Announcing Zoho Sign Credits - a revamp of our add-on pricing

Announcing Zoho Sign Credits - a revamp of our add-on pricing

Hello,

We are pleased to announce a revamp of the existing add-on structure and pricing in Zoho Sign. In the coming weeks, we will be introducing Zoho Sign Credits, a common add-on which will apply across features and integrations that incur additional cost via purchase of add-ons. Zoho Sign Credits will replace our existing add-ons - the API credits and the SMS credits, which will be discontinued - to establish a standardized credit consumption system. This will, however, not effect any change in pricing or cost. 

We recently announced that we will soon allow signers to sign documents via third-party digital signature providers and add digital timestamps from timestamping authorities (TSA) to documents. These features require integrating with the services provided by various regional Certificate Authorities (CA) and using the digital certificates issued by them to sign and seal documents. There is a cost paid to the vendors facilitating such processes and these features will, therefore, consume Zoho Sign Credits upon introduction to cover the additional cost incurred. More information will be made available shortly before the release of these features.

We believe that this revamp will make it easier for organizations to determine their add-on requirements and the associated cost at the time of purchasing licenses or renewing their subscriptions. It also paves the way for us to implement more features that are serviced by third-parties and incur additional cost without changing our pricing structure again.

What are Zoho Sign Credits and what will they be used for?
The Zoho Sign Credit is a prepaid add-on that will require additional purchase on top of the subscription cost of the Zoho Sign general licensing plans. Zoho Sign Credits will be consumed when users in an organization use features and integrations that incur additional cost via purchase of add-ons.

How much will a Zoho Sign Credit cost and how many can I buy?
Each Zoho Sign Credit will cost 10 cents or 0.1 USD and they can be purchased in denominations of 500 (e.g. 500 credits for $50 and so on). You will be able to purchase Zoho Sign Credits from Accounts > Admin > Subscription details. Add-on pricing is subject to regional conversion rates for local currencies as usual.

When and how will the Zoho Sign Credits be consumed?
The table below outlines a list of the features and integrations in Zoho Sign that currently require the purchase of add-ons. It also provides a comparison between the existing add-on consumption model and how it will change with the introduction of Zoho Sign Credits.


1 - The effective cost per SMS will actually come down from 20 cents or 0.2 USD to 5 cents or 0.05 USD.
2 - The effective cost per document signed will remain the same at 50 cents or 0.5 USD.
# - The effective cost per document when using integrations serviced by third-party apps will vary for future releases based on vendor-associated costs.

Who will be eligible to purchase and use Zoho Sign Credits?
All organizations subscribed to a paid Zoho Sign license—Standard, Professional, Enterprise, API, or a Zoho bundle that includes Zoho Sign—Zoho One, Zoho PeoplePlus, Zoho Contracts, will be able to purchase and use Zoho Sign Credits for the features and integrations supported in their plan or bundle. 

Where will I be able to monitor the usage of my Zoho Sign Credits?
You will be able to monitor the usage of your organization's Zoho Sign credits from Settings > Admin > Subscription details.

Will I be notified when I am running low on Zoho Sign Credits?
Yes, you will be able to set reminders that notify you when the Zoho Sign Credits left in your account reach a low and a critical threshold. You will be able to define these thresholds based on usage in your organization's Subscription details page.

Will Zoho Sign Credits replace or affect my automation credits?
No, Zoho Sign Credits will not replace or affect an organization's automation credits in any way. Automation credits are not add-ons, they are complimentary credits provided to organizations subscribed to the Zoho Sign Enterprise plan and the Zoho One bundle. These organizations will continue to receive an amount of automation credits proportionate to their licensed user count at the start of their payment cycle every month. Once an organization runs out of automation credits, it will then require Zoho Sign Credits to execute the automations as outlined in the consumption chart given above.

How will this affect the existing organizations? What happens to my existing API and SMS credits?
This revamp will merely replace the API and SMS credit add-ons with the new Zoho Sign Credit add-on. It will not impact the existing organizations and their users in terms of the cost incurred. If your organization still has API or SMS credits left when the revamp is implemented, your actions will continue to consume those leftover add-ons and only upon their exhaustion will it require Zoho Sign Credits.

How will this affect organizations subscribed to the Zoho Sign API edition?
Organizations subscribed to the Zoho Sign API edition will not be affected in any way. They will simply be required to purchase Zoho Sign Credits instead of API credits once the revamp is implemented. Similar to other plans, their leftover API credits will be utilized first and only upon their exhaustion will they be required to purchase Zoho Sign Credits.

When will this revamp be implemented?
Zoho Sign Credits will be available for purchase and use by mid-August.

