Elevating Email Security on Zoho Desk: DKIM Now Mandatory

Elevating Email Security on Zoho Desk: DKIM Now Mandatory

Hello Zoho Desk Users!

It has been a wonderful journey with you on Zoho Desk. As we welcome 2025, we are strengthening our efforts to ensure a secure and seamless experience for you.

To enhance email security, DKIM configuration will be mandatory for all email domains used in the "From Address" configuration by the end of February 2025. This update aligns with the 2024 Email Authentication Standards: Elevating Security with Google and Yahoo initiative.  

Why DKIM?
SPF and DKIM are email authentication protocols to protect your emails operations. SPF verifies the authenticity of emails sent from your domain, while DKIM validates the authorized servers associated with the sending domains. 

Implementing DKIM authentication:
  • Prevents emails from bouncing or being marked as spam
  • Reduces the risk of email spoofing
  • Supports smoother email delivery
  • Enhances trust for both senders and recipients
  • Strengthens organizational Email security

What if DKIM is not set?
If the DKIM configuration is not done for your "From Address" in Zoho Desk, the mails sent from Zoho Desk will bounce.   

Who is this for?
This applies to all email domains used in the "From Address", owned by your business domains within Zoho Desk. 

How to configure DKIM?
Follow the steps in Email domain authentication steps to configure DKIM in website's settings page and in Zoho Desk. 

Alternative Methods to DKIM for Email Authentication
It is not possible to configure DKIM for the From addresses hosted on public domains like Google, Outlook, AOL, etc.  For such cases, we mandate you to configure your own SMTP servers for those From addresses. 

Info
What’s the deadline?
While the original deadline was December 31, 2024, we are pleased to inform you that it has been extended to February 28, 2025. We recommend configuring DKIM records promptly to ensure compliance and enhance security.
Notes
Quick Highlights

We recommend you to Use your own SMTP servers for From addresses in Desk

Case I
: For own domains, From Addresses can be configured using Custom SMTP or Zoho SMTP. 
If you are using Zoho SMTP, DKIM configuration is mandatory
If you use your own SMTP server, DKIM is not mandatory. 
Case II : Public Email Domain (like gmail.com, outlook.com etc)
SMTP server configuration is mandatory for public email domains, as DKIM cannot be set up for domains not owned by the user.
With everything in place, you can elevate your email experience on Zoho Desk. Thank you for your continued trust and partnership!

Warm regards,
The Zoho Desk Team

    Zoho Campaigns Resources


      • Desk Community Learning Series


      • Digest


      • Functions


      • Meetups


      • Kbase


      • Resources


      • Glossary


      • Desk Marketplace


      • MVP Corner


      • Word of the Day


      • Ask the Experts


        • Sticky Posts

        • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

          Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools
        • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

          Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
        • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

          Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
        • Zoho Desk Cheat Sheet For The Year-End

          Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
        • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

          Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions

        Zoho CRM Plus Resources

          Zoho Books Resources


            Zoho Subscriptions Resources

              Zoho Projects Resources


                Zoho Sprints Resources


                  Zoho Orchestly Resources


                    Zoho Creator Resources


                      Zoho WorkDrive Resources



                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ






                              ご検討中の方

                                • Recent Topics

                                • Introducing Bot Filtering for Accurate Email Campaign Analytics

                                  Update : This feature has been revamped. For the most current information and improved functionalities, please visit the updated version here. Dear Marketers, We're excited to announce a new feature designed to enhance the accuracy of your email campaign
                                • Zoho Meeting very bad video quality

                                  Hello, I need 1080p HD on my Zoho Meeting as explained here: Low Resolution/Quality Video (zoho.com) Currently, video quality is lagging with 400mb internet which is not acceptable for my business. My 1080p 60FPS webcam performs well on platforms like
                                • Zoho CRM Calendar View

                                  Hello Zoho team, We need desperately a calendar view next to list, kandan and other views. I think it should be easy to implement as you already have the logic from Projects and also from Kanban View in CRM. In calendar view when we set it up - we choose
                                • Multi Day booking for resources

                                  I have following business-case: Rental for Tablets. Customer should be able to select how many device for how many days he'd like to rent. Same as a car rental for multiple days. Is this possible with Bookings on the current version?
                                • How to merge duplicate products?

                                  merge duplicate products
                                • How can I make time entry mandatory for tickets?

