What's new on Zoho Marketplace for December 2020

Zoho Marketplace houses 1000+ extensions to help improve and enhance the functionality of your Zoho products. Here's a list of the extensions released in December 2020.

	Duocom for Zoho Integrate Duocom with your Zoho product and access all your telephony functions within Zoho. Receive, make, and record phone calls without leaving Zoho. Learn more
	Xtend for Zoho CRM Automate inbound and outbound calls and manage peak call center loads through efficient call handling, Interactive Voice Response System (IVRS), Automatic Call Distribution (ACD), Campaign Management, Voice Recording, Conferencing, and much more. Learn more
	99acres Extension for Zoho CRM Pull all customer inquiries from 99acres and push them to Zoho CRM so you can view them without switching between screens. Categorize 99acres leads based on projects and lead source and distribute those leads among CRM users with ease. Learn more
	Whatsapp and Instagram integration by Wazzup for Zoho CRM Interact with clients using a means of communication that is convenient for them, right from Zoho CRM. Use the Wazzup extension to integrate WhatsApp and Instagram with Zoho CRM and send/receive texts, photos, documents, and emojis from Zoho CRM. Learn more
	Pipedream Extension for Zoho CRM Build workflows that connect Zoho CRM with thousands of other apps and streamline your business processes. Add steps to run the Node.js code (using virtually any npm package) and perform pre-built actions. Learn more
	Labs64 NetLicensing Extension for Zoho CRM Integrate your customers' entitlements in NetLicensing with Zoho CRM. The extension will automatically add a new "Customer Number" field to the Accounts module, which will be used to retrieve all available licenses for a particular vendor. Learn more
	Global Address Finder for Zoho CRM Collect, validate, and automatically enter exact street addresses in your Zoho CRM from a database of over 249 countries around the world using Global Address Finder. Learn more
	OSync for ZohoCRM - Salesloft Integration Extend and improve your sales process for a better buying experience and better sales engagement by syncing data between your SalesLoft and Zoho CRM accounts. Learn more
	Auto Gender and Salutation Detection for Zoho CRM Reduce the amount of effort put into contact maintenance and improve your data quality. Automatically determine the gender and form salutation based on the first name and country of origin. Learn more
	Arrivy Extension for Zoho CRM  Enable your sales teams to cooperate smoothly with their operations and dispatch team on Arrivy and seamlessly hand off tasks while providing an engaging customer experience. Learn more
	G-Connector for Zoho CRM  Pull your Zoho CRM data into Google Sheets so you can edit it and then push it back to CRM. Schedule automatic data syncs with Zoho CRM, create data snapshots, and monitor your Zoho CRM data. Do more, faster. Learn more
	DHL Extension For Zoho CRM Integrate Zoho CRM with the DHL extension to easily track your DHL shipments using DHL tracking numbers in Zoho CRM. Get the shipping rate for different delivery options without having to swap between applications. Learn more
	Accurate Investigation Services For Zoho Recruit Activate the Accurate Investigation Services background and pre-employment screening integration on Zoho Recruit and allow recruiters to order background checks, credential verifications, drug and health screenings, motor vehicle and Form I-9 or E-Verify reports from Zoho Recruit. Learn more
	SkillSurvey Reference Extension for Zoho Recruit Enable users to submit candidates for a SkillSurvey Reference check and access a finalized report right from Zoho Recruit. Save time and allow recruiters to track the candidate process and easily access the final report for future use in Zoho Recruit. Learn more
	ServiceNow For Zoho Cliq Manage workflows and reduce the complexity of your work. Raise and resolve incidents instantly and stay updated with their progress on Zoho Cliq using the ServiceNow extension. Learn more
	Twilio SMS and WhatsApp Integration for Zoho Cliq Integrate Twilio SMS and WhatsApp with Zoho Cliq and get all your messages delivered right to Cliq. This extension supports both incoming and outgoing messages with attachments. Use the "/twilio" command to send your messages from Cliq through Twilio. Learn more
	MYOB for Zoho Desk Powered by Zoho Flow Send branded invoices, track expenses, and enable recurring invoices to manage subscriptions. Create tickets for MYOB customers and share invoices and estimate information without leaving Zoho Desk. Learn more
	Burst SMS for Zoho Desk Send outbound messages and receive inbound messages as tickets in Zoho Desk. Integrate BurstSMS with Zoho Desk to access your BurstSMS account from within Zoho Desk. Learn more
	Zoho CRM for Zoho Desk Give your sales and support teams a holistic view of your customers by maintaining a single customer and product database that is always in sync. Cross-sell effectively, send timely responses, and retain unhappy customers. Learn more
	Bigin for Zoho Desk Keep track of all customer ticket information from within your Bigin account. Enable your salespeople to access the support data associated with all of their customer records so they can make contextual and better-informed sales calls. Learn more
	APPSeCONNECT Integration for Zoho Commerce with Dynamics 365 Business Central Automatically sync the information and address details for online registered customers from Zoho Commerce to Microsoft Dynamics 365 Business Central. Sync Orders from Zoho Commerce to the Sales Order section of Microsoft Dynamics 365 Business Central. Learn more
	APPSeCONNECT Integration for Zoho Commerce with SAP Business One Integrate Zoho Commerce with the SAP Business One Back Office ERP system to streamline your order processing. Ensure a secure, bi-directional, and fully automated exchange of critical business data such as customers, items, stock, sales orders, and more. Learn more
	DATEV Export for Zoho Books Avoid redoing the same work by automatically importing all accounting-related data invoices, credit notes, bills, vendor credits, expenses, any bank or cash transactions from Zoho Books into DATEV. Learn more
	Jira for Zoho Projects powered by Zoho Flow  Access crucial information from Jira without leaving Zoho Projects and create projects for clients who are JIRA users from Zoho Projects. Sync any change in projects, issues, comments, and issue statuses made in JIRA with Zoho Projects in real-time. Learn more
	Zoho Sprints for Zoho Show  Insert Zoho Sprints cards with the details of your projects directly into your slides on Show. Visualize project progress using smart elements, charts, and tables and create engaging presentations for your project stakeholders without switching tabs. Learn more