If you feel this change might disrupt your usage of Zoho Sign, feel free to let us know and we will look to assist you accordingly. For further details or any assistance, feel free to comment below or write to support@zohosign.com. And do keep following us closely on this space for more exciting announcements very soon. 

Happy Zoho Signing!

Cheers.
Sai Anand

    • Recent Topics

    • How to Send Email from within a custom module (with or without an email template)

      It is possible to send an email from the Deals module. However, I can't find a way to send an email from any of our custom modules. I have tried adding an email field to the modules (even though we don't really want one or need it there). That doesn't

    • General suggestions

      Hello, I've picked this forum as it is at the top of the list! :) First suggestion: A general forum for issues and comments that are not specific to a particular Zoho application. Second suggestion: Put a link on the home page to "Zoho Identity Access Manager" The first suggestion came about because I didn't know where to post the second! ;) Regards Mark

    • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

      The address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon. It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition. Managing addresses

    • Can't upload attachments.

      I can't upload attachment in Zoho Mail.

    • Need Guidance on SPF Flattening for Zoho Mail Configuration

      Hi everyone, I'm hoping to get some advice on optimizing my SPF record for a Zoho Mail setup. I use Zoho Mail along with several other Zoho services, and as a result, my current SPF record has grown to include multiple include mechanisms. My Cloudflare

    • How use

      Good morning sir I tried Zoho Mail

    • Zoho Mail Desktop App Not Loading + Can’t Manage Multiple Accounts

      Hi everyone, I’ve been having ongoing issues with the Zoho Mail desktop app for the past few weeks. The app starts to load but gives up midway and never actually opens — there’s no error message, it just stops loading. The main reason I use the desktop

    • not able to convert pdf to jpg and other forms and vice versa.

      i want to change my pdf to jpg, word, etc and some times jpg to pdf. i don't know how to do in this.

    • Feature Request: Tag, Search, and Report on Individual Private Comments

      Zoho Desk Team, First, I want to say that we are extensive users of Zoho Desk and it is a core part of our support operations. We rely heavily on the private comments feature for internal communication, knowledge sharing, and maintaining a clear history

    • Connecting two modules - phone number

      Hi, I’d like some guidance on setting up an automation in Zoho CRM that links records between the Leads module and a custom module called Customer_Records whenever the phone numbers match. Here’s what I’m trying to achieve: When a new Lead is created

    • Changing an agents email address

      How do you change an agent's email address? I keep getting a red circle even though I am an admin. And on one of my agents he has two email addresses? How is that possible?

    • Creator Change History: Ways to improve

      Hi Everyone, Recently been working in developing this change history(an idea from Zoho Forms) - unlike forms that you can this with a click but using Creator, we can use "old" keyword. The concept I come up with is to put the result in a table however,

    • Error when sending emails from Zoho

      Hello, When trying to send an email from Zoho CRM I keep getting the below error: javax.mail.AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, the user credentials were incorrect. Any support on this will be much appreciated. Thanks,

    • Zoho Tables is now live in Australia & New Zealand!

      Hey everyone! We’ve got some great news to share — Zoho Tables is now officially available in the Australian Data Center serving users across Australia and New Zealand regions! Yes, it took us a bit longer to get here, but this version of Zoho Tables

    • Zoho Inventory - How to pay a supplier up front then receive multiple deliveries

      How do we manage situations where we pay a supplier up front, then the receive the products in increments? Example Workflow: Create Purchase Order > Receive Bill for full amount > Receive Items 2 or more deliveries. Currently, once a Bill is created against

    • Not all emails from outlook365 migrated to my new zoho account

      I recently setup a new email address hosted by zoho. I migrated all my folders and email from my Outlook365 account to my new zoho account, but not all my emails migrated. Looks like only the past 12 months, or so, made the move. How do I get the rest

    • Zoho Inventory - Composite Items - Assembly - Single Line Item Quantity of One

      Hi Zoho Inventory Team, Please consider relaxing the system rules which prevent an assembly items from consisting of a single line item and outputting a quantity of 1. A client I'm currently working with sells cosmetics and offers testers of their products

    • Clients not receiving emails

      I've been informed that my emails are not being received. Is there anything that I should look into to rectify this? Many thanks!

    • Max numbr of IMAP Accounts in Zoho Mail?

      In Zoho mail, you can manage the inboxes of other accounts using IMAP (and POP, actually) https://www.zoho.com/mail/help/external-imap-accounts.html Is there a max to the number of inboxes we can add?

