Hello everyone!
Welcome back to another interesting Kaizen post. In this post, we can discuss Client Script ZDKs support for Detail (Canvas) Page.
What is Detail (Canvas) Page?
A
Detail(Canvas) Page allows you to customize the record detail page to your preference by letting you add background color to each field, arrange them in a different order, use custom buttons instead of field names, use different font styles, and a lot more. This view is available in all the modules, including the custom modules.
Canvas is a powerful design platform that aims to transform your Zoho CRM user experience, from a visual as well as functional perspective. To customize a record detail page using
Canvas, you can select any pre-designed template from the gallery and customize them according to your requirements, or create your design template from scratch with the help of design tools.
The following are the ZDK Functions related to the Detail(Canvas) Page in Client Script.
- getBlueprintTransitionByID() - To get blueprint transition by id
- getBlueprintTransitions() - To get blueprint transitions in page
- addTag() - To add a tag to the page
- removeTag() - To remove a tag from the page
- getTags() - To get the list of tags in the Page as array of objects
- openMailer() - To open Mailer component
- scrollTo(element_id) - To scroll the page to the given element's location
- highlight(config) - Using this ZDK you can highlight an element
- getElementByID(element_id) - To get the UIElement object.
- mask() - To mask the field value
- initiate() - To initiate a transition in Blueprint
- click() - To initiate link click event
- disable() - To disable the link
- enable() - To enable a link
- setVisibility() - To show or hide an element
- addToolTip(config) - Use this ZDK to add tooltip for an element
- removeToolTip() - Use this ZDK to remove tooltip for an element
- addStyle(config) - To apply CSS styles for an element
- freeze(value) - To freeze a particular element
- setImage(value) - To set image for the image element
- setActive() - To set active tab in a container
- setContent(value) - To set text content for the text element
Note: Apart from these ZDKs, you can use all the other ZDK functions which are not tagged.
Use Case
ABC is a hardware manufacturing company. Let us consider that you want to achieve the following using Client Script. The Detail (Canvas) Page has the fields Category, Products, Phone Number and there are two images added to the Detail (Canvas) page currently. One corresponds to Ignition System and the other corresponds to Gauges and Meters. The following is the Detail (Canvas) Page of Orders Module.
1. Based on the Category of the order, display the image.
- If the Category is Ignition System then the image corresponding to Ignition System should be displayed.
- If the Category is "Gauges and Meters" then the image corresponding to "Gauges and Meters" should be displayed.
2. The image should have a tooltip.
- The Ignition System image should have the tooltip as "Ignition System".
- Gauges and Meters image should have the tooltip as "Gauges and Meters".
3. The Detail (Canvas) page has a text element. The background colour of the text box should be blue and the text should be grey.
4. Create a custom button in the Detail (Canvas) Page. When the user clicks this, ask for confirmation, and open the mailer box.
5. Mask the last 5 digits of the phone number for all profiles other than the administrator.
Solution using Client Script
All the requirements are for the Detail (Canvas) page of Orders module. For the requirements 1, 2, 3 and 5, you need to create a Client Script with onLoad page Event.
For requirement 4, you need to create a Client Script with Canvas Button Event type and onClick Event. So create two scripts as follows.
1. Client script 1 for requirements 1,2,3 and 5.
2. Client script 2 for requirement 4.
1. Client script 1 for requirements 1,2,3 and 5.
- Go to Setup > Developer Space > Client Script. Click +New Script.
- Specify the details to create a script and click Next.
- Enter the following script and click Save.
// Tooltip for images var ignitionImage = ZDK.UI.getElementByID('iImage') ignitionImage.addToolTip({ text: 'Ignition System' });
var guageImage = ZDK.UI.getElementByID('gImage') guageImage.addToolTip({ text: 'Guages and Meters' }); log(category_name); // Visibility of Images if (category_name == "Gauges and meters") { ignitionImage.setVisibility(false); } else if (category_name == "Ignition system") { guageImage.setVisibility(false); } // Style textbox var elem = ZDK.UI.getElementByID('Section') elem.addStyle({ 'background-color': 'blue', color: 'white', 'border-radius': '40px' }) //Mask phone Number var user = ZDK.Apps.CRM.Users.fetchById($Crm.user.id); log(user); var field_obj = ZDK.Page.getField('Phone_Number'); log(field_obj.getValue()); log("Profile name of the user is "+ user.profile.name); if(user.profile.name != 'Administrator') { field_obj.mask({ character: '*', length: 5, reverse: true }); } var category_name = ZDK.Page.getField('Category').getValue();
|
- $Crm is a constant supported by Client Script, using which you can get the org related information and use it in your script.
- Here is the impact of Client Script in Detail (Canvas) page for a Standard user.

- Here is the impact of Client Script in Detail (Canvas) page for Administrator.
- You can see that the Phone Number is partially masked when you view the order canvas page as a Standard User and not masked when you view the order canvas page as an Administrator.