Work smarter by adding new capabilities to Zoho with business solutions from Zoho Marketplace. Explore Zoho Marketplace

Here's an archive of all the releases from previous months, in case you've missed any: New on Zoho Marketplace

• Topic Participants

• Reena Makwana

• Sticky Posts

• What's new on Zoho Marketplace

  You can now find newly published "What's new on Zoho Marketplace" articles on Zoho Marketplace's Knowledge Base. Work smarter by adding new capabilities to your Zoho apps with business solutions from Zoho Marketplace. Explore Zoho Marketplace

• Recent Topics

• Ticket Views: filter criteria -> dynamic date values in relation to the current date

  Hello all, It would be very helpful if you could build custom views in such a way that you do not have to adjust the criteria daily or at whatever interval in order to change the fixed date value as needed. For example, I would like to create a view that,

• Captchas: No support for Google reCAPTCHA or similar

  Hi all, The current captcha integrated into Creator is very basic, and often near-impossible to read. I'm building an app for a charity which includes a couple of public-facing forms, and this is a real issue for people with dyslexia and related conditions - it's effectively excluding them if you want any form of spam protection at all on your published forms (and that being said, the current captcha doesn't even seem very effective - bots can often read it more easily than humans). I've raised this

• Maintain consistency in ticket responses with shared snippets

  Hello everyone! We are excited to announce that our highly anticipated snippet sharing feature is now available to all users. As you know, snippets are pre-defined message templates, or canned messages, that help agents respond to tickets with efficiency.

• Tickets - Zoho Desk

  Hi Team, My Clients need to see their tickets created and the status of the ticket in the Zoho Support Desk itself. How can I do this? My Client doesn't have a Zoho Account. They need to access the ticket by the provided link without signing in.

• Automatically assign Contacts to Account owners

  Hi, I have a finite number of accounts set up in the CRM, and each new contact that comes in is automatically assigned to an Account according to a rule I set up. I want the Contact owner in the Contacts module to be assigned to the relevant Account owner.