    • Formula Fields Trouble

      Hi,  I can't get even a simple formula field to work and must be doing something dumb. This formula: If(Len(Trim(${Quotes.Subject}))=0,1,2) Gives the error: You used the wrong type of data in an argument. Check what you entered between the parentheses of your functions to make sure you put the right kind of data in the right place. This formula: Len(Trim(${Quotes.Subject}))=0 Gives the error: Syntax Error. Check the examples for any functions you're using to see if you formatted them correctly. Make

    • OPTED FOR STORAGE BY DESCRIPTIVE MISGUIDANCE

      We've opened a domain with three mail ids and payment has also been processed now the bill raised is for single use ID with additional storage capacity. Kindly request you to modify the purchase.

    • How can I add a new organization on Zoho Campaign

      I want to create a new organization with my Zoho Campaign

    • White Label certificate

      Hi all, About 72 hours ago, we fulfilled all steps for white labeling (CNAME to point to mail.cs.zohohost.eu), but since then the configuration page is now stuck at "generating certificate" since 3 days. When I execute an NSLOOKUP mail.webfoundry.be it

    • www.abc.com is working but abc.com is not

      I have my domain in godaddy. I have created a website using zoho sites and now I want to publish it and I tried doing it. Mapped the domain www.abc.com, abc.com. In godaddy changed the CNAME values. A, @ was parked and updated with zoho's IP address.

    • Split my account

      Hello, I recently bought an email service for a friend. But, looks like I used my personal account to buy the plan. Please split the account so that the email service stays in a different account than my personal account.

    • Remote Server is misconfigured

      Dear Team, I am unable to use email id as remote server is misconfigured. It would be really great if you could help on this and get this resolved. Thanks & Regard Rohit Gupta

    • Have Mail Lite, wish to add/purchase 2nd domain and use email

      Hello, I have recently created two new businesses. I have successfully used Zoho to create a domain for one business and have set up two email addresses / users on that domain. I am trying to figure out how to create a second domain, just like I did the

    • Zoho Learn - AI Translate

      Hi Learn team, I had a situation today where I was providing training to a client team and I had written articles into their Zoho Learn to support their learning. I realised that one of the team members was a non-native English speaker and they were struggling

    • Need support in setting up the company email and few other setups

      Need support in setting up the company email and few other setups

    • This mobile number has been marked spam.

      Dear zoho team, I am very happy to use zoho,because it india 🇮🇳 own app, but when we login into zoho account we facing some issue, please solve below issue ASAP. Add your mobile number As an added security measure for Accounts, you need to verify and

    • Add an external email to the allowed list

      I need to allow an external email to raise a ticket on Manage Engine ServiceDesk Plus. The external email is a outside of our domain and is not a domain user. The email address that needs to be allowed to raise a ticket request is noreply@formsatack.com.

    • Display name & account type change

      I made a mistake and subscribed with an individual account instead of business, how can I change the account type and enter the details of the business. The other question, if I can't, then I want the display name of our email to be 'Business name' instead

    • Request to change display name in Zoho mail

      Hello Zoho Mail Support, I am experiencing an issue with changing the display name on my Zoho Mail account. My email address is: info@witchcraftproduction.rs . I have already updated the display name in Settings > Mail Accounts, where it now shows as

    • Outbound IP address SPAM problem.

      Hello Zoho Support, We noticed that one of your outbound IP addresses (136.143.188.12), which delivers our domain’s mail, is currently listed on the UCEProtect blacklist. Because of this, our messages are sometimes flagged as spam by recipient servers.

    • Answer Bot and Personalized Questions

      Hi there, I have the same problem using the SalesIQ Answer Bot and the Zoho Desk Answer Bot (which really need different names, to be honest, in order to avoid confusion...) Customers that visit our website ask questions in the form of "What do you do?"

    • Forwarding

      How can I forward my Zoho account to my gmail account? Noël

    • Kaizen #89 - Color Coding using Client Script

      Hello everyone! Welcome back to another exciting Kaizen post. Today let us see how you can apply color codes to the List and Detail Pages of Zoho CRM using Client Script. Need for color code in Zoho CRM When you mark things with different colors as a

    • Your bot just got smarter: AI-Powered routing that reads between the lines

      What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missing

    • Add a Way to Duplicate Cards in the Same Canvas (Retain All Settings)

      Dear Zoho SalesIQ Team, We would like to request a new feature in Zoho SalesIQ: the ability to duplicate an existing card within the same canvas while retaining all of its information and settings, including conditions, configurations, and display preferences.

    • Zoho Mail CC and BCC not working

      Zoho Mail CC and BCC not working. I have tried multiple combinations amongst my domain aliases but emails sent as CC or BCC never arrive, not even to Spam. I have checked that the DNS is set up correctly in Cloudflare and have even received a DMARC report

    • Next Page