Tip & Tricks: Make your Chatbot personal with Criteria Router!

Hi everyone 🤖

Ever wished for a bot that understands your visitors' needs and acts accordingly? We got you! Meet Criteria Router card – your ticket to an intelligent, customer-centric bot without breaking a sweat or code! Let's sprinkle some magic on your chatbot game with this quick tip.

Let's take an e-commerce store that sells shoes, shirts, and trousers.

By input cards, know what the user wants and save them in the context variable.
Use the variable in the criteria router card to split the bot's flow based on the visitor's response.

A couple more tips with the Criteria router card

Change the bot's behaviour based on your site's URL. Provide special treatment for your "contact us" page by configuring the bot to create instant support tickets for your contact us page visitors.
Prioritize your potential with lead score. Give them the VIP experience by connecting only your potentials with operators for quick assistance.

Check out this video to know more about this card. Stay tuned for more such tips!

Thanks,

Sasidar Thandapani

Zoho SalesIQ team

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