Celebrating the power of visuals

Celebrating the power of visuals



On World Photography Day, we would like to highlight the power of visuals in customer service.
Visuals promote learning and understanding in less time. A photograph can rekindle a memory, convey more than words, and give a fresh perspective.
​How does photography connect to customer service?
In customer service, solving customer queries in less time is rewarding. While customers try to explain their challenges, an image of the issue from the customer helps the agent understand the issue better. This means a picture can be the bridge between confusion and clarity.
Images, icons, and illustrations often communicate effectively than long blocks of text. They make learning faster, instructions clearer, and connections stronger. In Zoho Desk, visual elements promote education, branding, personalization, and connection. For example, The image of corn and the scenic beauty of the rural landscape remind us of Zoho Desk's rural connect.  
On World Photography Day, let's walk through the areas where photos or images contribute to these factors.

Profile picture

Social media has provided new ways to stay connected with friends and family. Adding a real photo as your profile picture on Facebook, YouTube, or WhatsApp helps personalize digital relationships and keeps people feeling connected.
Similarly, in Zoho Desk, agents can upload pictures to their profile, and customers can do so in the help center. Letting users add their profile pictures reinforces a sense of community and encourages familiarity between peers. When people feel connected, discussions grow into conversations that build rapport, familiarity, and trust.

Image branding

Branding is the way to capture the mind share of your audience. The help center is a reflection of your brand more than a space for self-service. Add a logo, cover image, and design elements to create your banner identity. Customize your help center with the customization option for the buttons, header, foot, and widgets to provide customers with a welcoming and engaging experience in the portal.

Icons and illustrative elements

Zoho Desk eases navigation with easy to understand icons and illustration elements. In the Tickets module, you have icons for channels, status indicators, ticket assignment, ticket properties, and more. Likewise, the knowledge base provides you with an option to add a display picture for better visibility and to distinguish between departments. The accessibility control provides interactive options to help navigation be easy to make accessibility simple and easy. Such visual elements speed up understanding without needing that extra text.

Retention with visuals 

Knowledge base is an information hub to educate customers with tutorials, use cases, and information about your services. Visual learning through interactive elements like screenshots, illustration, process flow, and videos helps in knowledge retention. This transforms your help content from static instructions into easy-to-follow visual guides.

Significance of visuals in customer service

Visuals help deepen connections between brands and customers. They save time in problem solving, facilitate understanding, and give all parties confidence in their interactions by strengthening connections with users.
Like in photography, clarity and perspective matter in customer service. At Zoho Desk, we help you capture both by creating a support experience that’s vivid, lucid, and memorable as a photograph.
In the comments below, please share examples of icons, images, or illustrations which have helped you within Zoho Desk— and any other ways in which photography or other visual art have helped you in customer support. 

    • Sticky Posts

    • Register for Zoho Desk Beta Community

      With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

    • Share your Zoho Desk story with us!

      Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

    • Tip #1: Learn to pick the right channels

      Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

    • Welcome to Zoho Desk Community - Say hello here!

      Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

    • Webinar 1: Blueprint for Customer Service

      With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

    • Recent Topics

    • Signature change

      I cannot see how to change signature or out of office details easily now in the new format.

    • Inventory API - Retrieve all uploaded product / item images

      I know that I can get the primary image for each product / item or composite item, by using the /image endpoint.  https://inventory.zoho.com/api/v1/compositeitems/<item-id>/image?authtoken=<TOKEN> This will return only one photo, even if the item has multiple images uploaded. Is there a way to retrieve all images stored for an item via the Zoho Inventory API?

    • Ebay Integration malfunction

      My eBay integration in Inventory has always worked well. It suddenly malfunctioned. It is creating its own parts in Inventory that are unavailable instead of selling the parts I've always sold. Tech help was unable to resolve this. The latest sale attempt

    • Introducing Bin Locations In Zoho Inventory

      Hello users, We are excited to let you know that your wait for the Bin Locations feature has now come to an end! Yes, you heard us right! We are here to introduce the much-awaited Bin Locations now in Zoho Inventory. But before we dive into the feature

    • how to get all the records in the custom View more than 200 records , Without using the page Concept

      how to get all the records in the custom View more than 200 records , Without giveing page as default in the Loop Concept Pls help how We can Achive this void schedule.Lead_Attempt_To_contact_schedule_10_30() { pages = {1,2}; for each pg in pages { query_map

    • The way that Users can view the ticket

      I have created users. What I would like to achieve is the following: All users under the same company account should be able to view each other’s tickets.

