⚠️ Gmail's new policy guidelines to impact emails sent from Zoho Bookings, starting Feb 2024!

⚠️ Gmail's new policy guidelines to impact emails sent from Zoho Bookings, starting Feb 2024!

Hi there,

We'd like to inform you about the upcoming changes to Gmail's guidelines, set to take effect on February 1, 2024. Gmail is rolling out policy changes with the primary goal of fortifying security and reducing spam within its platform. 

This will impact sending emails from your Gmail addresses. Take a look at Gmail's announcement for details.

The impact happens when

  1. A Gmail address is used as the Sender email.

  1. High-volume emails are sent to Gmail addresses.

 1. Gmail as Sender address

When the sender's email address in Zoho Bookings (Super Admin or Staff email or Workspace or Business email) is a Gmail address, the email will be quarantined by the recipient servers. To prevent delivery issues and potential IP reputation damage, emails from "gmail.com" as the domain will not be triggered from Zoho Bookings after February 1, 2024.      


Possible scenarios

  • Super Admin/admin email addresses - A Gmail address is used during Zoho Bookings signup. The Super Admin's email will be the default sender for emails.

  • Sender email addresses - The sender emails of the Staff/Workspace/Business are Gmail addresses.
     

What changed?


Gmail will begin using a  DMARC quarantine enforcement policy. DMARC allows domain owners to specify policies that instruct receiving email servers on how to handle messages that fail DMARC authentication.

What should you do?

To resolve this, we encourage the use of email addresses other than Gmail, preferably non-generic email addresses.

For example, if the Super Admin or any other staff in your organization signed up using a Gmail address, then we recommend you replace them with another email address. If you don't update your gmail address before Jan 31, 2024, email notifications will be sent from notifications@zohobookings.com by default. You can later switch to an email address in a custom domain.

If your sender address is set up using a custom domain (own domain), please consider setting up DKIM and SPF authentication for your domain. This is done to ensure your emails are delivered without hassles. This would be mandated from the app going forward.

2.  High-volume emails to Gmail addresses

According to Gmail's revised policies, you must have your domain DKIM and SPF authenticated when sending more than 5,000 emails per day to Gmail addresses to ensure deliverability of your emails.

Possible scenarios

Consider an EduTech company, Zylker, which manages more than 5000 educators online, all using Gmail addresses. Zylker sends email notifications and reminders from its dedicated email address (admin@zylker.com). Now, this domain, zylker.com, needs to set up SPF and DKIM authentication to ensure successful email delivery.

What should you do?

  • DKIM alignment - Authenticating your domain will verify your DKIM record and help fulfill Gmail's criteria. Learn more about authenticating your domain in our help doc - SPF and DKIM authentication.

    Note: Kindly note that in the upcoming months, we plan to make verified DKIM records mandatory, so it's recommended that you configure them at the earliest.

  • DMARC record - Ensure that the DMARC record for the domain is set at least to "none" if you're just getting started. (You can set to quarantine/reject based on your org's decision)

    For example, assuming you purchased your domain on dreamhost.com, you can visit their platform and configure the DMARC policy as "none," following the provided instructions.


We'd like to emphasize that both these changes are a result of Gmail's policy change, and Zoho Bookings has no control over these guidelines. We appreciate your understanding and cooperation in ensuring that the necessary adjustments are made to your email configurations before the specified rollout date.

If you have any questions or concerns, please feel free to reach out to us at support@zohobookings.com.

Regards,
Zoho Bookings

    • Sticky Posts

    • 📣📣 Zoho Bookings - Feature Roadmap 2024

      Hi Everyone, Thank you for all the support you have been showing Zoho Bookings. We had a fabulous 2023, with a bunch of new features and over 60K new users. In 2024, our prime focus will be on user experience, and we have a few vital features coming in
    • Attention: Scheduled Maintenance at US DC on Dec 19, 2024

      Dear Bookings users, We would like to inform you that we've scheduled maintenance activity at our US data centers on Thursday, December 19th, 2024, from 5:30 PM to 5:45 PM PT. During this period, Zoho Bookings will be completely unavailable for the accounts
    • Important: DKIM verification needed for unauthenticated email domains

      Hi all, This post is to inform users who are currently using unauthenticated email domains as their sender email for their notifications. We have mandated DKIM verification for all domains used as sender email addresses for the outgoing emails by 01-Feb-2025
    • Introducing Appointment Title Customization

      Hi all, We're delighted to announce an exciting feature, Appointment Title Customization, which you can use to personalize your appointment title according to your business's specific needs and preferences. An appointment title provides a glimpse of the
    • Attention: Important updates to the payment gateway integrations

