What is the easiest way to build a Zobot?
Hi everyone, I am a long time Zoho user and can usually figure out how to set up integrations, workflows etc... in different Zoho apps. Of course I am usually watching a video, wading through help docs and occasionally getting help via chat, call or email, but in the end it winds up being DIY and that is great. However, I now find myself with the struggle when expecting the same for building a Zobot. I have asked for chat help, I have watched some hour long videos and probably have attempted to buildEnhance your support by responding faster with Canned Replies
Canned Replies are pre-defined texts that help the operators to send frequently used messages quicker and increase the reliability by reducing the response time. Typing out similar replies to visitors might be very ineffective for operators who handleSales IQ chat is not working in signed android apk
I have integrated ZOHO sales IQ support chat and i have followed each step and its working fine in my development build but when i create signed APK for it. Chat does not work in it and showing awaiting for detail. I previously asked the same query butVisitors not leaving on SalesIQ!
In my SalesIQ, I show there are many more people on the site than there actually are. Many records are 2+ hours old. As soon as I send them a chat message they disappear (because this finally triggers SalesIQ to mark them as not "online"). Now I can't even send messages to clear them out: http://d.pr/i/1dSwA Help! What should I do?Problems with Message Board in the Beta version
Is anyone else experiencing issues with the message board function in the Beta version? In the old version all logged in operators could chat together but we can only see out own messages in the Beta version. Have had to set up a group chat so we canUnanswered Questions (UAQs) taking too long to show up in Admin
I am in the process of creating a course on Zoho Answer Bot, and I intentionally tried a phrase which the bot could not handle. I did not do it from the simulator, but interacted with the actual live bot. While I did get the expected response from theEquip answer bot to use the terms handled in your business accurately!
In SalesIQ, Business terms are a collection of terminologies used as synonyms when referring to the same thing. Example: In SalesIQ, operator, agents, and representatives are synonymous terms that denote the same. These similar terms make it difficultEarly access to experience the all-new Zoho SalesIQ - 2.0
Hello everyone, We hope you are all keeping yourselves safe and healthy through this challenging time. We are very excited to tell you about the Zoho SalesIQ 2.0 - beta access. Zoho SalesIQ 2.0 is entirely different from the old version, comes withAdd more solutions to your knowledge base with UAQs.
What are UAQs? The UAQ section consists of a collection of all the questions asked by the visitors that the answer bot has managed to find intents from but couldn't find an answers to. When the bot does not know the answer to one of the questions thatSmall talk in business communication - A smart way to connect and engage
Small talk is an informal and non-functional discourse or response that provides a sense of human touch to a conversation. The discourse can be of any type starting from greeting to sign off and more. In SalesIQ, the Small talk module allows you to configureHelp visitors address their own queries effectively with Articles in SalesIQ
What are Articles? Articles in SalesIQ are a collection of self-service materials that you can draft inside your SalesIQ dashboard and display in the chat window or share with customers during a live conversation. Articles help you add all the questionsAutoreply to visitor when noone picks up the chat
Hi all, i have a simple question that I can't resolve myself: We're using a couple of triggered chat messages on our website to address visitors. Our sales reps are quite busy and miss out on many visitors' answers or answer too late. So the visitorsBest way to add visitor tracking to emails coming from Zoho CRM
We have 50,000 leads in our CRM. From within our CRM we're sending: One-off emails to select leads with links to our website Workflow emails to leads with links to our website Mass emails to leads with links to our website We'd like all of the above emails which come directly from our CRM to generate the visitor tracking so if a lead in our crm clicks on one of the links to our website within an email, we install the SalesIQ cookie and associate the visitor tracking data with their record in theChat invite display notification instead of opening chat window?
We're trying to improve the usability of our mobile site and one of the big issues is that the chat window can be rather intrusive. We have several triggers that send a chat invite, but on mobile the chat window covers the entire screen and having toProblems with SalesIQ Android app
Hi, I have recently lost the option to create ticket from chats in SalesIQ app. Scrolling in active and closed chats are also not working from time to time. I have a incoming chat in the app from several days ago that I am unable to close, but it is notAutomation Trigger in Chat not working
We have set a automation intelligent trigger for our chat that pops up the chat window if it is the first time a user vists our site (Lands or our site + Number of visits < 2) . This works fine for most visitors, but we have noticed that for some visitors the Trigger keeps on getting executed even after several visits. Is there a setting in the browser, a cookie or something else that prevents the trigger from working correctly?Integração ZOHO SALES IQ com ZOHO RECRUIT
É possível realizar a integração do ZOHO SALESIQ com o ZOHO RECRUIT? Como posso fazer para criar uma subdivisão para o chat: quando for candidatos direcionar para o ZOHO RECRUIT ou para uma página de cadastro do nosso site e quando para empresas direcionarHow translate day of week and show 24h time format?
