How to display historical ticket information of the total time spent in each status

Hi All,

Hoping someone can help me, as I am new to Zoho Analytics, and I am a little stuck.

I am looking to create a bar chart that looks back over tickets raised in the previous month and displays how much time was spent in each status (With Customer, With Support, With Engineering). I want to do this primarily so I can graph over time if the time with engineering is going down. 

The graph I am looking to produce is one with time on the X axis and Status on the Y axis. 

Example: If I had 5 tickets in August, with each spending 0.5 hours in With Customer, one hour in With Support, and 2 hours in With Engineering, the graph would display a bar chart showing:

With Support = 5 Hours

With Customer = 2.5 Hours

With Engineering = 10 hours

Unfortunately, I only seem to be able to get data for tickets that are currently open and not ones that have been open historically. Does anyone know how I can go about doing this???

This is my current graph and parameters.

• Topic Participants

• Matthew Torr

• Naresh Kumar K K R

  

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