ユーザーの皆さま、こんにちは。コミュニティチームの中野です。
「Zoho CRM アップデート情報」の中からフィルター機能に関するアップデートについて紹介します。
今回、「Webフォーム」機能に以下2点のアップデートがありました。
ダブルオプトイン(2段階の同意確認)後の確認メッセージのカスタマイズ
登録から確認まで一貫したユーザーエクスペリエンスを顧客に提供するために、カスタマイズされた確認メッセージを作成できるようになりました。
ダブルオプトイン認証メールのカスタマイズ
顧客に最初から興味を持ってもらえるよう、パーソナライズされたメールを作成できるようになりました。ユーザーのブランドに合った本文を作成し、パーソナライズすることで、様々な顧客に対応することができます。
<設定方法>
Zoho CRMにログイン後、設定>チャネル>Webフォームにアクセスします。まずフォームを作成し、フォームの詳細を指定します。
「ダブルオプトイン(2段階の同意確認)を有効にする」オプションを有効化後、「メールテンプレートのカスタマイズ」オプションをクリックし、Webフォームからの登録者向けにパーソナライズされたメールを作成します。
また、「確認ページのカスタマイズ」オプションをクリックすることで、Webフォームの登録者が登録内容を確認できるよう、確認メッセージを作成・カスタマイズできます。
メールや確認ページをカスタマイズすることで、認証ステップの見逃しを防ぎ、全体的なエンゲージメントを向上させることができます。
この機能アップデートは、すべてのユーザーに対し適用されています。
本アップデートの詳細はこちらからも確認できます。ぜひ試してみてください。
●Zoho CRM アップデート情報は以下ページにて随時更新中!
https://zurl.co/jKTM
……………………………………………………………………………………………
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