Update on PDF Download Issues Caused by Antivirus Software

Update on PDF Download Issues Caused by Antivirus Software

Hello everyone, 

Antivirus software is designed to protect your computer from malicious software and threats. However, they may mistakenly identify legitimate files and software as threats at times. This is known as a false positive. We have received reports from some of our customers that they are unable to download transaction PDFs from Zoho Invoice due to false positives from various antivirus software. Our developers, in collaboration with security experts, have identified that these are false positives and not actual threats.

We have reached out to the development teams of these antivirus software to resolve this issue as soon as possible. In the meantime, we have made a few changes on our end to ensure that the transaction PDFs are not flagged as threats by these antivirus software. Please write to us at support@zohoinvoice.com if you are still facing issues with downloading transaction PDFs.

We apologize for any inconvenience caused and appreciate your patience and understanding.

Regards, 
The Zoho Invoice Team 

    • Sticky Posts

    • Zoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.

      Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,

    • How to maintain steady cash flow during the COVID-19 crisis using Zoho Invoice

      Dear customers, I hope this finds you and your loved ones in good health. As we are witnessing, the COVID-19 pandemic has started taking a toll on businesses of all types. Here are some useful tips that could help you streamline your invoicing and AR processes to keep your business healthy. 1. Communicate clearly with your customers: During this period, transparent communication with customers is a necessity. A lot of businesses have started displaying messages on their home pages, explaining their

    • Introducing: Digital signature for estimates and invoices

      Dear customers, We are pleased to announce that the much awaited Zoho Invoice - Zoho Sign integration is live! You can now sign your estimates and invoices before emailing it to your customers. Also, you can have them sign your estimates while accepting it. Here is our help document to help you get started: https://www.zoho.com/invoice/help/integrations/sign-integration.html Note: This feature is available across all editions of Zoho Invoice except the Indian edition. Out of all the feature requests

    • Webinar: Introduction to the Client Portal

      Business owners know there is never enough time in the day. Not only do you have to beat the competition and make the sale, you then have to make sure you get paid. In fact, the sales process starts way before the sale, and never really ends. Preparing and getting estimates approved, collecting payments, and fielding customer requests for information related to past transactions are all part of the day in the life of a business owner. Well, Zoho Invoice can offer some relief to weary business owners.