Introducing Zoho FSM, the end-to-field service management platform!

Introducing Zoho FSM, the end-to-field service management platform!

We are excited to introduce Zoho FSM, a powerful, one-stop field service management platform!


 
Zoho FSM caters to service businesses, especially those with extensive and diverse field teams. These include service providers in industries like home services, HVAC, construction, utilities, healthcare, telecommunication, and security. 
Their biggest challenge is handling operations efficiently from a central location while also ensuring a great service experience. It takes diligent planning, constant supervision, and efficient operations.
 
Zoho FSM automates the entire spectrum of field operations and ensures complete visibility for all service stakeholders, including field technicians, customer representatives, and sales teams. 
 
What makes Zoho FSM unique? 
 
Zoho FSM is a comprehensive field service management platform, designed to seamlessly manage the entire field service operations including customer management, work order management, workforce management, and invoicing and payments.
It can integrate with other Zoho services spanning sales, customer service, marketing, finance, and HR. This enables businesses to gain valuable insights and information from multiple functional units.

What problems do field service providers face?
 
- No single platform for all field service needs
- Lack of visibility over work at the site 
- Reduced productivity due to improper workforce management
- Rigid, inflexible solutions limit growth.
- Ineffective customer interaction resulting in a lack of customer retention.

How does Zoho FSM elevate field service management?
 
 
Zoho FSM gives you everything needed to manage field operations effectively in a single platform. It lets you process service requests and manage work orders. It allows you to track field agents, view schedules and select the right resource to dispatch. It also lets business owners track KPIs with reports.
Beyond this, Zoho FSM caters to workforce management, customer management, asset management, and inventory tracking. Having all the data and functionality on a single software minimizes errors and slip-ups that may cost a great deal to fix.


Handling billing and payments often require special software and expertise, resulting in slowing down revenue collection. Zoho FSM leverages the power of the Zoho Finance Suite for all invoicing and payment functionalities. This lets you turn work orders into branded invoices with a single click. It also simplifies taxes and lets you collect online payments through payment gateways.


 
The absence of a centralized communication platform can impede effective dialogue between call center agents, managers, field technicians, and customers. Effective communication with agents on the move is essential for visibility over the work. To achieve this, Zoho FSM comes with a mobile app for field agents. It lets them access all customer and job-related information and complete tasks on the go. The Zoho FSM mobile app enables live location tracking for improved scheduling. Field agents can upload notes and photos from the job site, fill out service reports, collect payments, and get the customer's feedback on the app.
 
 
With Zoho FSM, it is possible to manage large teams effortlessly by enhancing the coordination and efficiency of the workforce. The multi-user environment lets you assign different profiles based on your needs. Zoho FSM gives business owners an overview of the technicians' daily tasks, trips, and time-offs. Field agents can be sorted based on their skills and territory and grouped to form Crews for improved planning and productivity.
 
 
Zoho FSM has been made with the understanding that every field service business is unique. The customization components, like custom fields and profiles, let you personalize your experience and build additional functionality. You can also automate repetitive tasks with workflows, custom functions, and webhooks to save time and effort.
 
Integrations to extend Zoho FSM 
 
Zoho FSM integrates with other Zoho and third-party applications to ensure your business runs like a well-oiled machine. 
Zoho FSM is integrated with Zoho Books/Invoice to handle billing and payments. This lets you create branded invoices in a click and collect online payments through a host of payment gateways. You can also define country-specific taxes and support multiple currencies. 
The Zoho Inventory integration lets you access features like serial number tracking and multiple warehouse management to make stock keeping easier.  
The Zoho FSM extension for Zoho CRM lets you merge sales and service. You can sync records bidirectionally between the applications and view FSM records contextually in your CRM.
Beyond this, you can integrate with other third-party apps using REST APIs provided by Zoho FSM.
 
Deliver a memorable service experience every time.
 
Delivering a great customer experience is impossible without improving organizational processes. With efficient scheduling and timely updates, customers are always kept in the loop and never kept waiting. The provision to store and access customer details and job history helps in providing the ideal solution each time. At the site, the technician, skilled and equipped with the right parts, completes the job to the customers' satisfaction.
 
 Zoho FSM cuts down operational complexities and helps businesses refocus their energy on growth. A strong system can reduce operational costs while boosting revenue, creating a more profitable business model.
 
Zoho FSM has a flexible, appointment-based pricing plan that lets you choose based on the number of appointments you will be creating each month. You can add any number of users to your Zoho FSM without an increase in prices.
 
Try Zoho FSM today. Visit www.fsm.zoho.com and get started with the 15-day free trial.
You can also write to us at support@zohofsm.com with your queries and requests. 
 
