Zoho Desk Community Digest - March 2020
New Features of the Month
- Automate your custom functions using Schedules
Marketplace Updates
- Introducing Vimeo, Insightly CRM, and 5 other Zoho Desk extensions
Other Enhancements
- You can now add contacts as cc in ticket add form and help center
- Knowledge base article permalink structure modified to include category name and section name
- A new option in the KB manage page, to help users choose if they want the feedback form to be displayed for the disliked help articles
- A new default report called "Agent Availability" is added under "Static reports". It provides the login and logout details of the agents based on the filters selected. You can group the data based on date or agent and export it xls, pdf, or csv format. This feature is only available on Enterprise and Professional editions.
- You can now integrate multiple Desk account to your Jira account
- Ability to edit the description content in "Send as Email" feature.
Important Community Discussions
- Blueprint - Allow multiple transitions between two statuses
Community learning series
- Ask the experts 12: Remote Work with Zoho Desk
Articles we are reading