the customer support team may receive multiple emails related to these different departments; manually checking each email and saving them as records in the appropriate pipelines would be a time-consuming process and might lead to errors. Bigin's Email-In topping serves to address this functional inefficiency. By creating unique email aliases for different departments, Email-In ensures that any emails sent to these aliases are automatically converted into records in the related Bigin pipeline, eliminating manual intervention, saving time, and reducing the risk of errors. Teams can focus on responding to customers quickly rather than spending hours sorting and categorizing emails.

Or consider another scenario: A business is juggling multiple client meetings, managing several projects, and finding it difficult to track contracts and renewal dates. Without a system in place to manage these contracts, they run the risk of missing renewals, disrupting client relationships, and losing revenue. What they'd need is a topping that helps them organize their contracts in Bigin, set automated reminders for renewals or expirations, and seize every opportunity. Then, the team can focus more on nurturing customer relationships instead of worrying about missing crucial deadlines.

These scenarios highlight the important role toppings can play in business processes.

Now, let's explore where you can build toppings and the features available there.

Bigin Developer Center

To develop a topping for Bigin, make sure you have access to the Bigin Developer Center. You also need to have a clear picture of the functionalities and features you want to include in your topping.

The Bigin Developer Center is a cloud platform that provides developers with ready-to-use tools to create and publish toppings. In the Developer Center, each developer has a designated developer workspace where they can create and manage toppings. From the workspace screen, you can create a topping and enter the Bigin Developer Console, which serves as the space wherein you'll build, test, and publish your toppings, and offers various components to create, customize, and automate them. Read more about the platform's functionalities here.



Once you've developed a topping, the next step is to decide how you want to distribute it. For that, let's look into the types of toppings available.

Types of toppings you can build

Toppings can be either public or private, depending on the distribution method you choose, which in turn defines its visibility to users.

Public toppings

Public toppings are accessible to all users and listed in the Bigin Marketplace, an online store where users can find and install toppings. Users can also search for specific toppings or filter them from the available list.

This enables topping developers to generate revenue based on the number of times their toppings are installed. Based on user ratings and reviews, developers can periodically improve and enhance their toppings. The Bigin Marketplace team has provided guidelines for creating public toppings. Once a developer submits the topping, the Marketplace team will review and approve it, provided that it complies with the established approval policies.

Private toppings

You can create or use private toppings for specific users or organizations. The Developer Console generates a hashed URL that allows access to these toppings and enables you to control how your toppings are distributed.

Private toppings don't require approval from the Bigin Marketplace team and receive validation automatically. Once published, these toppings are immediately available for use. You can publish toppings privately if you want to provide an organization or client with customized features.

How to build a topping

Let's dive into the step-by-step process of creating a topping.

Accessing the Bigin Developer Center

1. Log in to or sign up for Bigin's Developer Center.

Note: The Bigin Developer Center is currently available in the US Data Center (DC). If your existing Bigin account is in another DC, you can still develop toppings by creating a free account in the US DC. To create a developer account, please contact our support team, and they'll assist you in setting it up.

2. After logging in successfully, access the Bigin Developer Center and enter a name for your workspace.




3. Click the Create Workspace button to set it up.

4. Once you create your workspace, you'll land on the Developer Center screen, where you can build your toppings.

Creating a topping

1. On the Developer Workspace screen, find and click the Create Topping button in the top-right corner.

2. Provide details for your new topping.




Enter the desired name for your topping in the Name field. The Unique Namespace is automatically created using the name you provide. Remember, you cannot change the namespace after you create the topping.

  1. Provide a brief overview of what your topping does in the Description field.
  2. Select the Terms and Conditions checkbox and click Save.

Now that your new topping has been created, it's ready to be customized. In the next post, we'll dive into the components and features available in the Bigin Developer Console to build your topping.

Stay tuned for more!

Next >>

    • Recent Topics

    • Android app sync problem - multiple devices have same problem

      Hello, I am having a problem with synchronization in the Android app. When I create a drawing, the data does not sync correctly—only a blank note is created without the drawing. I tested this on multiple devices, including phones and tablets, and the

    • Marketing Tip #1: Optimize item titles for SEO

      Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly

    • Territory Assignment Issues (Lead to Account + Contact)

      1. Lead → Account & Contact Territory Assignment on Conversion A Lead is automatically assigned one or more territories using a workflow and Lead Assignment Rules. This works as expected, and we are able to assign multiple territories to a Lead automatically.

    • Marketer's Space: Proven tips to improve open rates – Part II

      Hello Marketers! Welcome back to another post in Marketer's Space! We're continuing from where we left off a fortnight ago. We ended the previous post discussing the subject line, and we'll continue from there. Let's dive right in. Pre-header Pre-header

    • SQL Table slowed to a crawl

      Hi all - I seem to have noticed an update. Now whenever I am typing in the script field for the SQL tables there is a huge delay and it is all very slow. This has never been the case for me in over 5 years of using Analytics - I really hope it's fixed

    • Deluge Events/search API works in user environment but not in sandbox – why?