For more information on Zoho FSM,  you could check out the following 
- Zoho FSM for Android and iOS
- FAQ 
 

    Nederlandse Hulpbronnen


      • Recent Topics

      • Consumers are talking about your business. Are you listening?👂

        A loyal customer might be praising your product in a forum. A frustrated user could be posting a harsh review on a public site. An excited partner may have left a comment on your campaign. A domain expert might be deconstructing your product. A prospect

      • What counts as a Temp for Billing Purposes in Workerly

        I'm considering trying this product but am not sure how the temp count is used for billing purposes. For example, if we keep a large data base of 500 potential workers.....are we billed for that or only if they are assigned to a client at a given point

      • Form name incorrectly displayed in URL

        Hi, I have a form I created called "Design Request form". It displays this way everywhere I look. However, in the URL, it shows up as "DesignJobRequestFormFINAL011325PROOFV1B" and I'm not sure why. I can't find where to fix this. Does anyone have any

      • I can't receive mail

        Hello, I can't receive e-mail. I no longer receive e-mails to the e-mail I received for ​my site. I also edited the DNS settings, but it doesn't work at all.

      • 1‑to‑1 invite missing post-setup (needs re-invite) vs channel invite auto-joins without business prompt

        1. Zoho Cliq 1‑to‑1 external invite The inviter sent a 1‑to‑1 invite to an invitee who didn’t have a Cliq account. After the invitee completed account setup and created a business/organization, the website redirected them to Cliq, where they opened Cliq

      • 【開催報告】東京 ユーザー交流会 Vol.3 2025/10/17 Zoho サービスの活用促進を外部ツールとの連携で実現！

        ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 10月17日(金)に新橋で「東京 ユーザー交流会 Vol.3」を開催しました。ご参加くださったユーザーの皆さま、ありがとうございました！ この投稿では、当日のセッションの様子や使用した資料を紹介しています。残念ながら当日お越しいただけなかった方も、ぜひチェックしてみてください😊 ユーザー活用事例セッション：Zoho Flowと決済システムの連携 あみろくの岡島さんに、Zoho サービスの活用事例として、Zoho Flow を活用した外部サービスとの連携事例をご共有いただきました。

      • received email opens in a new tab every time I log in

        as per the title: since about when I first made my email account, every single time Ive logged in to view my inbox, a new tab opens for an email I viewed once as if restoring a closed session. I thought I just didnt understand the "starting up" settings

      • Engage with your customers at scale using WhatsApp Marketing Template messages

        Hi everyone, To make it easier for organizations to communicate with customers, Desk now allows you to send individual, mass, and bulk WhatsApp template messages from both the Ticket and Contact modules. How is this going to benefit your business? WhatsApp

      • Importation Tickets error

        Hi, I'm newbie here 🤓 So, i'm importing data from csv, but when I try advance to mapping fields the importer tool show this message: Previously I try import, other data, and not show errors in this step. Some ideas? Best Regards,

      • Showing description in timesheet and timelogs.

        I am wondering if it’s possible in version 5 of Zoho People to have the description show by default or with a manipulation on the user’s part. Let me show you what I mean. As you can see this is the view for the users. Now if they want to see the full

      • Workaround: openURL in Blueprints - An alternate approach

        There is a roundabout way to open a URL in blueprints after a save event. By using the 'onBeforeMandatoryFormSave' in Client Script, you can open an external URL. Now, the problem is, this is designed to be run BEFORE the blueprint is saved, not after,

      • MTD SA in the UK

        Hello ID 20106048857 The Inland Revenue have confirmed that this tax account is registered as Cash Basis In Settings>Profile I have set ‘Report Basis’ as “Cash" However, I see on Zoho on Settings>Taxes>Income Tax that the ‘Tax Basis’ is marked ‘Accrual'

      • Migrate file from Single File Upload to Multi File Upload

        Dears, I have created a new field Multi File Upload to replace the old Single File Upload field. I'd like to ask you guys what is the best way to migrate the files to the new field?

      • Open "Live Chat" from a hyperlink?

        Hi, I often write paragraphs and text on our company website, and usually say you can get in touch with us via live chat. Can the chat window be triggered to pop open without clicking the chat graphic in the bottom window, and use it in a hyperlink? ie:

      • Zoho Sites search box

        Is there a Search box that can be added to a Zoho site? It would be for searching within the site only.

      • What stops me from packaging and shipping an order when the inventory is negative?

        It seems if the inventory value is negative, that Zoho Inventory should not allow me to create a Package and Ship it.   But, there seems to be nothing to stop me from doing that other than when I go to physically package the item and realize that there is no stock. There also seems to be nothing on the screen that even indicates to me that I should not package and ship.  To me this is the fundamental point of an inventory system.  Am I doing something wrong?   

      • Conditional formatting based on another field

        Hi I have two fields on my form stage 1 complete and stage 1 deadline.  I am trying to setup conditional formatting so that if stage 1 complete is after stage 1 deadline the record is highlighted in red. I need both stage 1 complete and stage 1 deadline

      • Is there API Doc for Zoho Survey?

        Hi everyone, Is there API doc for Zoho Survey? Currently evaluating a solution - use case to automate survey administration especially for internal use. But after a brief search, I couldn't find API doc for this. So I thought I should ask here. Than

      • Using IMAP configuration for shared email inboxes

        Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure

      • The sending IP (136.143.188.15) is listed on spamrl.com as a source of spam.

