Zoho CRM Community Digest - September P1 | 2025

Hello Everyone!

September's Here! Before we jump into product updates, and community highlights, here's a quick spotlight!

Zoho has launched a Professional Sales Rep Certification course on Coursera, tailored for sales professionals to strengthen their CRM and sales skills. The program covers CRM fundamentals, sales strategies, automation, and real-world CRM scenarios, helping you build both practical experience and recognized credentials. Check out the post to learn more and enroll.

With that exciting news covered, it’s time to dive into this month’s product updates and see what our community has been discussing.

Product Updates: 

Cadences Now Support WhatsApp Follow-ups!

You can now add WhatsApp messages as follow-ups in your Cadences. Choose from pre-approved templates like payment reminders, offers, or feedback requests, and schedule them just like emails or calls. This feature is available for the Leads and Contacts modules. We’ve also introduced combined limits for all follow-up types, allowing you to decide how many emails, calls, tasks, or WhatsApp messages to include in a Cadence.The Cadences limit per module has been increased to 70, with no individual follow-up limits, providing greater flexibility. Permissions for Cadences are now separated from “Manage Automation” for improved control. An add-on option is now available to extend usage without changing your subscription plan. Take a look at this post for more details. 

Zoho CRM Mobile Gets Sleek Updates!

We've introduced some cool new features for the mobile app,including customizable home page widgets and field tooltips that provide helpful guidance while filling fields. You can now update your user profile image directly from the iOS app, something that was previously only possible through the Zoho CRM web app. These updates make the mobile experience more informative, personal, and engaging. Check out the post for more details and a closer look at how these features enhance your mobile CRM experience.

Enhanced Data Export Features Now Live

Zoho CRM now gives you more control when exporting data. Supported enhancement include option to export in .xlsx format, choosing your character encoding while downloading as CSV files, and select exactly which records you want to export instead of full modules. These updates let you export data directly from a module page with more control and convenience. Check out the post for the full breakdown.

 

Quick Wins: 

Mass Email Count Mismatch? Here’s How to Track the Missing Sends:

@Bill noticed a discrepancy in his campaign stats and wanted to find out which emails weren't sent. While Sent Email Statistics shows overall metrics like opened, clicked, and bounced, it doesn’t list unsent emails individually. To identify them, @Sunderjan suggested using advanced filters to sort records by Email Status   --> “Not Sent”. This lets them quickly see which contacts didn’t receive the email and take quick action or resend if needed. @Sunderjan has also shared a screenshot in the post to guide you through setting up this filter. Check it out for reference!

Track Daily Note Creation in Zoho CRM:

@Kaamil Ajani wanted to know if there’s a way to see how many notes are created each day in Zoho CRM. The good news: you can! Check out the post for the solution shared by @Ishwarya!

Developer Corner: 

Filtering Future Events: The COQL Way

@Simon wanted to retrieve only upcoming events using Zoho CRM’s API but found that their query returned all events instead of just future ones. To fix this, @Sunderjan suggested using Functions to get the current date and time, then fetching records from the open Meetings custom view or use the COQL query API for greater control. The post also covers how to set the timezone offset (for example +05:30) to ensure results align with your local time zone. A must-read post for anyone exploring how Zoho CRM APIs and filters work behind the scenes!

Search Records Under Approval

@Arbaz wanted to know how to fetch both approved and pending approval records using the searchByCriteria API in Zoho CRM. Since the default method only retrieves approved records, @Sunderjan suggested calling the API with the parameter approved=both in the URL. This lets you view records in both statuses at once. Check this post for the shared code and full details. 

Updating Recurring Tasks

@Marco wanted to make CRM tasks repeat every year using the Recurring_Activity field, but ran into  an “invalid recurrence pattern” error. The problem was with how the repeat rule was written. @Sunderjan posted a solution clarifying that recurrence details must be passed as an object containing RRULE, DTSTART, and UNTIL, as these parameters are mandatory. While tasks can be set to repeat annually, it’s currently not possible to set the end date to “Never” since UNTIL must be specified. Check out the post for the working code and full details.

