Cannot upgrade subscription plan due to payment error message

Hi Zoho team,

This is to request support on an issue I am facing during an upgrade I am trying to make to our company's yearly Zoho subscription.

I am trying to add 3 more license to my plan and during the payment phase I get the below error as in the screenshot. 

Please take into account that through this very payment method we have done our recent renewal successfully, but this attempt is failing although we have sufficient balance at our-end too.

Appreciate your immediate support on this.

• Topic Participants

• IT Admin

• Tanveer Basha

  

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