      Greetings from the Zoho Bookings team! We have a few important updates to the payment gateway integrations that allow you to collect online payments for your appointments. The following payment gateways will be updated, and we encourage you to make the
    • Recent Topics

    • Form to update a CRM contact field

      Hello I need an help as I am going crazy. I need to create a form where there is a dropdown field with the contacts of Zoho crm (if possible filtered on the base of a field) and where other fields will be be automatically fetched with zoho crm data as
    • Lookup field, odd issue

      So I tried creating and app that has the names of engineers so I can use that for a lookup in the other apps that are being created . I add the look up in a new app, launch the app and when I try to fill out the form its just blank in the drop down menu
    • Query About Updating Records in Batches via API

      We are working on integrating the Creator application with an external app, and we need to update thousands of records daily. I understand that the "Update Records" API is available; however, it appears to be designed for updating multiple records with
    • PDF API FROM ZOHO CREATOR DELUGE SCRIPT

      Hi I am in need of using a PDF Api to compress and Merge PDF files from zoho creator. Any support on this would be really helpfull any sample code for any PDF API would be extremely heplfull
    • Filter report using dynamic filter using function not working

      Hi - I am trying to dynamically filter a report as follows: when I save the filter it looks like this: However when I run the report it is not returning results as I expect. I have tested the function. If I copy and paste the output of the function and
    • How to add coloring on List Reports

      Hi guys, I would like to add colors to List reports. Is there an option to apply table colors other than using the custom layout? Thank You!
    • Formula fields - Request for dynamic recalculation / proper implementation

      Hi Guys, I have a big problem with Zoho formula fields. They don't recalculate each time the record is viewed - only when a record is edited. Formula fields should be updated dynamically each time a record is retrieved. As an example: I have a formula
    • 🔍 How to effectively organize data in a CRM? – My approach and questions for you

      Dear ZOHOssians! While working on organizing data in a CRM, I decided to use the native modules: Leads, Deals, Contacts, and Accounts as a solid foundation for managing processes. However, I’m now exploring the next steps and considering various options
    • Editing data in Related List tables

      Hi, we have a related list table showing many quotes on our Client record. At present, we have to edit each quote record by entering each record and then going back to the Client record. Is there a way to edit the various fields shown in the related list
    • Directly Edit, Filter, and Sort Subforms on the Details Page

      Hello everyone, As you know, subforms allow you to associate multiple line items with a single record, greatly enhancing your data organization. For example, a sales order subform neatly lists all products, their quantities, amounts, and other relevant
    • Is there a API to fetch tasks in a Board/Section

      I am writing a scheduled function that retrieves all the tasks and send an reminder on cliq. I cannot seem to find a API to fetch tasks (by user / board / section) What are the way to fetch tasks?
    • Zoho Books - uploading company logo squashed

      I am trying to upload my company logo with the following dimensions - 240 x 240 pixels and a file size of 106Kb. When I look at the logo in my invoices, it is squashed and not the right size. Any idea what is going on? I've tried uploading jpeg and png
    • Streamline Custom Dashboards

      I'd like every brand have the same dashboard. Is there a way to streamline them so every brand has one? Or that I can use the same dashboard from another brand?
    • How to Create and Edit Advances in Zoho Expense Using Deluge?

      Hi everyone, I am working with Zoho Expense and need to manage Advances (Advance Payments) using Deluge. I’ve familiarized myself with some basic functions, but I have specific questions about how to create and edit advance records: Creating Advances:
    • Integrate MS Teams with Zoho CRM for faster collaboration

      Availability Editions: Standard and above DCs: All Release status: This feature has been released for all users in all DCs. Help resource: Microsoft Teams integration Hello everyone, We're adding MS Teams to our lineup of CRM chat integrations—Cliq, Slack,
    • Easy way to delete attachments

      I've reached my data limit and would like to run a view/report, and mass delete attachments. Is there an easy, fast way to do this? Moderation Update: Post Summary: There are two features the post discusses a) Easy way to remove Email attachments Will
    • Ho to restrict access to row level to Zoho Analytics users

      Let me explain the scenario we are trying to achieve. We have an online system our team members work with. On it we have 6 users that manage data from different areas (North, South, East and West). We would like to transfer this information to a Zoho
    • Remove the link between app admin roles and org admin privileges

      Greetings Zoho One Team, Currently, assigning someone as an admin in certain Zoho apps, such as Cliq, Connect, Mail, Vault, or Forms (and maybe other apps as well) automatically grants them org admin privileges, even though they are not listed as org
    • Standalone function is not working

      Hi, We have created a standalone function to integrate with a third-party service using OAuth. However, the standalone function's REST API key is expiring automatically after some time. When we regenerate the API key from the admin account, the function
    • All Deluge environments draggy! Negatively impacting productivity