 

Downloading Images from Zoho CRM Image Upload Fields

@Albert wanted to create a button in Zoho CRM to download all images stored in an image upload field for each record. Initial attempts using Deluge, client scripts, and widgets didn’t work, but Zoho MVPs @Bhoomi and @Hugh stepped in to help. @Bhoomi suggested using the API embedded in a button to download the images from the field, while Hugh provided a working Client Script that dynamically builds image download URLs from the record’s API data. After testing, @Albert confirmed that the final script worked perfectly. Check out the post for Hugh’s working code example and try it yourself.

Kaizen:

Answering Your Queries!

(Kaizen #206) - Displaying Related Purchase Orders from Zoho Books in CRM Deals using Queries

 

This post explains how to display related Purchase Orders from Zoho Books within CRM Deals using the Queries feature. The key idea is to create a custom field in Books called CRM Deal ID to link each PO to its respective deal. By setting up a REST API Query and adding it as a related list in CRM, users can view all connected POs directly under a deal. The author also suggested automating this process with a Deluge function or Zoho Flow to maintain real-time sync between CRM and Books.

(Kaizen #207) Advanced Queries using COQL API: 

This Kaizen post goes beyond the basics of COQL, showing how it can fetch complex data using filters, joins, and sub queries, all in a single query, eliminating the need to juggle multiple APIs. It explores real-world scenarios such as filtering deals based on account attributes, identifying missing relationships, and combining multiple sub queries for richer insights. If you want to perform deeper CRM analytics or streamline data fetching across modules, this post is a must-read to level up your developer skills.

And that’s a wrap for this fortnight’s Zoho CRM Community Digest. 

Caught something cool we missed? Or have a favorite from this edition?

Drop it in the comments! We’d love to hear from you. We’ll be back in two weeks with more updates and community gems. 

Until then, stay tuned!

• Topic Participants

• Swetha S

  

• Sticky Posts

• How to reach the official Zoho Support channels and avoid fake ones.

  Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services effectively. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing Zoho Support or services with false numbers

• Function #35: Close all tasks associated with a lead and create a new task.

  Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is just

• Zoho CRM Webinar - Redesigning Daily User Experiences with Canvas

  <br> Your users across roles use the CRM for day-to-day tasks that are necessary. Whether they perform their tasks on time, the right way, or at all depends on a lot of factors, including User Experience. Many businesses struggle with rigid layouts,

• Join us at the Canada ZUG Meetup: What’s New in Zoho CRM

  Hello Zoho Community! Start your year with fresh insights into Zoho CRM’s latest updates and tools. Whether you're a CRM beginner or a experienced user, this meetup is crafted to help you optimise your processes and leverage new features. Explore practical

• CRM Hack #2: Automate sending of birthday greetings to your customers.

    Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,

• Recent Topics

• Zoho Desk integration with Power BI

  Hi, I want to be able to create a Power BI report which has live updates of ticket data from zoho desk, is this possile at all? Thanks Jack

• Can we do Image swatches for color variants?

  We want to do something like the attached screenshot on our new zoho store. We need image swatches instead of normal text selection. We want to user to select an image as color option. Is this doable? I don't see any option on zoho backend. Please h

• Ability to Link Reported Issues from Zoho Desk to Specific Tasks or Subtasks in Zoho Projects

  Hi Zoho Desk Team, Hope you're doing well. When reporting a bug from Zoho Desk to Zoho Projects, we’ve noticed that it’s currently not possible to select an existing task or subtask to associate the issue with. However, when working directly inside Zoho

• Ability to Attach Images When Reporting Issues to Zoho Projects from Zoho Desk

  Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to report bugs directly from support tickets into the Zoho Projects issue tracker. This integration is extremely useful and helps us maintain smooth coordination

• Automatically Update Ticket Status in Zoho Desk Based on Actions in Zoho Projects

  Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to manage tasks related to customer tickets, and it works well for linking and tracking progress. However, there are a few important automation capabilities

• Ability to Choose Task List and Add Subtasks When Creating Tasks from Zoho Desk

  Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to seamlessly connect customer tickets with project tasks. While the integration works great overall, we noticed two important limitations that affect our workflow

• Sync Task Status from Zoho Projects to Zoho Desk

  Hi Zoho Desk Team, Hope you’re doing well. We’re actively using the Zoho Desk–Zoho Projects integration, which helps our support and project teams stay aligned. However, we noticed that when we change a task’s status in Zoho Projects, the change is not

• When moments in customer support get "spooky"

  It’s Halloween again! Halloween is celebrated with spooky symbols and meanings based on history and traditions, with each region adding its own special touch. While we were kids, we would dress up in costumes along with friends, attend parties, and enjoy

• How to use Rollup Summary in a Formula Field?

  I created a Rollup Summary (Decimal) field in my module, and it shows values correctly. When I try to reference it in a Formula Field (e.g. ${Deals.Partners_Requested} - ${Deals.Partners_Paid}), I get the error that the field can’t be found. Is it possible

• Zoho Mail Android app update - View emails shared via Permalink on the app.

  Hello everyone! In the latest version(v2.8.2) of the Zoho Mail Android app update, we have brought in support to access the emails shared via permalink within the app. Earlier, when you click the permalink of an email, you'll be redirected to a mobile

• Let us view and export the full price books data from CRM

  I quote out of CRM, some of my clients have specialised pricing for specific products - therefore we use Price Books to manage these special prices. I can only see the breakdown of the products listed in the price book and the specialised pricing for

• Weekly Tips: Manage External Images in Zoho Mail

  When you receive emails every day, whether from clients, newsletters, or services, many of them contain external images that automatically load when you open the message. While this can make emails look more engaging, it can also impact your privacy and

• Empowered Custom Views: Cross-Module Criteria Now Supported in Zoho CRM

  Hello everyone, We’re excited to introduce cross-module criteria support in custom views! Custom views provide personalized perspectives on your data and that you can save for future use. You can share these views with all users or specific individuals

• How to display Motivator components in Zoho CRM home page ?

  Hello, I created KPI's, games and so but I want to be able to see my KPI's and my tasks at the same time. Is this possible to display Motivator components in Zoho CRM home page ? Has someone any idea ? Thanks for your help.

• Introducing Record Summary: smarter insights at your fingertips

  Hello everyone, We’re excited to introduce the Record Summary feature. This powerful addition makes use of Zia to simplify how you interact with your CRM data, providing a seamless, consolidated view of critical record information. Scrolling through the

• Account in Quick View Filter

  I have a report that I often run against a specific Account. Every time, I have to go into the edit menu and change the Advanced Filter. I would prefer to use the Quick View Filter, but it does not allow me to use the one and only field that makes any

• Insert Cookie Policy in Zoho Sites

  Hello, i need to insert a banner on my site because i'm in Italy so i have to respect EU laws for Cookie Policy and Privacy Policy. I see that i need to insert a code in <head> section of my site to show a banner/popup with cookie info. How i can do this? Thank you Luca

• Cliq iOS can't see shared screen

  Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

• Unable to confirm Super Admin assignment — confirmation button not working

  I’m trying to change the roles within my organization. I am currently a super admin and would like to add another user as a super admin. When I attempt to confirm the action, a screen appears asking for my password to verify my identity. However, when

• Delegates should be able to delete expenses

  I understand the data integrity of this request. It would be nice if there was a toggle switch in the Policy setting that would allow a delegate to delete expenses from their managers account. Some managers here never touch their expense reports, and

• Let's Talk Recruit: Meet Zia, your all-in-one AI assistant (Part-2)

  Welcome back to Let’s Talk Recruit series. In Part 1, we introduced Zia and how AI is reshaping the way recruiters work. This time, we’re taking a closer look at how far Zia has come and how each update continues to simplify your everyday tasks. When

• Function #9: Copy attachments of Sales Order to Purchase Order on conversion

  This week, we have written a custom function that automatically copies the attachments uploaded for a sales order to the corresponding purchase order after you convert it. Here's how to configure it in your Zoho Books organization. Custom Function: Hit

• stock

  bom/bse : stock details or price =STOCK(C14;"price") not showing issue is #N/A! kindly resolve this problem

• Kaizen #8 - Handling Recurrence and Participants in the Events Module via API

  Hello everyone! We are back this week with an exciting post—Handling recurrence and participants in the Events module through API. First things first—What is the Events module? "Events" is a part of the Activities module in Zoho CRM.  An event is an activity that happens at a given place and time. You can find Events on the user's Zoho CRM's home page, Activities home page, Calendar, and in other related records. What are the types of Events? Events are of two types—Recurring and non-recurring events.