      I am creating an Extension for Zoho CRM using Zoho Sigma Platform I’m using the following Deluge code to search Events in Zoho CRM based on Start_DateTime: criteria = "(Start_DateTime:greater_than:2025-12-20T00:00:00+00:00)"; url = "crm/v8/Events/search?criteria="

    • Ensure Consistent Service Delivery with Comprehensive Job Sheets

      We are elated to announce that one of the most requested features is now live: Job Sheets. They are customizable, reusable forms that serve as a checklist for the services that technicians need to carry out and as a tool for data collection. While on

    • What are Zoho Meeting capabilities included in Zoho Workplace Standard?

      I am evaluating using Zoho Meeting for my organization, but it is not clear what Zoho Meeting capabilities are already included in Zoho Workplace Standard. - Are meeting recordings included in Workplace Standard? - Can we invite external meeting participants

    • How can I get the participant list of a reoccurring meeting afterwards?

      I'm trying to use the Meeting Participant Report from the API docs but when I call it on a reoccurring meeting it returns that there are no participants because it thinks I'm talking about the meeting in the future. Is there a way to use webhooks or some

    • Function #50: Send Mass emails to your customers

      Hello everyone, and welcome back to our series! We have reached a milestone of 50 Functions, which means that we have automated 50 different tasks in Zoho Books. Every Friday, we have shared a nifty function aimed at either automating a task or streamlining

    • Full Hebrew Language Support for Client-Side Zoho Assist Interface

      Dear Zoho Assist Team, We would like to request an enhancement to Zoho Assist's client-side interface to support full Hebrew language customization, including all popups, notifications, and session-related messages. Current Limitation The Join page allows

    • Add Hebrew & RTL Support to Feedback Widget

      Hello Zoho Desk Team, How are you? We are using Zoho Desk and would like to utilize the Feedback Widget. While Zoho Desk itself supports Hebrew and RTL, the Feedback Widget unfortunately does not. We kindly request that Hebrew and full RTL support be

    • Merge Tickets Directly from Contact Page in Zoho Desk

      Dear Zoho Desk Support Team, We are writing to request a new feature that would allow users to easily merge tickets directly from the contact page in Zoho Desk. Currently, the only option to merge tickets is from the Tickets list view page, which can

    • Different languages for users

      Hello, Do you plan to enable individual users to select their languages for interface? Currently language can be changed for everyone - it looks like a settings for a whole portal, which is not good when you are working internationally. Best regards,

    • Kaizen #222 - Client Script Support for Notes Related List

      Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how

    • 2025年 Zoho コミュニティ 活動の振り返り 🎉

      ユーザーの皆さん、こんにちは！コミュニティチームの中野です。 2025年も多くの学びと出会いがあったZoho コミュニティ。 本記事では今年の活動を振り返りながら、フォーラムの投稿・参加者の皆さん・イベントのハイライトをご紹介していきます。 目次 フォーラム：注目の投稿 フォーラム：多くの貢献をしてくださった方々 ユーザー交流会振り返り ワークアウト振り返り その他のトピックス 1. フォーラム：注目の投稿 本フォーラムでは様々な議論と知識の共有が行われました。 ユーザーの皆さんが日々の業務で直面する課題を投稿し、経験豊富なユーザーさん達が実践的な解決策を提供してくださいました。

    • Customer Management: #3 Giving Customers Control & Privilege

      Rio, the founder of RenoTech Solutions, a fast-growing digital service company, found itself juggling a dozen different services for its clients. They handled one-time setup fees, recurring monthly invoices, and custom milestone-based billing for projects.

    • Can I use a Standalone CRM Function as the Callback URL For Async Export Data API?

      I am creating an export job using this API https://www.zoho.com/analytics/api/v2/bulk-api/export-data-async/create-export/view-id.html There is a "callbackUrl" key in the CONFIG object. I tried copying the URL for a standalone function in CRM which can

    • Add RTL (Right-to-Left) Text Direction Support Across All Zoho Learn Editing Interfaces

      Hi Zoho Learn Team, Hope you're doing well. We would like to request an important enhancement to Zoho Learn regarding support for right-to-left (RTL) languages such as Hebrew and Arabic. 🔹 Current Issue While the Knowledge Base Article editor provides

    • Add Hebrew Support for Meeting Transcripts Provided by ZIA in Zoho Cliq

      Hi Zoho Cliq Team, Hope you're doing well. We would like to request the addition of Hebrew language support for the Meeting Transcript and Summary feature in Zoho Cliq. Currently the transcript and summary feature is available for recorded meetings and

    • Remote Control Functionality During Screen Sharing in Zoho Cliq

      Hello Zoho Cliq Team, We would like to request the addition of remote control functionality during screen sharing sessions in Zoho Cliq. Currently, while screen sharing in Cliq is very useful, it lacks the ability for another participant to take control

    • Centralized Organization Information Management in Zoho One

      Dear Zoho One Support, I'm writing to propose a feature that would significantly improve the user experience and streamline data management within Zoho One. Current Challenge: Currently, managing organization information across various Zoho One apps requires

    • Enhance Zoho One Conditional Assignment to Fully Reassign App Settings When Changing Departments