                                  Hi guys,  I just want to make a time entry field mandatory for tickets. How can I do that? At this stage of our usage, it's not mandatory and it could be forgotten to input a time for a ticket.  Thanks in advance 
                                • Set Mandatory Lookup Fields in Ticket Layout

                                  I added a custom module called 'Site' in the desk. I also added a lookup field 'Site' in the ticket layout. Now, I want the 'Site' field to be mandatory in the blueprint transition. How can I do that?
                                • When converting a lead to an account, the custom mandatory fields in the account are not treated by zoho as mandatory

                                  In my Account module I have a number of custom fields that I have set as mandatory. When I enter a new customer as a new account they work, I can't save the record without populating them. However when I convert a lead, my CRM users are able to save the
                                • Zoho Workplace gets yet another security boost: The addition of Zoho Vault

                                  Hello Community, Passwords are often the first line of defense, yet they're also one of the most common weak points. We're thrilled to announce that Zoho Vault is now integrated with Zoho Workplace! Zoho Vault Standard is now included at no extra cost
                                • Announcing new features in Trident for Windows (v.1.20.4.0)

                                  Hello Community, Trident for Windows is here with some new features to elevate your work experience. Let's take a quick look at what's new. Export emails. You can now export emails in the .eml file format as compressed zipped files to create a secure
                                • Best Carding Forum 2025 | Trusted Hacking Forum | Verified Carder Forum | Carder Forums 2025

                                  Best Carding Forum 2024 | Trusted Hacking Forum | Verified Carder Forum Welcome to Legitcarding.net , the #1 Trusted Carder Forum of 2024! Whether you're a seasoned carder or just starting out, our platform offers everything you need to succeed in the
                                • Automatic Email Alerts for Errors in Zoho Creator Logs

                                  Hello, We would like to request a feature enhancement in Zoho Creator regarding error notifications. Currently, Zoho Creator allows users to view logs and errors for each application by navigating to Zoho Creator > Operations > Logs. However, there is
                                • Quickbooks Online Customer Creation Code

                                  Hi! I'm looking for code that will automatically create a quickbooks customer account when clicking on a button located directly within Zoho CRM - Contacts Module. Here's what I have and I can't seem to figure it out. xxxxx is our company id which we
                                • Customers would like to add tips when paying in Client Portal

                                  I am happy with the clean interface of the Client Portal. However, I am running into a challenge: my customers would like to be able to add tips/gratuities when making payments. Currently, this is very clunky because they have to 1) manually over-pay,
                                • Multi-currency in Zoho CRM Forecast and Reports

                                  As a company we have branches in 4 different countries with as many different currencies. Our Sales Teams would like to work with their local currency as much as possible. The Forecast module using only 1 currency is practically usable only by the sales
                                • Change to copy/paste functionality in Deluge code editor

                                  Recently there was a change to the Deluge code etidor where it now inserts backslashes into strings automatically when copying/pasting strings with double quotes, it's a nightmare to have to go delete all these. Is it possible to toggle this on or off?
                                • CRM portal users can now log in using their mobile phone numbers

                                  Hello everyone! You can now invite portal users using their mobile phone numbers. These portal users will be able to log in using their mobile number and OTP. Templates for these portal-related SMS can be customized as per your needs. This enhancement
                                • Clear a date field?

                                  I've got a date field, let's call it Returned_date.  I'd like to write a script that clears the values from another date field called Expected_date upon a successful entry.  I know where to put the expression, but I'm having trouble building the expression.  Any assistance from anyone for a newb question would be appreciated.  Thanks in advance!
                                • Integrating ChatGPT with Zoho Creator for Automated Report Generation: Is It Possible?

                                  Hi everyone, I’m currently working on an application in Zoho Creator and would like to know if it’s possible to integrate ChatGPT to automate the generation of reports based on the data captured within the application. Has anyone successfully implemented
                                • There anyway to change a creator app Back to DEV thats not got a back up?

                                  As above, is it possible? Thanks.
                                • Feature Request: Search in the PC client. Some thoughts about the search.

                                  Hi all. I'm really excited to start using Zoho Notebook, but I'm missing some of the search capabilities on my desktop. There are also some thoughts on improving search in general. Search is very important to me, without it it is difficult for me to use
                                • Issue Saving Workflow Rule – "Unable to Process Your Request" Error

                                  Dear Zoho Recruit Support Team, I am experiencing an issue while trying to integrate a new rule into a workflow. Specifically, I am setting up a Follow-Up workflow for applicants, where a user is assigned based on specific requirements. However, when
                                • Transaction Rules & Customer Payments

                                  So I have a situation as follows. We have many clients who are all invoiced on the 1st of each month on a recurring invoice for 1 of 10 plans. This means that almost all payment dates are the same (some people pay late) and that a lot of the amounts are
                                • Scheduled function not firing workdrive.uploadFile task

                                  I have a creator app that takes submissions from a published form. I setup a daily scheduled function to send a record template of the form, as well as 3 different uploaded files to workdrive folders. (Initially I intended for this to happen on the submission
                                • Cross-Posting to a Telegram Channel

