Zoho Desk Cheat Sheet For The Year-End

Check out these Zoho Desk best practices to end this year on a high and have a great one ahead!

#1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available.

#2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next year as well.

#3 Auto-Acknowledge with Holiday Templates - Tell your customers that you are on a holiday through the auto-acknowledgement that you can configure via email template customization. Give them alternate options to get help if there's an emergency situation.

#4 Let your signature say "Season's Greetings" - Say thank you to all your customers via your agent signature. Include a New Year's message in the signature and thank them for their support over the years.

#5 Take your helpdesk with you via Zoho Desk Mobile apps - Use the Radar app, or Zoho Desk's mobile app as a way to stay in the loop when you are away from your desk.

#6 Personalize Zia Bot to greet your customers - If Zia is enabled in your account, personalize the Zia Bot with a perfect holiday greeting message and give people a warm welcome when they reach out.

#7 Give your agents additional perks to get work done - Allocate extra cost for staff-time through the time tracking feature and give people some extra pay for their willingness to work during the holiday season.

#8 Stay away from spam. Spammers are not welcome! - Filter out the spam that you'll receive during the holiday season and segregate legitimate emails by enabling the auto-spam detector.

#9 Automate to avoid disasters when you are not around - Configure workflows, Blueprints, Ticket Assignments, and other relevant automation to set yourself free and keep customer issues from falling into the cracks.

And lastly,

#10 Enjoy the holidays - Don't forget to enjoy the holiday season! After all, it is the year-end and you do not want to miss out on the fun.

We wish you a HAPPY NEW YEAR, 2020!

Cheers :-)

Rahul JR & Zoho Desk Team

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