Kaizen #192 - Implementing Custom Token Persistence in Python SDK

Welcome back to another week of Kaizen!

Last week, we discussed how to implement Login with Zoho using OAuth 2.0 and saw how to bring it to life in a real-world application with the Zoho CRM Python SDK. We also discussed how Zylker Academy built a custom student portal powered by Zoho authentication.

In our sample project, we used the file-based persistence method, a simple setup where the access and refresh tokens are stored in a local file. While this method is great for getting started, it might not always fit your business requirements.

That is why our SDKs offer multiple ways to persist your tokens. 

This week, we will explore why token persistence matters for your app’s secure operation, and how to implement custom token persistence methods, including a practical example using SQLite.

Why does token persistence matter?

When a user logs in via OAuth, Zoho returns two tokens:

• An access token (valid for one hour), used to access Zoho CRM data.
• A refresh token, used to get a new access token when the current one expires.

If your app does not store these tokens properly, your users will be forced to log in again every time they make an API call. Or every time their access token gets expired. That is not inconvenient; it is a poor user experience.

When you use Zoho CRM SDKs, this is all handled for you behind the scenes. When you first authenticate with Zoho, the SDK stores your access and refresh tokens. Later, when a token expires, the SDK automatically uses the refresh token to get a new one. All you have to do is configure and initialize the SDK, and you are ready to start making API calls using the different methods offered by our SDKs! 

From the user’s perspective, it means:

• They do not have to log in every time.
• Their sessions are automatically renewed without interruption.
• Token revocation can be done centrally.

From a developer’s perspective:

• You can control how and where tokens are stored.
• You have control to enforce policies like session timeouts or token cleanup.

Supported token persistence options

The Zoho CRM SDKs support three token persistence mechanisms:

File Persistence:

As we have already seen in last week's Kaizen, in this method, the tokens are stored in a local file of your choice. This can be configured while configuring and initializing the SDK. While this is simple and great for internal and local use, it might not always meet the needs of a growing business. For instance, if the file gets deleted or corrupted, you lose the tokens. It also poses a security risk, as storing tokens in files may expose them to unauthorised access if the file is not properly secured.

Database Persistence:

This stores tokens in a MySQL database, making it better suited for production environments. It is more robust and can handle larger-scale user management. 

Using this persistence method, you can only provide the following connection parameters - host, DB name, table name, username, password, and port number. 

Custom Persistence:

But what if neither of these options fits your needs? Maybe you are working in an environment without traditional storage like AWS's Secret Manager, or you prefer any other Database, or running a microservice in a container where local storage is more practical. That is where Custom Token Persistence comes in.

Custom Token Persistence

Custom persistence means you can implement your own logic for storing and retrieving OAuth tokens, instead of relying on the SDK’s default mechanism. To do this, you should create a class that implements the TokenStore interface and override a standard set of methods, each handling a specific part of the token lifecycle.

Here’s what your custom class must implement:

Method	Purpose	Return Type
find_token(self, token)	Given a token, return a full Token (OAuthToken) object from storage. Used before making any CRM API call.	Token(OAuthToken) object
save_token(self, token)	Called right after Zoho returns a new access/refresh token. Your implementation must persist it.	None
delete_token(self, id)	Delete a specific token using its unique ID.	None
get_tokens(self)	Return all stored tokens.	A list of Token(OAuthToken) objects
delete_tokens()	Delete all stored tokens. Useful during cleanup or logout.	None
find_token_by_id(id)	Retrieve a token by its unique identifier.	Token(OAuthToken) object

The token object is an instance of OAuthToken. The SDK will invoke these methods automatically as part of its flow. You just have to focus on where and how to store the tokens. With this, you can persist tokens to any storage as long as your class handles these methods correctly.

Understanding the token object

Before we dive deeper into custom token persistence, let's clarify what this token (OAuthToken) object is and how you should work with it.

The token object is an instance of OAuthToken.  This class bundles all the credentials and details the SDK needs to authenticate your API requests. Here’s what it holds:

• access_token
• refresh_token
• client_id 
• client_secret
• redirect_url
• expires_in
• user_signature
• id
• api_domain

Implementing Custom Token Persistence with SQLite

Now that we've covered the basics of token persistence and how Zoho SDK supports custom stores, let’s dive into a practical, real-world example using SQLite as the backend for storing tokens.