                                  We don't have a native way to cross-post to Telegram channels. Did anyone find a way around it? I checked Zoho Flow - but Telegram isn't there. Maybe some 3rd party integrations connecting Facebook, IG, etc., bypassing SalesIQ altogether?
                                • How to connect the Squarespace website with Zoho Thrive

                                  Our website is created using Squarespace. To boost our sales, I planned to do the affiliate program and I thought to integrate our website store with Thrive. but I don't see the Squarespace platform. if I choose the custom build, I have to generate the
                                • Error when trying to categorize bank transactions

                                  I am trying to categorize my bank transactions. It was going fine, I categorized 50 or so transaction and suddenly I started getting an error that reads: "Transactions cannot be matched as the account you are trying to match it to, is different.". I select
                                • Calendar item appears twice for Group Calendar Owner when a group member accepts the invitation

                                  How to change this behavior? Please see screen recording here: https://workdrive.zohoexternal.com/external/eace5023938b52118ab0246dc28f208de6a091f0f77c023b0beb3862d572c694
                                • ZOHO Reports - Filter Logic?

                                  Hi, I need a way to apply filter logics such as ((1 AND 2) OR 3). All I can see as of now is a way to enter different AND filters in the respective filter column. But how can I add an OR filter? Any advice would be highly appreciated. Mark
                                • Possibility of Recording CookieConsent in a Hidden Field in Zoho Forms

                                  Dear Zoho Forms Team, We are using Zoho Forms on our website and have encountered a technical question related to GDPR compliance. Currently, we have Google Tag Manager installed, along with a script that tracks UTM parameters and GCLID. To comply with
                                • Snapshot of totals

                                  Hi, I'm more familiar with Creator so it's taking me a while to wrap my headaround the CRM. I've been asked to produce a metric that takes a snapshot total of ceratin fields everyday when they meet certain conditions : Total Average Value for example.
                                • Bulk change color of selected notes

                                  When I select several notes, I want to change their color, but there is no such function. I miss it.
                                • Notebook does not remember the window size and position

                                  Hello am using MS store version 3.3.0 It's not a big issue just a bit of annoying. App starts all the time on max size, after resizing, closing and reopening back to same state as the beginning. any way to fix it please?
                                • Customize the Date Format based on preference

                                  Hello Everyone, We have rolled-out a new field called Date Pattern in the user layout under Locale information. Note: If you notice any change in the date format after this roll-out, please select your preferred format from the settings. Previously, the format of the date was automatically set on the basis of the country locale selected by the user. Now, the user will be able to edit the format in which the date is displayed according to their preference.  The Date pattern field has around 40 patterns
                                • Simple Deluge Script

                                  Hi. I'm brand new to functions but I'm trying to create a script to convert a date field in Meetings to a written format. For example, instead of 02/05/2025 8:00AM, I'd like to convert it to Wednesday, February 5, 8:00 AM. My Date field is the API Name
                                • Supercharge your operator productivity by leveraging the power of OpenAI in Zoho SalesIQ

                                  Heads-up: The OpenAI integration is currently available only for users in (US, IN EU, AU and JP region). We will be rolling it out to other regions soon. From complex neuroscience to simple note-taking, AI has seeped through every part of human lives,
                                • Digest Janvier - Un résumé de ce qui s'est passé le mois dernier sur Community

                                  Bonjour chers utilisateurs, Le premier mois de l'année s'est écoulé à toute allure ! Découvrons ensemble comment s'est passé janvier pour Zoho Community France. Dans un monde où l’information a une valeur inestimable, la protection des données sensibles
                                • Export Options

                                  Hi, In calendar, List view, there is an option to show or hide fields, and we export this view daily, and use it to create a Gantt type chart for the days bookings. It would be SUPER helpful (and time saving) to be able to export the Notes and or Custom
                                • Zohocliq status change automatic

                                  Greetings Zoho, So, i've sync my G-mail calender with zohomail, now every event i get from gmail goes thru zohocliq (WHICH is what i wanted) but the thing is that when the event is there  let's say from 11:30 til 12:30PM my current status doesn't change.
                                • Solution for setting up header and footer in a template

                                  Hi all, Emon need for business, I have long searched the forum and also how to put in my quote and my bills a header and a footer. And finally, I have an other working stream elements allowing me to meet my needs ... Given the number of people seeking the same thing as me, I say it might be good to share my discovery. It's simple and easy to implement First, start by adding the beginning of your HTML the following: <style> html {margin: 0;}  body {margin: 0;}  div # printhead { display: block;  position:
                                • Next Page