Awful audio quality
Hi guys I'm using Zoho Cliq (paid) with my team (remote team : France, Madagascar and Tunisia). Unfortunately, we encounter issues everytime on audio call (and more when we use screenshare) with sound quality, audio lag, etc. We spend loooot of time to
Choppy Video Calls
Hi All, We have been doing video calls frequently with our team, and we have intermittent video issues. We notice in the morning video quality is poor and choppy. Audio is good. Does anyone have any tips in improving video quality? Thanks!
Participation handler does not get triggered on photo comment edits
I'm working on a bot participation handler to automate a task. For this to work, a photo with a comment is required. The bot does see a "message_created" operation, but it does not trigger a "message_edited" when a photo with a comment that has been posted
Databases Function Error
Hi, I have created a form in Zoho Cliq, and I want to store the data in a database. I have also created a database form and executed a function. However, after saving the code, when I enter the field value, it shows 'function does not exist'. How can
Cliq Android App - User Status Not Updating
In the Android app, when I click on a contact's name, the chat window shows an inaccurate/outdated status. Often, for instance, it indicates they are available because they were available the last time I chatted with them. If I click the name several
Cliq Bot not responding to forwarded messages
I have created a simple Cliq chat bot that takes in a URL and provides a response, and it works as expected when copy-pasting the URL and sending it to the bot. However, when messages are forwarded from other conversations to the bot, it completely ignores
Database read or write always returns empty in Bot Webhook handler
Hello, there seems to be some problem with database access in Bot Webhook handler When testing with : values_map = Map(); values_map.put("key","abcd"); response_map=zoho.cliq.createRecord("test_db",values_map); It works well in other parts. But it never
Getting error when integrate cliq with Geocoding API
I am getting the error like "Oops! Looks like something went wrong with the integration. Please try again later or contact the creator of the integration." My code: message = Map(); destination_details = getUrl("https://maps.googleapis.com/maps/api/geocode/json?address="
Deleting Chat History
I have been trying to delete chat history, but when I clear it, I can still see the conversation between myself and the other employees. How can I permanently delete the transcript?
Character limitations exceeds in slash command
Am working on an extension where we need to add a string which contains more than 4096 characters. When we try to put the string in the map as a key and printing in chat window in slash command it shows an error. Error: The size of the key text has exceeded
Preview loading of Files from Cliq Chat hangs the entire mail / pages.
Hello Zoho, Please fix the issue where PREVIEW of the files being sent via Zoho CHAT / Cliq hangs the entire mail/ pages. Ticket No 88395967 Thanks
No Alerts
When a user is sending a message, the message will not pop up on android and also there is no alert about recieving a new message. Notification´s turned on in app - but still not work. What can I do? If there are no notifications - an chat app is useless... Marco
Slash command
Hello, I created a form in Zohocliq. Here is the code: { "type": "form", "title": "FHG Orders", "name": "FHG-Orders", "hint": "This form takes input from telesales for each order to be sent to DAs", "button_label": "Submit", "inputs": [ { "name": "date",
Can't add a user to an existing voice call.
How do you add a user to an existing voice call? I see help documentation where there is supposed to be an "add users" button under the (...) more options but it isn't there.
Cliq pushes messages to device even though user access is revoked.
We have revoked access of zoho one users. They have still installed cliq on their mobile devices and still receive push notifications from chats they were part of. So they can actually read all the chat even though they are not supposed to have access.
Can't use bot webhook, receiving 401 Unauthorized
I've created a custom bot and activated the default "Incoming Webhook Handler" code. Then I tried to send a POST on its "Incoming Webhook Endpoint" (something like this: https://cliq.zoho.eu/api/v2/bots/{bot-name}/incoming) and appended the token I created
Cliq license not updated
We recently purchase Zoho Workspace Professional license, and as i understand Cliq is part of the license. But when i go into Cliq it is asking to purchase license?! Can you please fix this? We are going to add new users soon and i want this to be properly
Chat is down
Any other users finding the chat feature is not functioning?
UI Issue in Zoho Cliq - While setting up Custom time for ''Pin Message' it is not showing 'Apply' button
Namaskaram Zoho Cliq team, While using 'Pin Message' option and setting up time period manually 'Apply' button is not visible when the browser is 100 % zoomed in and also unable to scroll down to view the 'Apply' button (Refer image 1). So,we need to minimize the browser size to 67% to view the 'Apply' button(Refer image 2). Image 1: Image 2: Crafted with ❤️ Zoho Gurus | Zoho Cliq Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+
Unable to select other departments in Livedesk Webembed
I'm trying out Livedesk. I can create multiple departments, however, I can't create web embed codes for them because it won't allow me to select other departments. The options are my default, system generated department and 'Allow user to select department'. Thoughts?
Announcements
Cliq Bots - Post message to a bot using the command line!
If you had read our post on how to post a message to a channel in a simple one-line command, then this sure is a piece of cake for you guys! For those of you, who are reading this for the first time, don't worry! Just read on. This post is all about how
Add Claude in Zoho Cliq
Let’s add a real AI assistant powered by Claude to your workspace this week, that your team can chat with, ask questions, and act on conversations to run AI actions on. This guide walks you through exactly how to do it, step by step, with all the code
Temporary Outage in Zoho Cliq Affecting US Users – July 23, 2025
We experienced a service disruption in Zoho Cliq that impacted core functionality for users in the US region. The issue occurred between Jul 23, 2025, 06:54:00 PM IST and 07:13:13 PM IST, lasting approximately 19 minutes. To restore service stability,
Automating Employee Birthday Notifications in Zoho Cliq
Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of
Service disruption in Zoho Cliq (EU Region) – February 9, 2026
Hello everyone, We’d like to inform you about a brief service disruption that affected Zoho Cliq users in the EU region earlier today. The issue has been resolved, and all services are now operating normally. Summary On February 9, 2026, Zoho Cliq experienced