SQLite is a lightweight, file-based database engine. It is perfect when you want a persistent store without the complexity of a full database server.

The CustomStoreSQLite Class

This class implements all six required methods of the TokenStore interface using SQLite as the backend. 

1. Initialization and Table Setup

When you create a CustomStoreSQLite object, it immediately checks if the token table exists in the SQLite database file zohooauth.db. If the DB or the table is missing, its __init__() method creates one with all the necessary columns to store token details like id, user_name, client_id, client_secret, refresh_token, access_token, grant_token, expiry_time, redirect_url and api_domain.

def __init__(self):         """         Initializes the SQLite database and sets up the oauthtoken table if needed.         """         self.db_name = 'zohooauth.db'         if not self.check_table_exists():             connection = sqlite3.connect(self.db_name)             cursor = connection.cursor()             cursor.execute("CREATE TABLE  oauthtoken (id varchar(10) NOT NULL,user_name varchar(255), client_id "                            "varchar(255), client_secret varchar(255), refresh_token varchar(255), access_token "                            "varchar(255), grant_token varchar(255), expiry_time varchar(20), redirect_url varchar("                            "255), api_domain varchar(255), primary key (id))")  cursor.close()

This means the first time your app runs, it sets up its own database schema automatically.

2. Saving a Token - save_token(self, token)

Purpose:

This method is called every time Zoho returns a new token, whether after a login or a token refresh. Your implementation is responsible for safely persisting this token, typically by upserting (inserting or updating) a row in your database that uniquely identifies the token’s user and client combination.

Expected behaviour: 

The method must store the token in your custom database or storage system.

• If a matching token already exists (based on user, refresh token, or client credentials), it should be updated.
• If no match exists, a new entry must be created.
• Tokens should not be duplicated. Multiple users should be managed separately.

Input Parameters: An instance of Token(OAuthToken) class containing details like access token, refresh token, user signature, client ID/secret, etc.

Return value: None. But must raise exceptions on failure.

Sample Implementation using SQLite:

Here is the logic used in the implementation of save_token() method:

• If the user name is available, use it to update the token.
• If no user name but the access token is available in the table, update by the access token.
• If there is a refresh or grant token with the same client credentials, then update accordingly.
• If none of these match, insert as a new row.

def save_token(self, token):         if not isinstance(token, OAuthToken):             return         cursor = None         connection = None         try:             connection = sqlite3.connect(self.db_name)             oauth_token = token             query = "update oauthtoken set "             if oauth_token.get_user_signature() is not None:                 name = oauth_token.get_user_signature().get_name()                 if name is not None and len(name) > 0:                     query = query + self.set_token(oauth_token) + " where user_name='" + name + "'"             elif oauth_token.get_access_token() is not None and len(oauth_token.get_access_token()) > 0 and \                     self.are_all_objects_null([oauth_token.get_client_id(), oauth_token.get_client_secret()]):                 query = query + self.set_token(                     oauth_token) + " where access_token='" + oauth_token.get_access_token() + "'"             elif ((oauth_token.get_refresh_token() is not None and len(oauth_token.get_refresh_token()) > 0) or                   (oauth_token.get_grant_token() is not None and len(                       oauth_token.get_grant_token()) > 0)) and oauth_token.get_client_id() is not None \                     and oauth_token.get_client_secret() is not None:                 if oauth_token.get_grant_token() is not None and len(oauth_token.get_grant_token()) > 0:                     query = query + self.set_token(                         oauth_token) + " where grant_token='" + oauth_token.get_grant_token() + "'"                 elif oauth_token.get_refresh_token() is not None and len(oauth_token.get_refresh_token()) > 0:                     query = query + self.set_token(                         oauth_token) + " where refresh_token='" + oauth_token.get_refresh_token() + "'"             query = query + " limit 1"             try:                 cursor = connection.cursor()                 cursor.execute(query)                 if cursor.rowcount <= 0:                     if oauth_token.get_id() is not None or oauth_token.get_user_signature() is not None:                         if oauth_token.get_refresh_token() is None and oauth_token.get_grant_token() is None \                                 and oauth_token.get_access_token() is None:                             raise SDKException(Constants.TOKEN_STORE, Constants.GET_TOKEN_DB_ERROR1)                     if oauth_token.get_id() is None:                         newId = str(self.generate_id())                         oauth_token.set_id(newId)                     query = "insert into oauthtoken (id,user_name,client_id,client_secret,refresh_token,access_token," \                             "grant_token,expiry_time,redirect_url,api_domain) values (?,?,?,?,?,?,?,?,?,?);"                     val = (token.get_id(),                            token.get_user_signature().get_name() if token.get_user_signature() is not None else None,                            token.get_client_id(), token.get_client_secret(), token.get_refresh_token(),                            token.get_access_token(), token.get_grant_token(), token.get_expires_in(),                            token.get_redirect_url(), token.get_api_domain())                     cursor.execute(query, val)             except Error as e:                 raise e             finally:                 connection.commit()                 cursor.close() if cursor is not None else None                 connection.close() if connection is not None else None         except Exception as ex:  raise SDKException(Constants.TOKEN_STORE, Constants.SAVE_TOKEN_DB_ERROR, cause=ex)

