Intoducing helpdesk integration and cloud backup in Zoho Vault

Intoducing helpdesk integration and cloud backup in Zoho Vault

Introducing helpdesk integration and cloud backup in Zoho Vault

 

Hey everyone! We're excited to share two new features of Zoho Vault with you!

 

Helpdesk integration

 

Vault now integrates with popular helpdesk solutions like Service Now, JIRA, Zendesk, Zoho Desk, and SDP OnDemand. This allows users to request access for passwords that have been enabled with access control simplyby referencing a valid
 open ticket from the helpdesk.



How?

 

Access control allows admins to restrict access to critical passwords. This ensures that users only have access to these passwords if they meet certain security parameters. Helpdesk approval is a new parameter that lets admins grant automatic access to users when they provide a valid ticket ID for an open issue.  

​

  • Administrators specify the client ID, client secret, and URL of their helpdesk to establish a secure connection between the helpdesk and Zoho Vault

  • Admins can then let users access this feature by enabling the 'Require Helpdesk approval' option, which is specific to individual passwords

  • Users can instantly access these passwords by providing a valid ticket ID from the helpdesk that has been configured with Vault by their organization's admins 

  • This lets users focus more on fixing issues rather than spending time worrying about passwords!

REST APIs from the respective helpdesk systems in the background are leveraged by Vault for this feature to work.

 

Cloud backup 

 

Zoho Vault now integrates with popular cloud storage services like Google Drive, Dropbox, OneDrive, Box, and Amazon S3, where you can securely organize your e
ncrypted backup data and use them as a disaster recovery option. 




How?

 

  • Until now, all user backup data was sent to their registered email address. With the cloud backup integration, admins can now allow users to send secure backup to their cloud accounts by configuring their Vault accordingly 

  • An encrypted HTML file will be periodically sent to a dedicated folder on the users' cloud account

  • Users can configure their account from the available cloud services, while admins have the control to decide who receives the backup 

Try out these cool features and share your feedback in the comments section below!

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