Community Learning Series | Digest #4 - August 2020

Community Learning Series | Digest #4 - August 2020

Dear customers,


We hope you're staying safe and healthy.

I'm happy to bring you the fourth edition of our #CommunityDigest with some brand-new updates from us.


1. Daily Business Updates (for Android users)

The Zoho Subscriptions Android app has got a cool new update: You can now get a push notification to your smartphone that lets you know how many activations and cancellations have taken place, and what's the net revenue for the previous day. The best part is, you can tell the app when exactly you want this notification to be sent, and the app will do just that!

This is available from our latest Android app version 1.18.3. You can scan this QR code from your smartphone to download or upgrade to the latest version (or you can use this direct download link). If you've tried this already, do let us know your feedback in the comments.



To our iOS users, we are building something you'd absolutely love! We're waiting for the iOS14 release just like you. Stay tuned :)

2. What's new in Zoho Subscriptions

From Direct Debit payments via hosted pages to a one-click 'share' option for hosted pages, check out all our latest updates from this post.

3. Tips and Tricks

In the previous digest, we looked at sending SMS reminders for your subscription business. For this edition, we have something really interesting, especially for subscription businesses.

As the chances of dealing with the same customers over and over are higher for subscription businesses, word of mouth plays a crucial role in customer acquisition. This is just one of the reasons why you should have a referral system in place.

So, here's
Tip #4:
How to implement a Refer & Earn workflow for your subscription business (with step-by-step instructions)

4. Integration Spotlight

We are glad to announce that Zoho Subscriptions is officially listed on Zoho Marketplace! This is to expand the integration capability of Zoho Subscriptions even more, so that you can connect it with any of your existing app.

With that said, we are open to suggestions and ideas. If you wish to integrate any of your existing business apps with Zoho Subscriptions, do let us know in the comments, briefly explaining the use case as well. We'll make sure to follow up and get it done for you!

5. Customer Corner

Meet Gaurav Doshi, Founder & CEO of Edmingle, a fast-growing Edutech firm based out of India.

By setting up proper workflows and mechanisms in place, Edmingle has grown 10x in the past three years and Gaurav says "Zoho Subscriptions saves me at least 90 hours a month that would have been spent on manual billing processes and follow-ups, which is the biggest ROI I get from Zoho." Read their complete story here.

6. Video Guides

From this month, we've planned to bring you some short videos to help you set up your Zoho Subscriptions account and tailor the app to your business requirements.

Here's our first playlist: Getting started with Zoho Subscriptions. Or if you'd like to find them on Twitter, follow the hashtag #SimplifySubscriptions to find videos that can help you use Zoho Subscriptions better.
Stay tuned for our next edition of #CommunityDigest!

You can follow us on
Twitter, Instagram, or Facebook to stay up to date.

Did you enjoy this month's digest? Would any other information be useful to you? Let us know in the comments, so we can continue to provide the information you're looking for each month.

Until next time,
Harikrishna
Customer Relations | Zoho Subscriptions

    • Sticky Posts

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      Dear customers, We're happy to bring you the September edition of our #CommunityDigest! Keep track of your subscription KPIs right from your smartphone: Last month, we enhanced our Android mobile app to help our customers get daily updates on their business health. We got to know from a lot of customers that this has made their job much more easier because they no longer have to keep a reminder to manually check on the previous day's revenue or activations. If you have not downloaded it yet, here's
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      Dear customers, We hope you're staying safe and healthy. I'm happy to bring you the fourth edition of our #CommunityDigest with some brand-new updates from us. 1. Daily Business Updates (for Android users) The Zoho Subscriptions Android app has got a cool new update: You can now get a push notification to your smartphone that lets you know how many activations and cancellations have taken place, and what's the net revenue for the previous day. The best part is, you can tell the app when exactly you
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      Dear customers, We hope you're staying safe and healthy. We're glad to bring you the July edition of our #CommunityDigest. New community members can view our previous newsletters here. This time, we have two major updates and three interesting topics for you: 1. Zoho Subscriptions Developer Community Since the inception of Zoho Subscriptions, our team believed that the recurring billing platform we provide should be able to offer an extensive API library that empowers businesses to automate most
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      Dear customers, We hope you are staying safe and healthy. Helping businesses manage their customer subscriptions more efficiently has always been, and always will be, our goal at Zoho Subscriptions. We strongly believe this is possible if we grow together as a community and share what we know with each other. To nurture this shared learning experience, here is our brand-new Community Learning Series! ​ Welcome to the first edition of our digest! Each edition of our community digest includes guides
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