      Hi Zoho Team, We’d like to submit a feature request regarding the current behavior of Zoho One’s conditional assignment logic when moving a user between departments. 🔧 Current Limitation As it stands, Zoho One’s conditional assignment does not remove

    • Ability to Filter Alias Mailboxes in Zoho Recruit

      Dear Zoho Recruit Team, I hope you are doing well. We would like to request a feature enhancement regarding the handling of alias mailboxes in Zoho Recruit. Currently, when we connect an alias mailbox (e.g., jobs@domain.com) from our Zoho One account

    • Automatic Department and Employee Sync Between Zoho One and Zoho People

      Dear Zoho Support, I'm writing to propose a valuable feature request that would streamline data management and improve user experience within the Zoho ecosystem: automatic synchronization between departments and employees in Zoho One and Zoho People.

    • Prefered Bin Missing in android APP

      Andoroid app dosent show preferred bin in the picklist. The workaround support reccomend is to use the computre to create the picklist. it shuld be information to be shown aas basic for the pciker.

    • Open Sans Font in Zoho Books is not Open Sans.

      Font choice in customising PDF Templates is very limited, we cannot upload custom fonts, and to make things worse, the font names are not accurate. I selected Open Sans, and thought the system was bugging, but no, Open Sans is not Open Sans. The real

    • Function #1: Convert an accepted Estimate to Sales Order automatically in Zoho Books

      As you’re aware, Zoho Books provides a default option to have the estimates automatically converted to invoices once your customer accepts them. Many of you wanted a similar option for sales orders, so here’s a workflow that converts accepted estimates

    • Reusable Jira Connection for Multiple Zoho Projects Imports

      Hello Zoho Projects Team, We would like to raise a concern and submit a feature request regarding the Jira → Zoho Projects migration process, specifically around how Jira connections are handled. Current Behavior: When setting up a Jira connection for

    • Zoho invoice doesn't support Arabic language

      I added a clause in the terms & conditions section in Arabic but it doesn't appear when I sent or print it.

    • Recurring Invoice Placeholder Not Updating Billing Period

      Hi, I’m using Zoho Invoice Free and want the billing period to update automatically in recurring invoices. In Item Description I tried: Billing Period: %(m-6)% %(y)% to %(m-1)% %(y)% but even if the invoice date is in 2026, it still shows the period based

    • Related list Mobile Device

      Hello, We use an the Zoho creator application to make reports linked to Accounts. On the computer: it's easy to go the Account and see all the created reports in the related list below On iPad/Phone ZOHO CRM APP: we cannot see the reports on those accounts

    • Can't update the company address in zoho invoice

      Dear Sir/Madam, I want to update the company address in Zoho Invoice but failed. It popped out a sentence "Invalid value passed for Website". Please advice how to solve this problem. Thank you.

    • Is there a plan to allow for the hierarchical organization of Customers / Companies in Zoho Billing?

      We have a few customers who have organizational structures that we haven't quite found a way to deal with in Zoho Billing. In CRM, these sub-companies (or subsidiaries or whatever you want to call them) all have another CRM account as the parent account.

    • 【Zoho CRM】作業リスト機能リリースのお知らせ

      ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、作業リスト機能リリースのお知らせ情報をご紹介します。 目次 作業リスト機能　概要 機能①　自分の未完了の活動 機能②　処理待ち 機能③　自分の作業リスト 作業リスト機能　概要 営業チームでは、CRM内に業務やデータが分散しているため、管理が煩雑になりがちです。この断片化は、機会の見逃しや生産性の低下につながります。 作業リスト機能は、タブを横断する業務項目をひとつのカスタマイズ可能なダッシュボードに集約し、業務を効率的に管理できるようにします。

    • SalesIQとPageSenseの利用について

      初めての投稿で場違いだったらすいません。 弊社ではSalesIQを運用しているのですが、追加でPageSenseの導入もしたいと現場からの声があります。 両サービスともクッキー同意バナーが必要なサービスなのですが 弊社では同意無しに情報はとりませんという方針なので 2つ入れると2つバナーを出す必要がでてきます・・・ 両サービスを運用されてる方があれば運用状況とか教えてほしいです。 PageSenseについては詳細まで機能を理解してないなかでの質問です。

    • Parent-Child Tickets using API or Deluge

      Hi Everyone, We are looking at the parent-child ticketing features in Zoho Desk. We want to be able to create a parent ticket at customer level and nest child tickets underneath. The issue we are facing is to be able to automate this. I'm checking the

    • Closing connected ticket after closing WA conversation

      Hi, At the moment, once someone sends a message to our WA number, a corresponding ticket is automatically created. After the question is answered, our support department closes the chat/conversation. However, after that, the connected ticket is still

    • Note sync turn off

      Hi, Is it possible to turn off notes sync between task notes and the parent module? (Account/Deal)

    • Basic Plan Active but Survey Creation Still Limited to 3 Surveys

      I have an active Basic (Monthly) subscription (valid period: Dec 24, 2025 – Jan 24, 2026), but the system still limits survey creation to only 3 surveys, which matches Free plan behavior. The subscription appears active in Portal Information, however

    • Next Page