Zoho Desk's Instant Messaging Update | New Integration | Nov '23

We're adding more ways to stay connected with your customers!

Hi All,

 We've been working on many improvements for the last few months, and we're excited to announce a highly anticipated integration with Facebook Messenger! Let's dive right into the benefits of integrating Facebook Messenger with Zoho Desk.

Introducing the Facebook Messenger integration

We are excited to add Facebook Messenger to Zoho Desk's list of IM integrations. You can now easily manage your Facebook Page's activity alongside messages from various channels on one common platform.

 Being one of the most popular messaging channels, Facebook Messenger unfolds your business communication needs and provides an easy outlet for communicating with customers and maintaining your social media branding. With this new integration, you can link your Facebook Messenger account with Zoho Desk and respond to customer queries on the popular IM platform.

Facts

There are 1.3 billion active monthly users of Facebook Messenger as of 2023.
Facebook Messenger is the second most popular messaging app in the world (after WhatsApp).
Users send over 100 billion messages daily.
Forty million businesses are active users of Facebook Messenger.
Facebook messages result in better engagement rates than emails. (Source)

From the above facts, we can see why Facebook Messenger is such a valuable tool for connecting with customers. Zoho Desk's integrations provide a seamless communications experience across multiple channels to help businesses respond promptly to inquiries from existing and prospective customers.

Instant Messaging integrations allow you to maintain all your business communications in one messaging module, so you don't have to move between messaging platforms to stay in touch with your customers.

How the Facebook Messenger integration works

A Facebook user reaches out to your business via Messenger. Your agents receive the message and seamlessly continue the conversation from Desk's Instant Messaging module, without logging into Facebook.

Want to know more about how to get started? Refer to this help document for the steps involved in integration.

Note: Facebook Messenger is not supported in the China DC.

Benefits of integrating Messenger with Zoho Desk

Easily engage with users on Facebook alongside other communication channels in the Instant Messaging module.
Make your business more accessible on one of the world’s most popular messaging platforms without adding to your team’s workload.
Interact with your customers across all the popular messaging channels with Zoho Desk's growing list of integrations.

Watch this space for more exciting Instant Messaging updates!

Cheers,

Kavya Rao
The Zoho Desk Team

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Kavya Rao Addepalli

Sticky Posts
Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration
Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools
Apple iOS 17 and iPadOS 17 updates for Zoho Desk users
Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
Zoho Desk Cheat Sheet For The Year-End
Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
Deprecation of older versions of ASAP Mobile SDK | Zoho Desk
Hello, everyone. Greetings from Zoho Desk ASAP! In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions