【開催報告】名古屋 ユーザー交流会 Vol.1 2025/6/6 Zohoで社内システム管理を実現するユーザー事例の共有

ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。

 

6/6(金)に名古屋 ユーザー交流会 Vol.1を開催しました。当日は11名の皆さまにご参加いただきました。

​本投稿では、当日実施したセッションの様子と投影資料をご紹介します。会場にお越しいただけなかった方も、ぜひご覧ください。

​

 

 

ユーザー活用事例セッション：Zoho CRM Plusによる引合~見積~受注までのプロセス統合

 日本アイリッヒ株式会社の清水裕さんに登壇いただきました。以下に一部抜粋して掲載しています。ぜひご覧ください。

セッションの後半は、清水さんの環境を投影いただき、実際の画面上で操作しながらご説明いただいたため、本記事では掲載しておりません。予めご了承ください。

 

 

 

 具体的な社内業務の課題 

複数システムへの入力や作業の属人化が課題として上がっていましたが、それらの作業をCRMやDeskを利用することで、業務改善を実現しようと考えました。

 

 

Zoho CRM Plusで課題解決 

現在導入進行中のプロジェクトですが、図のようにDeskやFormsで始まり、CRMでデータを貯めて更に各サービスに連携するなどして、社内運用の効率化を実現したいと考えています。

※Zoho CRM Plus には Zoho Forms は内包されませんので、ご注意ください。

 

 名刺取込作業の改善 ~Gemini AI~ 

展示会で入手した名刺をCRMの見込み客、連絡先に自動登録されるように設定しました。

 

 マスタ連携

元々オンプレミスで運用している生産管理システム「TECHS」内に貯められているデータを、SQLで「取引先マスタ」「担当者マスタ」などマスタCSVファイル出力し、それらのファイルを最終的にZoho CRMに取り込むことでファイル連携を実現します。

  

従来難易度の高い製造業におけるシステム管理をクラウドサービスのZoho CRM Plusで実現するという壮大なプロジェクトについてご共有いただきました！

 ​​

 

 

グループワーク：見込み客・顧客データ、どう貯めて、どう活用していますか？

大阪開催回と同様に、上記テーマでグループワークを実施しました。

 

​CRMでコール履歴のデータを貯めて活用している方や、Formsで集めたデータをCRMの見込み客に取り込んで活用するなど、多種多様な活用法をお話しいただきました。 

懇親会(ネットワーキング)

当日ご参加いただいた方のほとんどにご参加いただきました！名古屋ユーザーグループならではのアットホームな雰囲気で、終始和やかな時間でした。

初参加の方は最初は緊張されるかと思いますが、ぜひ一度お気軽に参加してみてください。Zoho社員だけでなく、ユーザーさんも暖かくみなさんをお迎えします！

今回も、これまでのユーザーコミュニティの活動に貢献いただいたユーザーさんを、サプライズで表彰いたしました。

 

最後に

次回以降のユーザー交流会は、以下の通りの開催を予定しています。詳細が決まり次第、当フォーラムやZoho Japan のSNSでお知らせします。

•  8/8(金) 福岡 ユーザー交流会  @博多駅周辺　▷▷詳細はこちら
• 10/17 (金) 東京 ユーザー交流会 @都内会場
• 11月中(予定) 3都市開催 ユーザー交流会 @東京・大阪・名古屋
  

今後取り扱ってほしいトピックや、今回参加した感想などについて、本投稿のコメントにいただけると励みになりますのでぜひお願いします。

SNSハッシュタグ：#Zugmeetup

今後ともZoho コミュニティをよろしくお願いいたします！

 

ゾーホージャパン　コミュニティチーム

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• Emiri Fujisawa

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