    • Zoho UAE SMS/WHATSAPP

      Hello everyone, so I have a question as regards DC and their impact on automation, integration and app usage. For example I am working with a UAE clientniw but each time I tried to connect their WhatsApp and sms then automate their process I tend to receive

    • Looking to Flag or Tag contacts/ accounts on Zoho Desk?

      I am looking for a way to flag certain accounts and make it obvious on the views pages. So for example if a has a certain package or needs extra attention it is clear before even clicking on the ticket. This could be via adding a tag or flag onto an account,

    • setting date-time field from string

      hello everyone, i hope someone could help me. i have a date-time field in a form that i want to fill in from two separate fields of date, and time. i need to combine the two fields to a one date-time field but can make it work. i tried to convert the

    • Calendars and CRM Contacts

      I'm finding having multiple calendars in Zoho One so confusing. I have a few questions so I can get this straight. We have a meeting room that we have set up as a resource in Calendar. Can this be set up in Bookings and the CRM Calendar? Using Zoho Calendar,

    • Announcing new features in Trident for Mac (v1.23.0)

      Hello everyone! Trident for macOS (v.1.23.0) is here with interesting features and thoughtful enhancements to elevate your workplace communication and productivity. Here's a quick look at what's new. Record your meetings. You can now record audio and

    • Applying a record template

      Hi all, I can't figure this out. I hope you can help. The scenario: We have learners who have to complete a 'digital' journal with tasks in order to qualify. Those tasks, once completed, need a final signature from their 'Mentor', which will trigger their

    • Quickbooks invoice with Zoho Creator

      Is it possible to push data from Zoho Creator directly to an invoice on QuickBooks? If so, where can I find information on how to do this?

    • Help: Capture full page URL in hidden field when same Zoho Form is embedded on multiple pages (iframe)

      Hi all, Goal Use one Zoho Form across multiple pages and record the exact page URL (incl. subdomain + path + hash) where the user submitted it. Example pages: https://www.example.com/cargo/ https://www.example.com/cargo/containers/#contact https://cargo.example.com/auto/

    • Automatically Populate fields - HELP!

      There have been many discussions on this but I still can't seem to get it to work for me. I am trying to create a lookup field and have other fields automatically populate. Based on the instructions in the Help Center, I should be using the "on user input". It's just not working, here is the layout...   Both forms are in the same application. Current form is called Add Note, form to fetch records from is called Add Client. Lookup field is called Select_Client_ID related field in fetch form is called

    • Push notifications to portal users

      Hi all, it is possible to send push notifications to portal users?

    • Rename the attachment from record template pdf in the sendmail deluge script

      Hello Zoho, I urgently need a feature to rename record templates that I send via the sendmail feature. The program I created sends emails to clients with an invoices that have been created in the invoice database. If the user selects 3 invoice numbers,

    • Alt Text On Multiple Images

      I'm using Zoho Social to post to a charity website. Often the posts have multiple images, but it seems there is only one field for Alt Text. Does that mean I can only include it for the first image? Or is there a way to add alt text for all the imag

    • [SOLVED] Getting 401 when trying to download ticket attachment via API

      I'm able to use the API just fine to access ticket content. But I cannot download ticket attachment, keep getting 401 Client Error. Example: https://desk.zoho.com.au/api/v1/tickets/{ticket_id}/attachments/{attachment_id}/content?orgId={org_id} For headers,

    • Zoho project – Workdrive integration.

      Hello everyone, I was wondering something, we did the Zoho projects integration with Zoho Workdrive but nowhere during this integration we could set the location of the folders that would be automatically created in Workdrive. As I understand it, it creates

    • Scriptを埋め込みたくてOn User Inputを探しているのですが・・・

      編集モードで、Scriptを埋め込みたい項目を選択し、「項目のプロパティ」パネルで、その下のほうに「フィールドアクション（Field Actions）」という見出しがあると聞いたのですが、そもそも、それが見つかりません。そのために、On User Inputなどのイベントが選べません。 画面の英語を日本語に訳しているためにわけわからん状態になっているのかも知れませんが、わかる方、いらっしゃいますか？

    • Problem with cloud query exceeded

      When making a call I get this error, It is associated with a function in node that calls external APIs This is the code //tokenConsultar = thisapp.ObtenerToken(); //input.token = tokenConsultar.get("output").toMap().get("token");

    • Showing Total of Funnel Chart Legend (With Values) Items

      Hi, We are using the funnel type chart for displaying our zCRM sales pipeline stages and associated sum of deals in each stage.  We have configured the legend to show the associated value (Deal Amount (Sum)) for each stage adjacent to the legend items (Stages). Is there a way to display the total of the values in the same chart?  For example, at the bottom of the legend or maybe as a #merge placeholder in the legend title?