        Hi, it just two day when i am using zoho mail for my business domain, today i was sending email and found that message "The sending IP (136.143.188.15) is listed on https://spamrl.com as a source of spam" I hope to know how this will affect the delivery

      • Changing a Single-Line Text field into a Multi-line Field without losing data

        Is it possible to change a Single-Line Text field into a Multi-line Field without losing data. I have a module with data for which I would like to change a single-line field into a multi-line field but I'm worried it might delete the pre-existing da

      • Webhook - Google Sheets

        I have 2 forms that are both integrated with Google Sheets. I've set up a webhook to pull form 1 data from Google Sheets to prefill data in Form 2. The issue I have is that the forms name fields are First Name & Last Name but the Google sheets integration

      • Verified Mark Certificate

        Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.html

      • Appointment booking is temporarily unavailable

        Embeded Zoho booking page in my WordPress website. When someone starts a booking, after choosing time and date, an error appears before payment - "Appointment booking is temporarily unavailable due to restricted settings." Used the embeded code given

      • Cannot connect to 365 business calendar and Teams, says personal but it is not.

        hi I have a number of users connected to their 365 business accounts. Adding a new user and it thinks hes got 365 personal edition. He does not.... Anyone know what's going on. Trying for days now. Bookings go into his MS calendar but as its thinks its

      • Limited review (/questions) for Bookings 2.0

        Hi all, I'm writing this review of Bookings 2.0 for two reasons: 1) it may be of interest to others, and 2) I'd like to be corrected if I'm wrong on any points. It's a very limited review, i.e. the things that have stood out as relevant, and particularly

      • Zoho Bookings - Reserve with Google

        Does Zoho Bookings plan to to integrate with Reserve with Google?

      • Tip #3: How to change your booking page language

        Displaying your booking page in your target audience's language can greatly increase customer satisfaction. By speaking their language, you will help customers feel more comfortable scheduling with you and create a stronger connection with them. Let's

      • Bigin Android app update: Alerts while creating tasks outside of working days, conflicting events and calls.

        Hello everyone! In the most recent version of the Bigin Android app, we have brought in support to display an alert if task is being scheduled outside of the working days. Also, when scheduling an event or call in the Activities module, a conflict alert

      • Bigin update: Link email messages to pipeline records.

        Hello everyone! In the latest version of the Bigin iOS(v1.11.9) and macOS(1.8.9) app, we have brought in support for an option to link email to pipeline records. This helps you to view emails specific to a deal, especially when a contact is associated

      • Bigin Android app update: Custom buttons and widgets

        Hello everyone! We are excited to introduce custom buttons and widgets on the Bigin Android app. Widgets: A widget is a customizable UI component in Bigin that improves efficiency and user experience. It lets businesses embed components, streamline interactions,

      • Zoho Sheet for Desktop

        Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?

      • Zoho Sheet - Desktop App or Offline

        Since Zoho Docs is now available as a desktop app and offline, when is a realistic ETA for Sheet to have the same functionality?I am surprised this was not laucned at the same time as Docs.

      • Collective-booking event not added to all staff calendars

        We assign two staff to certain events. When the client books this event, it adds it to one staff calendar (the 'organiser') but not the other. How can I ensure all staff assigned to a collective booking get the event in their calendar? (A side note: it

      • Project Management Bulletin: October, 2025

        Every need leads to innovation. Project Management tools were developed out of sheer necessity to drive large projects. With wide usage, the specifications grew precise, and so did the refinement. Over years we’ve crafted one of the best project management

      • Zoho Sheets saying locked when not locked

        Zoho Sheets won't let me add more rows to sheet because it's saying the sheet is locked, but the sheet is not locked. I tried using a different browser but I still have the same issue.

      • Identifying and Merging Accounts with Similar (Non-Exact) Names

        Hello everyone, I’m aware of the built-in deduplication feature in Zoho CRM that allows merging records with exactly matching values for selected fields. However, I’m running into a situation where our migrated data contains multiple variations of the

      • Option for super admin to recover the deleted chats in Zoho Cliq

        Currently, in Zoho Cliq, if a user accidentally deletes their chats, there is no option for the Super Admin to recover or view those deleted messages. I believe it would be helpful if Super Admins had a recovery option, perhaps within a certain time frame,

      • Zoho CRM iOS app updates: the Homepage, Zoho Survey integration, and support for multiple file uploads in subform

        Hello everyone! The Zoho CRM mobile app continues to evolve to bring you a smoother and more powerful CRM-on-the-go experience. We're excited to share some important updates now available in the iOS app. Here's what's new: Homepage support Zoho Survey

      • I am trying to integrate my module in sandbox environment to add data via API

        I went through the documents and tried to setup the API for adding the module via the api but the problem is the token setup is done on "https://accounts.zoho.in/oauth/v2/token" domain and the bulk write is done on "https://content.zohoapis.com/crm/v8/upload"

      • Next Page