Knowledge Base Zoho Desk For Administrators Organization Settings

            Creating your Holiday Schedule

            Create your organization's holiday schedule to add exceptions to the business hours configured in your help desk. The holidays you add will be considered as outside of business hours and the SLAs, and time-based rules will ignore them while setting due dates and triggering alerts.

            To create your holiday list:
            1. Click the Setup icon ( ) in the top bar.
            2. In the Setup Landing page, click Business Hours under Organization.
            3. Under Business Hours menu, click Holiday List.
            4. In the Holiday List page, pick a month and the date.
            5. Enter a name for the holiday.
            6. Click Add Holiday.


            The holiday that is entered will be set as an exception to your business hours. You can enter as many holidays as you like.

            Deleting Holidays
            At times, a holiday is not guaranteed the next year, or it falls on an off day. You can delete these holidays from your Zoho Desk. 
            To delete a holiday:
            1. Click the Setup icon ( ) in the top bar.
            2. In the Setup Landing page, click Business Hours under Organization.
            3. Under Business Hours menu, click Holiday List.
            4. Hover your mouse pointer and click the Delete icon ( ) corresponding to the holiday.
            The holiday will be deleted from your help desk.
            Helpful?  
            Help us to make this article better
            0 0