    • How to Convert VCF Contacts to CSV using Excel

      Many users switch from traditional address books to digital formats like vCard and CSV. These formats allow users to easily manage their contacts. However, a difficulty comes when you need to transfer your contact information to another application or

    • Field authorization for Linking module in Zoho CRM portal

      Hi guys! Currently building a customer portal for one of my clients, and I ran into a bit of a roadblock while using a multi-select lookup field. The issue is that there is no way to hide or define access in the linking module created by this multi-select

    • Kaizen #63 - Layout Rules in Zoho CRM

      Hello and welcome to another week of Kaizen! This week, we will be discussing Layout Rules in Zoho CRM. If you need to modify the layout of a module based on user inputs, or to show or hide sections based on the value of a specific field, we have got

    • Zoho CRM Portals - allow access per account

      Hello all, I am trying to set up a portal for our customer but I seem to be hitting an obstacle and I am not sure if it is my problem or a limitation in the software. So basically the way I understand the portal Contact Email > Each Record or Related

    • Android - Writer não acentua em Português com teclado bluetooth

      Gosto muito do Zoho, tanto o Note quando o Writer. Infelizmente, o Writer sofre de um problema sério: ao usar um teclado bluetooth, forma mais cômoda de lidar com um processador de texto, os acentos (todos!) da Língua Portuguesa não são aceitos. Todos

    • Set File Upload fields as mandatory

      Currently the CRM for some reason lacks the ability to set a file upload field as mandatory So we have an issue We have a requirement that before a Deal stage is set as Deal is Won the member needs to upload a file Now for some weird reason in Zoho I

    • Editing HTML in Zoho CRM Email Template

      I am trying to create a template within the CRM email option, but need to be able to use custom HTML. There does not seem to be a way to do so.

    • Ability to CC on a mass email

      Ability to CC someone on a mass email.

    • How to make attachments mandatory

      I want the user to be unable to mark an opportunity as Closed – Won if it doesn’t have any attachments. I’ve already tried client scripts and functions, but nothing worked.

    • SLA Ticket Report

      From data to decisions: A deep dive into ticketing system reports Service level agreement (SLA) ticket reports in a help desk system are crucial for ensuring that services are delivered according to established commitments. They help maintain accountability

    • Zoho Backstage - PCI Compliance / Web Security

      I have a couple of questions related to Backstage and payment processing.... 1. my purchasing division is not giving approval to use Backstage yet because of some security issues. In order for us to take payments via a payment gateway like Authorize.net

    • Zoho Tables August 2025 Update: Faster and Smoother

      We’ve been working behind the scenes to make Zoho Tables faster, lighter, and more reliable. Here are the highlights: Faster Response Times Optimised the way responses are generated. Reduced memory consumption by 20–25%, leading to smoother performance

    • Video Upload from app says "unsupported aspect ratio" but is verified to be correct.

      I and my social media person are experiencing a problem where Social will not accept video uploads to Instagram. The error we receive is "unsupported aspect ratio" but looking directly at the file in question we see that the width and ratio both match

    • Disposable Email Addresses

      Dear zMail Team, Can you also bring out a few disposable email addresses for each accounts? That way occasional registrations and imminent spam from them can be largely solved right? ---- Deepak Vasudevan http://thamizhththendral.blogspot.com/

    • Zoho sheet - Zoho expense

      I want to schedule to create an expense using Zoho Sheet and flow. That is the EMI that I pay on a particular date to the bank and should be itemised, like principal and interest on the loan. Can someone help me in this regard??

    • Ability to configure a schedule/shift for each user and/or crew in Zoho FSM

      Hello, In our team of Field Agents, we have different shifts. Some field agent always work from 7:00 AM to 4:00 PM while others work the evening shift like 4:00 PM to 11:00 PM. Sometime shift are on weekdays only or on weekend. It would be great to be

    • Free webinar: Streamlining customer service paperwork with the Zoho Sign extension for Zoho Desk

      Hello Everyone! Have you been wondering about bridging the gap between digitised customer service and business paperwork? Join our free webinar to learn how you can do this by connecting Zoho Sign, our digital signature app, with Zoho Desk, our online

    • Next Page