• Making Copies/Duplicates of Zoho Forms (Shared)

  Question to the community: is there a way to take a 'shared form' , make a duplicate copy and save under My Forms, so that i can use that which was already created as a template to make updates to and use as a test form and be able to have full access,

• Using IMAP configuration for shared email inboxes

  Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure

• Can you help us creating a customised form with payment link?

  I would like to create a customised Transport form where the user will be asked to make payment basis the drop/ pick up they select.

• Deleting or disabeling predefined ticket list views

  Is it possible to delete or disable predefined views or is this still not possible? For instance, we are not using the chat function and therefore have no use for the "Missed Chats" view. Thanks!

• How to restore deleted Field

  I edited a field in zoho form and by accident I deleted a field (email address). The form is ongoing to be filled by respondent. Then, when I checked to the all entries and report, the email address is gone. I checked in audit log, there is a record that

• Unable to load your extension. Please check your plugin-manifest or Resources.json.

  Hi Team, I am using the config module with multiple fields of different types, such as checkboxes and picklists. However, I am encountering the following issues: Error Message: When loading the extension, I get the error: "Unable to load your extension.

• Remove or hide default views

  I'm looking to only have the views pertinent to my organization.  Is there a way to show only my custom views (or separate them to a different area or something)? If not, this should be a feature as switching from Zendesk we had this option...

• No Sales Returns on SO's with Dropped Shipped items + Inventory Items

  We have encountered an issue in Zoho related to sales orders that include both dropshipped items and inventory items. Specifically, it is currently not possible to create sales returns for the company’s own inventory items from these sales orders. This

• Layout Rules / Quick create

  Hello, is there a way to create a layout rule for quick create option? Regards, Katarzyna

• Issue with Create Note Button and Popup Form in Leads Module

  Hello Zoho Community, I am trying to implement a "Create Note" button in the Leads module with the following functionality: 1. When the button is clicked, a form should pop up with fields to add notes. 2. After filling out the form and clicking Send,

• Finding draft ticket replies

  Is there a way to see all tickets which have draft replies?

• Guidance on Making Zoho Desk Connections Available for All Data Centers

  Hi Team, I’m currently developing an application using Zoho Desk connections to manage OAuth for my third-party products. Could you please advise on the steps required to make it available across all data centers? Looking forward to your thoughts on

• Caso de Uso | Menos trámites, más salud: Clínicum optimiza sus recursos con Zoho One

  "La automatización del proceso de solicitud de bajas y su trazabilidad a través de Zoho nos ha supuesto una mejora en el ROI." - Carol Rodríguez, Responsable de Experiencia del Cliente interno y externo en Clínicum ¡Hola a todos! Estamos emocionados de

• Is it possible to disable Chat Waiting Time, or to make it indefinite?

  We have used many online chat services over the years. However, Zoho's SalesIQ appears to be the only one we've tried that has a mandatory time limit where we must respond to new customer queries. We are a small business so we have no dedicated staff to monitor incoming chats, which makes this requirement very undesirable. (There have been no complaints from our clients when we're slower to follow up.) Is there an option I'm missing to turn Chat Waiting Time off, or to allow an infinite wait time?

• Double opt-in notifications and customizable confirmation messages for your webforms

  Dear CRM Community, We are excited to announce a major upgrade to our Webforms feature. You can now customize the confirmation message shown to your users who double opt-in from your webform and also customize your confirmation emails when they submit

• Bulk create tasks - Zoho Projects API

  Hi Zoho/Community, I am trying to create multiple tasks in a single API call, is there a way we can combine multiple request bodies into one single payload? The issue I am facing is the rate limiting on the API, I wanted to create certain amount of tasks

• Task Due dates and Reminder Date & Time

  I like to have a reminder on many tasks in Zoho Recruit. I find the process cumbersome in that each task requires the following: 1. click and select due date 2. Click the reminder box 3. Click on (Reminder) Start Date 4. Click on (Reminder )Time If one