2. Client Script 2 for requirement 4
- First, you need to add the button to the Detail(Canvas) page.
- Go to Setup > Customization > Canvas.
- Right click the Canvas page for Accounts module and click Edit.
- Click Elements, drag and drop the button wherever required and specify a label for the button.
- Right click on the button, select Add Element ID and enter the ID of the button in the pop up that appears.
- Once the button is created, you can configure Client Script in two ways:
- Right click on the button--> Add Client Script--> onClick. The Client Script IDE appears with the event type as Canvas Button Event. (or)
- Go to Setup > Developer Space > Client Script. Click +New Script.
- Specify the details to create a script and click Next.
- Enter the following script and click Save.
var isProceed = ZDK.Client.showConfirmation('Do you want to open the mailer window?','Proceed','Cancel'); if (isProceed) { ZDK.Client.openMailer({ from: '', to: [{ email: '', label: 'ABC Industries' }], cc: [{ email: '', label: 'ABC Industries' }], subject: 'Greetings from ABC Industries!', body: ' ' }); } |
We hope you found this post useful. We will meet you next week with another interesting topic! If you have any questions or if you want a Kaizen post on a particular topic let us know in the comments.
Click here for more details on Client Script in Zoho CRM.
Related Links
Cheers!
Recent Topics
Changing the Default Search Criteria for Finding Duplicates
Hey everyone, is it possible to adjust the default search criteria for finding and merging duplicate records? Right now, CRM uses some (in my opinion nonsensical) fields as search criteria for duplicate records which do nothing except dilute the results.
My followed tickets extension is not working under the All departments view
Hi. I've installed the My followed tickets extension. However, when I try to open the extension under the all departments view, I get the following message: 'Sorry, this extension is not supported in the All Departments view.' How can I solve this p
Ticket Time Entry to Timesheet
The title just about sums it up. I have searched here and not found anything relevant, but If I overlooked, then please set me straight. We have staff that do nothing but close tickets in desk all day long. These tickets represent their timesheet. Is there a way to have this information sync or for a tech to go into their timesheet themselves and sync it with their tickets of the same timeframe?? We waste a ton of time doing timesheets and the old "Clock in/Clock out" isnt detailed enough for us!!
Calls undetected.
The call is not showing on the call log.
Calls undetected
Zoho is not reading calls made.
Multi-currency and Products
One of the main reasons I have gone down the Zoho route is because I need multi-currency support. However, I find that products can only be priced in the home currency, We sell to the US and UK. However, we maintain different price lists for each.
Archiving Contacts
How do I archive a list of contacts, or individual contacts?
Missing information data Zoho inventory
there some missing data in Zoho inventory connection. pick list stock counts bin location we have requested it via mail and the support team doesn’t gove feedback. has anyone achieve to get these info or to ask other ya les
Calendar Events Issues
Not able to view scheduled events on my calendar
Unable to verify domain for Zoho People
I have added TXT records in my DNS (GoDaddy) [screenshot attached], but unable to verify even after 12 hours after adding. On checking the console, it shows some errors [screenshot attached]. It appears that the verification flow is broken - please provide
Extensions 101 webinar series: Build, integrate, and monetize with extensions
Attention developers! Are you ready to take your extension development skills to the next level? We're excited to bring back the Extensions 101 webinar series with an expanded lineup of Zoho products and an introduction to more platform features. Last
Custom Related List Inside Zoho Books
Hello, We can create the Related list inside the zoho books by the deluge code, I am sharing the reference code Please have a look may be it will help you. //..........Get Org Details organizationID = organization.get("organization_id"); Recordid = cm_g_a_data.get("module_record_id");
Where are recordings stored?
I have hosted a couple of test meeting, used the "record" button to start and stop the recording but I am unable to find where are those recordings saved? Can anybody help? Thanks
Zoho Desk's integration with Microsoft PowerBI delivers advanced analytics insights
Hello everyone, Gaining advanced insights through reports and dashboards is one of the critical requirements of every business. In addition to key metrics tracked in Zoho Desk, such as agent performance, SLA adherence, and ticket lifecycle, businesses
Create static subforms in Zoho CRM: streamline data entry with pre-defined values
Last modified on (9 July, 2025): This feature was available in early access and is currently being rolled out to customers in phases. Currently available for users in the the AU, CA, and SA DCs. It will be enabled for the remaining DCs in the next couple
IMAP error message in Zoho mail
I cannot send emails today. Everything fine for years until today. Get a message: "You are yet to enable IMAP for your account. Please contact your administrator". Does anyone know how to correct this?
Enhancements to Zoho Map integration tasks
Hello everyone, We're excited to announce enhancements to the Zoho Map integration tasks in Deluge, which will boost its performance. This post will walk you through the upcoming changes, explain why we're making them, and detail the steps you need to
IMAP stopped working today
Hello! I've been a paid customer for more than 10 years, IMAP was always working fine. But today this is the error I've got on my iPhone: I've tried toggling the IMAP for my account (Mail -> Settings -> Mail accounts) off and on again, but that did not
Are custom portals accessible on the Zoho learn smartphone app?