Hello, I use zobot with google calendar but How translate day of week and show 24h time format?Pre Chat Questions
Hi Is there any way that we can customise the chat widget so we can gather more information from our members. It currently looks like we can only capture Name, Email Address and Department. However, we might want to also ask which team the member wouldI am trying to add multiple sales iq chatbots on multiple page through GTM
how can I disable the previous chatbot if a user is coming from another page? It shows two chatbots if a user is coming from different page where another chotbot is activeSalesIQ Scripts and Zoho Bookings Integration
Hi, I love this integration (we used the template with a few tweaks to fit in with our business) - though, it'll be great if it was possible to use the "date-timeslots" input card, with the slots populated via the Zoho Bookings availability. i.e. notZoho Widget & Float Button Load Times Slow
Hi, 3x Zoho files are loading slow on my website: http://once.ly/7hlRH (Website URL masked for privacy) The files which load slow are: 1) https://salesiq.zoho.com/widget 2) https://css.zohostatic.com/salesiq/Mar_27_2019_https/styles/floatbutton.css 3) https://js.zohostatic.com/salesiq/Mar_27_2019_https/js/floatbutton.js Is this a normal load time? if not, what can i do to improve it? Please do have a look at my website in the link above. Kindest regards, AmSalesIQ Unannounced Beta?
(2nd time posting - not sure where 1st post is) There's an unannounced beta out with all kinds of new features. It's put us in a beta of Enterprise 1.0 and talks about an upgrade to Enterprise 2.0. Any of idea of what this is?Live Chat load time issue
Hi, My developers have loaded Zoho live chat onto my custom PHP site which has slowed the load time of my site to almost 5 seconds from 2 seconds. Can anyone suggest how to solve this, the product is excellent and having used many Zoho products I can't imagine this is a Zoho issue, most likely my developers. Thanks, MattNumber of chats changing from 1 to 0 back and forth
I am looking into setting up blueprints in CRM from the leads we get from chat requests. The number of chats would be an important criteria for the blueprint. By looking into the timeline of the lead and understanding how salesIQ interact with CRM, IHow to add custom parameters in Code Live Chat integration
Hello, I use the widget Live Chat integration on my website. I have added the script in my footer of my website : <script type="text/javascript"> var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode:"xxxxxxxxxxxxxxxx", values:{},ready:function(){}};varI need help regarding the Chat button
I need help regarding the Chat button on my website, there are many places where we put a Button to open the Exiting chat system now we are moving on Zoho so I want to know a particular script that open Zoho chat while pressing the button on the weHow to 'restart' the chat? Users will reach the 'end' of the chat and even with operators available, cannot reach a person.
Scenario: user is chatting through SalesIQ to either bot or human operator. When chat is complete, the user is unable to start it again. If the user has another question and reopens the chat, they can only input their name and email to leave a message.SalesIQ Prechat fields mandatory when offline
Is there an easy way to have the Name and Email fields in the SalesIQ prechat form mandatory when offline and optional when online?Zoho Scripts blocks rendering of the page
Hi there, Here are the files causing my page to load slowly: css.zohostatic.com and bizappln.zohobookings.com How to make this script to load without blocking the rendering of the page? I have attached a screenshot for your reference. I'd be happy ifZobot-DialogFlow: Is there any way to ask (and save) user for his Name, Email or Phone number during an active chat-bot session?
Hi, During the chat session I want my bot to ask user for his contacts be inputed in a form and then this contacts to be saved to SalesIQ and moved to CRM as fields. Is it possible by some scripting or settings? ThanksBuild Bot as per requirements
Hi We are looking for a developer who can build zoho bot by using/ updating script of basic template available from sales iq, (ZOBOT) - SHOP - TRACK ORDER - HAVE A QUERY - JUST BROWSING - Under SHOP, we want, -> Question-How can I get the chat transcripts to be mailed to the same operator that answered the chat?
It turns out that I have 10 operators and I need the chat transcripts to reach a specific email to each operator. The chat I answer, is it possible to do this?forward opeartion on zoho not working
Good day for the past 3days i have been having issues forwarding chats from visitors to my agents, i have tried forwarding by department and by email and it still doesnt work but yet i receive a response that the chat has been forwarded, please i needSalesIQ Desktop App Feature Request
Hello, Could you please add "launch on startup" and "minimize system tray" festures to desktop app ? It would also be great if the computer was idle a certain period of time or shutdown, agent availability could change as "idle"Bigger Plan for Sales IQ
Hi there. We want to implement Sales IQ chatbot. As far as I know, it needs an active Sales IQ plan. The issue is the maximum amount of visitors that could be tracked is 200K (Enterprise plan). And we have 350K visitors per month. Please advise how toVisitor History: Shows external Webpage that's not my website
A few weeks ago we started noticing that some random external websites started showing on our visitor history: a lot of visitors are coming via Direct and the Top Pages section shows another URL that is not our company's website. Can anyone explain this?How do I remove our company's IP address
How do I remove our company's IP address from showing up on sales IQ. We login to our own website, and do not want the analytics to be skewed.Wait 15 seconds before chat widget is presented to web visitor
Is there a config change I can make so that when any visitor lands on my web pages, after 15 seconds the chat window is then presented, not right when the page loads by default? I found a setting "Intelligent Triggers" where I can send them a chat engagement message after a specified time, but I do not want to send them a message, I just want a delayed chat window presence. Help :) Thanks!Search not working in SalesIQ
Hi, We've never been able to get the search to work in SalesIQ. Even when I can see a visitor on the site, if I type their name or email address it never returns any results. Is there a setting or something we should enable? ThanksNext Page
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Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagement
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Date & Time slots Problem
I am trying to use this Date & Time slots card but it won't late me save it I get the following error what am I missing?Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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