No Response from Zoho Support in 8 Days - Typical?

No Response from Zoho Support in 8 Days - Typical?

I have a couple of issues I'm trying to work through.

Initially, I was getting support from support@zohofsm.com, but I have not received a response in 8 days (11 on another question).

Is this typical? Can I pay for support?

For context, I am not spamming support; I have a couple of specific issues I'm trying to resolve.