• Unable to Access Admin Console and Email Sending Issues

  Hello Zoho Support Team and Community, I hope this post finds you well. I am currently facing two significant issues with Zoho services: Admin Console Access Issue: Every time I try to access the Zoho Admin Console, it gets stuck on the loading screen

• Tracking new lead response time

  Hi, I have a team of Sales Development Reps, who have a KPI of responding to a lead within 20 mins or less once it hits the system.  I seem to recall that Zoho CRM had the capability to track this in a previous version, but don't see it anywhere.   It's

• Getting The Following Error.. 550 5.4.6 Unusual sending activity detected

  I just launched a marketing campaign and I got this error. Everything was working fine previously. This is a big launch so need to fix it asap. Can anyone help?

• mail

  Frequent sending of this email, what does this mean? How to solve it

• Printing on 80mm bluetooth Pos Printer

  Hello. I am trying to print receipts and invoices using my 80mm bluetooth connectivity Pos printer. I have configured the Templates to Retail so that it matches the paper width of the Pos printer. However, when I click Print in zoho, first it opens the

• Trying to integrate gmail but google keeps blocking Zoho access for integration??

  hi i am trying to integrate a gmail account so can track/access business emails this way. I have followed the instructions but after selecting my email account it gets re-routed to this message (screengrab below) Can anyone advise a way around this or

• Which attribute in Zoho books invoice api represent branch attached to the invoice?

  Hi Zoho Team, We have done the integration with Zoho Books API. While fetching data from Invoice API we want to get branch value attached to the invoice. We could not figure out which field in "Get an Invoice" api represents branch value attribute. Thanks

• How to Billed from two different GST Numbers

  How to Billed from two different GST Numbers. Suppose ABC & Co had GST registration in Delhi and Haryana and Zoho account is created with Delhi GST Registration number. Now i also want to issue invoice from Haryana GST Registration number. How can i proceed ?

• How to hide Predefined views

  Hi, I would like to know how to hide: Predefined views and Recent views or some records from this list. If I'm using it form iPad I have to scroll to see User created views. Or maybe it's possibility to move User created views on the top. All the best,

• Is it possible to trigger the review process when a record is edited?

  Hello, I need to trigger a review process whenever a field is updated to a specific value. This field is empty when the record is created and is only filled later. I know the approval process exists, but that's not what I'm looking for in this case. What

• How to Customize Task Creation to Send a Custom Alert Using JavaScript in Zoho CRM?

  Hello Zoho CRM Community, I’m looking to customize Zoho CRM to send a custom alert whenever a task is created. I understand that Zoho CRM supports client scripts using JavaScript, and I would like to leverage this feature to implement the alert functionality.

• Deleting Views

  How do you delete views? Please syd

• Fixed Assets

  Where would I manage my fixed assets

• Create a purchase order in vendor's currency

  I am having a problem working this out and would appreciate some suggestions. We have Books and Inventory working in tandem. We are in Australia, our product is sold in Australia in $A and obviously all our invoices, accounts and reports need to be in

• Report on Assets

  Hi,  Is it possible to report purchased assets on a specific year? The Balance Sheet shows everything up to the current date, and the expense reports will not show purchased assets because they are assets not expenses. If it is not possible, then is it possible to setup an API connection with Books to extract data from to another Reporting application?

• Purchase of Fixed Assets

  How can I record the purchase of assets using zoho books? For example, I purchased 4 laptop for 100000 $ each and paid it through my bank account. How can I record this transaction and maintain track of how much of the assets I bought?

• Where is the Fixed Asset Register?

  I am a Zoho One user for 18 months, using invoicing and CRM and now ready to migrate my books to Zoho Books. Where do I keep the fixed asset register for the equipment that I use in my business? I have a service based business with a lot of gear and business

• Fixed assets recording

  Hello there, I recorded a bill for a vendor contain (Computer) so the PC is a fixed assets, do I need to do a manual journal to include this PC under the fixed assets category (furniture & equipment)? If yes, please take me through the manual journal

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