Engineering Change Order Process using Tickets?

• Topic Participants

• ben.hogervorst

  

• Aarti | Zoho Desk

  

• Keentelengineering

  

• Shivani | Zoho Desk

  

• Sticky Posts

• Using Agent Email Address as From Address

  Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage.  Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions about

• Edit and Delete options in Comments

  A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important

• Webinar 2: Supercharged customer support for growing business

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• Customize Colors of your Customer Self Service Portal

  You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green

• 2024 Email Authentication Standards: Elevating Security with Google and Yahoo

  In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email

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• ZOHO Desk blocking emails from creating tickets

  Hi We have been noticing some issues since last week ZOHO Desk is not creating a ticket which is still in our affiliate mail box.

• ZOHO Desk blocking emails from creating tickets

  Hi We have been noticing some issues since last week ZOHO Desk is not creating a ticket which is still in our affiliate mail box.

• Workerly/Zoho One Pricing

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• Multi Level Hierarchical Query

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• Rich Text For Notes in Zoho CRM

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• Automatically Hide Unauthorized Sections from Agent Interface in Zoho Desk

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• Is there a way to prevent a user from removing a payment method on a live, recurring subscription?

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• Multi file upload

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• Try CRM for everyone button in the way of workflow

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• 🚀 WorkDrive 5.0: Evolving from a file sharing app to an intelligent content management platform: Phase 2

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• Sudden Layout Issue After Last CSS Update for ZML (Temporary Fix Inside)

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• Search Bar Improvement for Zoho Commerce

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• Tabular View Report | Scale To Fit Screen

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• is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

  so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign

• Why Server error in creatiing Landing Pages

  Hi Zoho Team, pls see my screenshot and tell me, what's wrong. Thx

• Formula Fields inside of Blueprint Transitions

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• How to create a directory report from one-to-many relationship

  Hi all, Newbie here. I'm converting an Access DB to Creator. I've learned Forms are tables and Reports are used to edit table rows, not Forms. I've got the data loaded and can maintain it with the Reports already done. I've done filtering and sorting,

• Tip 31: How to make a field in a Zoho Creator form mandatory based on criteria

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• Assistance Required: Report Export to Excel and WorkDrive Upload via Deluge

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• Avoiding Inventory Duplication When Creating Bills for Previously Added Stock

  I had created several items in Zoho Books and manually added their initial stock at the time of item creation. However, I did not record the purchase cost against those items during that process. Now, I would like to create Purchase Orders and convert

• Bulk update account type when adding a bill

  Hi I've only been using Zoho Books for a short while but I'm impressed so far, keep up the great work. One minor issue I'm coming up against is when creating a new bill from a scanned document (supplier invoice). In some cases, the supplier invoice could

• How to start fresh after many years of using Zoho Books without deleting everything and creating a new organisation?

  Hi, I have used Books since 2016, but never reconciled with my bank account. I was thinking of trying to go back and fix that, but I don't just don't have the time it would take. Instead, I'd like back up my old records and start anew. What is the best

• How do I modify the the incoming/current call popup? I can modify other call pages but not that one.

  I want to modify the incoming and active call popup on the crm to include customer relevant information, such as purchase history or length of relationship. Under modules and fields, I don't seem to see active call as a choice to modify, only the main

• Interactions Tab in Zoho CRM: A 360° Omnichannel View of Every Customer Touchpoint

  Hello Everyone, Hope you are well! We are here today with yet another announcement in our series for the revamped Zoho CRM. Today, we introduce Interactions Tab a new way to view all customer interactions from one place inside your CRM account. Customers

• Canvas: Add Sections to Detail View

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• Automation#32:Auto Add New Portal Users to the Help Center User Groups

  Hello Everyone, Introducing a custom function that automates the process of adding new portal users to Help Center user groups, making user management effortless! By default, Zoho Desk allows you to assign new portal users to groups manually. But with

• View Linked Subscription on Invoice list

  When looking at the list of invoices in billing is it possible to see the subscription that an invoice is for. This would allow you to see if it's a subscription a customer is behind on, or they simply haven't paid a one time invoice.

• Cannot delete old accounts

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• Is it possible to Bulk Update 'Product Name' in Zoho Desk?

  Is it possible to Bulk Update 'Product Name' in Zoho Desk? I cannot see that option now. Kindly help how we can do it.

• Feature Suggestion: Dynamic Browser Tab Icon for Check-in/Check-out Status

  Hello Zoho People Team, I am a regular user of Zoho People, and I believe I have a simple but powerful feature suggestion that would significantly improve the user experience for everyone. The Problem: Our team, and likely many others, sometimes forgets

• Offline mode on Android TV app?

  Hello! Is there a way to use Zoho Show offline in the Android TV app? I have an Android TV based projector, and I travel with it, and don't want to have to rely on a steady internet connection when giving a presentation.

• Choice-based Field Rules on Global Lists

  Hi, The new Choice-based Field Rules should also be able to work with Global Lists not just local lists. Thanks Dan

• Tip #36- How to use Survey in Zoho Assist to capture valuable feedback from remote sessions- 'Insider Insights'

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