In other words, can users external to my organisation, once signed up, use the app in the same way as internal users? Thanks
Zoho Books/Inventory - Update Marketplace Sales Order via API
Hi everyone, Does anyone know if there is a way to update Sales Orders created from a marketplace intigration (Shopify in this case) via API? I'm trying to cover a scenario where an order is changed on the Shopify end and the changes must be reflected
Conditional Layouts On Multi Select Field
How we can use Conditional Layouts On Multi Select Field field? Please help.
Multiple columns in a form
I am evaluating Zoho Creator. However, I am seeing almost no layout control on a form. Just a basic 1 or 2 column format that is then imposed on the entire form. That's not going to work for many, many real world cases. We need multiple columns per line, and we need each line/section to occupy a single column or be able to span the columns. Someone please tell me that I'm missing something and the capability is actually there.
Global search
Hi! I think it would be great to have a global search that would give you results from all records of a database, no only for a single field of a single form as we have now. Thanks!
Any insights about API/v2? Having problem for a while.
I don't know why it is throwing a 404 error, my report name is correct. Has someone had this issue and how you fix it?
Edit QR code with redirect to form
Guten morgen, wir haben ein Formular Reklamation_erstellen. Dort soll ein QR Code erstellt werden, der im Lieferschein angezeigt wird. Beim Scannen auf dem soll das jeweilige Formular zum BEARBEITEN geöffnet werden. Leider bekomme ich es nur so hin, dass
Getting all the ingredients together for baking an app
Good day everyone. After reading a lot of the help docs and watching videos, I now started on my app. To prevent hours and hours wasted on going down the wrong track, I would like some clarification on the following. But first some background: I have
Help Needed with Configuring ZC Microservice
I'm attempting to create a simple microservice, but am running into problems with scope and auth. Using Custom API Builder, here's my setup: 1. Method: GET 2. Auth: OAuth2 3. User Scope: All users 4. Response: Standard 5. Function: A function that returns
Creator Simplified #10: Predefine Form Field Values and Make Them Read-Only for Users
Hey Creators, Ready for this week's tip in the Creator Simplified series? Today, we will explore how to have read only fields in a form. Use Case: Assume a scenario where the default value for a Department field needs to be English Literature, but you
Zoho Mail : Email Outgoing Blocked
I suddenly received the following message yesterday. I cannot send any mail. Please resolve as soon as possible, I cannot work without sending email. Dear User, We regret to inform you that your email outgoing has been blocked and you will not be able
Creator and Tables
Good day. I am trying to create my first application. I have imported my data into Tables and am creating my app in Creator. I do not see my tables and cannot see how to write forms data to a table. Even the Workflow just uses the form. In one of the
customer Name and address details
i created one application there is no customer details in that . how to add customer details and
Recalculate every row in the subform
Hello, Can anyone help me with a script, please? I have an issue. Sometimes it happens, that in a multi row subform one of the rows show an incorrect row total value. Not really understand how it can happen, if I have a 20 row subform, 19 rows show correct
Creating Repeat Forms that remove redundancies
I wanted to understand if you can make multi-layer forms that reduce the need for users to input information in again and again. We want a form that our suppliers fill out per ingredient they sell, and the end result should have the Ingredient (Section
What is the difference between the free plan and the mail lite plan?
What is the difference between the free plan and the mail lite plan? How many emails can I send per day?
Unblock email
Hi The outgoing mail from a client of me is blocked. I already made tickets and tickets are send to the EU desk but nobody is responding. The problem is already 4 days! There is absolutely no help from the support. I am really not satisfied at all! Can
Domain verification failure
Hello Zoho Support, I purchased my domain directly through Zoho Mail, but the domain verification keeps failing with the message “TXT verification failed.” I’ve already waited and retried several times, but it still won’t verify. Could you please manually
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
My email account is unable to send emails, and I urgently need to use it. How can I resolve this?If there is anything we have done wrong, please let us know in advance so we can actively cooperate to improve. User ID: 850482493
URGENT: Email stopped workin - can't access admin panel
For some reason email sending stopped working. When I try to send an email it fails with "Unable to send message;Reason:451 4.7.1 Temporary system error" I can receive email just fine I see in my notifications some errors about the MX records, however
Can I associate an invoice to a Project after the fact?
We have generated an invoice but would like to assoicate it to a Zoho Project after the fact. Is there any way to accomplish that? Thanks, Scott
Emails I send as a cc or bcc NEVER GO THROUGH TO THA RECEIVER !!
every time i send a cc or bcc copy of an email to anyone when I’m using my zohomail.com email - no one ever gets the cc of bcc copy if the email: why???? And i triple check that the email addresses are correct; then i get back an email message (EVERYTIME)
Next Page