      Hello, I have been using Zoho flow, CRM, Project, etc to develop custom functions, integrations. etc. for over 5 years. However, just about 3 days ago, I observed the deluge integrated environment is now acting draggy across all Zoho products using Chrome
    • Pass json to ZDK.Client.openMailer TO parameter

      Hello I try to make send emails to a list of emails with : ZDK.Client.openMailer({ from: 'example@zoho.com', to: details_output, subject: 'test Mailing List', body: 'Test Mailing List Body' }); where details_output is an array like : [{ "email": "testcarte18078@test.com",
    • How to remove banners at the top of email web page

      Every day, I find valuable screen real estate being consumed by Zoho advertising themselves at the top of my email web page. I can dismiss that "announcement", but something else will come back the very next day. How do I permanently dismiss them as 99%
    • My domain provider does not support to DKIM records

      My domain provider does not support to DKIM records in zoho mail. It does not allowed underscore in a TXT name but zoho had provide DKIM records already with an underscore This is the zoho provides But my domain provider does not allowed
    • Zoho email experiencing delay when receiving emails from AWS SES

      When sending an email from our SES, our non-Zoho email is receiving emails almost instantly with a 1-2 min delay, however, the zoho email we send to is experiencing delays from 3-4 hours and sometimes dont recieve them at all. Any idea what might be going
    • How to listen to ticket change

      Hello community, I created a widget, which checks all departments, if the user has written there as well, as some customer do this. Overall it works fine, except that I have to refresh the widget tab every time I go to another ticket. How can I listen
    • Did you know you can secure your content with Zoho Writer?

      Sometimes you need to protect certain parts of your content to conceal sensitive information or prevent changes to important sections of a document. Zoho Writer offers several tools for securing content to help maintain privacy, security, and confidentiality
    • Webhook when estimate is refused is not firing

      Hello, I use a workflow through make that sends estimate with zoho books (I paid books and sign). -Those estimates when accepted are firing the webhook that I create in zoho sign (photo 1) -However when refused they are not firing the webhook that I created
    • How do I delete a test email address to which I am supposed to send a test email?

      How do I delete an email address added to a test email recipient that is no longer needed due to resignation or other reasons?
    • Create custom rollup summary fields in Zoho CRM

      Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were
    • Creating smart filters manually

      Hi Team, One of my colleagues accidentally deleted the Notification folder in Zoho Mail. Now all the emails are directing to spam instead of inbox. Is there any way to create the smart filter manually?. With Regards, Logeswar V
    • Is there a way to get Guided Conversation responses to appear on a ticket?

      Hello When using the Create Ticket block, is there a way to save all of the responses the user has inputted on the ticket once it's been made?
    • Tickets Assigning Automation

      I am trying to build a bot which can automatically assign the tickets to the concerning team as of now we have a dedicated person who read the emails, understands the query and then assign it to the dedicated team. I have built an prototype of the same
    • Zoho Desk using APIs

      We have generated the necessary tokens and successfully executed the following calls: • List all tickets • Get a ticket • Create a ticket We have encountered difficulties when attempting to perform searches using the APIs related to SEARCH, as it returns
    • Knowledge Base - Import PDF/Doc

      Our company already has guides and manuals in PDF/word format. Is there a way to directly important these as articles for our customer portal? When doing a copy/paste the formatting gets a little skewed and images don't post over either. 
    • Paid Support Plans with Automated Billing

      We (like many others, I'm sure) are designing or have paid support plans. Our design involves a given number of support hours in each plan. Here are my questions: 1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature? The
    • Credit Card Terminal for Zoho Books

      Hello, Instead of punching the credit card number manually for customer payment, do you have a third-party hardware credit card reader that works with Braintree? Thank You
    • Checklist/ save to onedrive/ a group of items invoicing in Zoho FSM

      hi, is there a way to add a specific checklist to any WO without passing eachtime by the model customization? can we save file such picture directly in our sharepoint ak onedrive? is there any way to add a group of item pre defined to make invoicing easier
    • Splitting a List into different rows

      I am getting a List from a for each loop. But I can't figure out how to separate each item that is separated by a comma. Example Zone 1 - Front Door,Zone 2 - Rear Door,Zone 3 - Side Door I need it too look like this: Zone 1 - Front Door Zone 2 - Rear
    • This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

      I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the
    • Zoho Analytics - CRM Sync Failure

      We have experienced consistent sync failures between our Zoho CRM and Analytics apps, but there aren't any details provided as to why this failure might be occuring. Please advise on troubleshooting steps so we can figure out how to restore the sync.
    • Next Page