Ask the Experts 12: We're here to help you work from home, with Zoho Desk

Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our forums, wherein a panel of experts will take on questions about topics related to Zoho Desk. The panel will be available for a 5 hour period and will answer any questions posted here.

Let's face it, the world is battling a pandemic and businesses across sectors have been hit. Many, perhaps even yours, have made it mandatory for employees to work from home. This week's ATE is dedicated to all those support teams who continue to offer top-notch support to customers from the safety of their homes.

We understand that working from home is not easy. In a customer support role, it can be even more stressful because businesses aren't functioning at their best. You may have more people calling in than usual, and if you're a support manager, then managing a team remotely can be a challenge as well.

At Zoho, we've been working remotely for over three weeks now, and have learnt immensely from this experience! For this ATE, our panelists are ready to share their insights and expertise on helping you supporting your customers remotely. Feel free to ask us questions related to any of the following topics:

Team Collaboration
SLA Management
Admin Management
Self-Service

We're looking forward to some interesting conversations. Stay safe and keep providing excellent support! :)

Start posting your questions right away and our experts will answer them in real time on 2 April, 2020 from 6:30 - 11:30 AM PST. We are also excited to have Troy Titus, from Scale-tec as a panelist for this session. Troy is a Zoho Desk customer and an active participant in our community, who is here to share his knowledge!

Note: This is NOT a webinar. This event is a text-based discussion on the Zoho Desk community where our experts will answer your questions for five hours straight. Start posting your questions as comments below.

P.S. Unable to view the comment box? Use the Sign in option above to view the comment section and start posting your questions.

Previous ATE Sessions:

We're always looking for customers to share their insights with the rest of the community. If you'd like to be a panelist on our next ATE session, email me at chinmayee.ma@zohocorp.com to show interest.

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