• Marketer’s Space - Get Holiday-Ready with Zoho Campaigns

  Hello marketers, Welcome back to another post in Marketer’s Space! Q4 is packed with opportunities to connect with your audience - from Halloween, Black Friday, and Cyber Monday, to Thanksgiving, Christmas, and New Year. In this post, we’ll look at how

• Personalized demo

  can I know more about the personalized demo we are construction company and

• User Filter not selecting All Items

  We are encountering 2 issues when using the user filter. When users are trying to search using the filter option, the OK button is grayed out. Users have to unselect or make a change before it filters properly. 2. When filtering and the OK button works,

• Can I collect email addresses in a form??

  Can I add new subscribers to my email list (hosted in FloDesk) when they check a box and add their email address on a Zoho form?

• Zoho CRM Android app updates: Kiosk and multiple file upload support for subforms

  Hello everyone, We've rolled out new enhancements to the Zoho CRM Android app to bring better mobile CRM experience and efficiency. Let's take a quick look at what's new: Kiosk Multiple file uploads for subforms Kiosk Kiosk is a no-code tool in Zoho CRM

• Alerts for mentions in comments

  We are testing the use of Writer internally and found that when a user is mentioned in a comment, there is no email alert for the mention. Is this something that's configurable, and if so, where can we enable this option?

• Subform Disabled Fields Should Remain Disabled on Edit/View

  Currently, when we disable a subform field using on user input or on add new row, it works perfectly during the initial data entry. However, when the record is saved and reopened for viewing or editing, these disabled fields become editable again. This

• Is it really true that I can't set the default 'deposit to' account in 2025?

  I've been using Books for 7 years and the default account has never been a problem. I usually manually reconcile invoices and have never had a thought about which account. It has always been my account. However, I recently noticed that for the past 4

• Standard Payment Term is not pulled from account to quotation

  Hey Team There seems to be something off. I do have "Net 30" as my default payment term in Zoho Books for my customers. If, from the customer overview or quote section, I create a new Quotation, the payment terms field stays blank and doesn't get the

• OAuth integration issues

  I'm experiencing persistent OAuth errors when trying to connect Make with Zoho API. I've tried multiple approaches but keep encountering the following issues: First error: 'Invalid Redirect Uri - Redirect URI passed does not match with the one configured'

• Zoho Mail Android app update: Manage folders

  Hello everyone! In the latest version(v2.9) of the Zoho Mail Android app update, we have brought in support for an option to manage folders. You can now create, edit, and delete folders from within the mobile app. You can also manage folders for the POP

• Shortcut to fill a range of cells

  Good evening: I'm writing because I haven't been able to find a feature that allows you to select a range of cells, type in one of them, and then use a key combination to type in all of them. In Excel, the keyboard shortcut is Ctrl+Enter. I haven't found

• Get Zoho Mail API working (including DRE Connector, Oauth Token, ZUID, ZOID & ACCOUNT_ID)

  Disclaimer: I’m not a professional coder! Do you need to use Zoho Mail API? Me too. It lets you do all sorts of things — like reading the complete header of an email, or forwarding an email with its attachments — which is what I wanted to do. But setting

• Revenue Deferrals

  Does ZOHO books and subscriptions handle Revenue Deferrals?   

• Can I make a website open inside Zoho whenever I log in?

  Hi Zoho Team, Every day, I check a few websites for updates, for example, Rojgar--result, where I see the latest government job results and notifications. I was wondering if there’s any option in Zoho to make a website like that open inside Zoho whenever

• Zoho Analytics & SQL Server - Live connect

  Below are the steps I did Created a fresh database and table in my own virtual server Created a new data source connection with live connect I was able to select the tables and created the data source successfully I am getting the error when I try to

• Next Page