3: Fetching a Token - find_token(self, token)

Purpose:

This is the method the SDK calls whenever it needs to make an API call on behalf of a user, but has only partial token information.

Depending on the token flow - Grant Token, Refresh Token, Access Token, or ID-based - only a specific token or ID may be provided during the API call. In such cases, find_token(self, token) method locates and return the complete OAuthToken object from storage if a matching one exists. If no matching token exists in the storage, this method will return None, and the SDK will proceed to generate a new token with the provided details and save it using the save_token(self, token) method. 

Expected behavior:

• Based on the available details in the input token (user name, access token, refresh or grant token), this method should query storage and return a complete token object.
• If no match is found, it should return None.

Input Parameters: A partially filled Token(OAuthToken) object.

Return value: A fully populated Token object if found, or None.

Sample Implementation using SQLite:

The find_token(self, token) method implementation does the following:

• Dynamically builds a WHERE clause based on available attributes.
• Queries the database for a matching record.
• Fetches the matching record, if any, and populates the Token object with the full set of stored values (access token, refresh token, expiry time, etc.).
• Returns the Token object if a matching record is found, or return None.

Without this method, your app wouldn’t know which token to use during API calls. For example, consider the case when a user reopens your app after hours. You have their refresh token stored. The SDK calls find_token(self, token) to get the full token and proceeds without requiring a fresh login.

def find_token(self, token):         cursor = None         connection = None         try:             connection = sqlite3.connect(self.db_name)             if isinstance(token, OAuthToken):                 oauth_token = token                 query = "select * from oauthtoken"                 if oauth_token.get_user_signature() is not None:                     name = oauth_token.get_user_signature().get_name()                     if name is not None and len(name) > 0:                         query = query + " where user_name='" + name + "'"                 elif oauth_token.get_access_token() is not None and self.are_all_objects_null(                         [oauth_token.get_client_id(), oauth_token.get_client_secret()]):                     query = query + " where access_token='" + oauth_token.get_access_token() + "'"                 elif oauth_token.get_refresh_token() is not None or oauth_token.get_grant_token() is not None and \                         oauth_token.get_client_id() is not None and oauth_token.get_client_secret() is not None:                     if oauth_token.get_grant_token() is not None and len(oauth_token.get_grant_token()) > 0:                         query = query + " where grant_token='" + oauth_token.get_grant_token() + "'"                     elif oauth_token.get_refresh_token() is not None and len(oauth_token.get_refresh_token()) > 0:                         query = query + " where refresh_token='" + oauth_token.get_refresh_token() + "'"                 query = query + " limit 1"                 cursor = connection.cursor()                 cursor.execute(query)                 result = cursor.fetchone()                 if result is None:                     return None                 self.set_merge_data(oauth_token, result)         except Exception as ex:             raise SDKException(Constants.TOKEN_STORE, Constants.GET_TOKEN_DB_ERROR1, cause=ex)         finally:             cursor.close() if cursor is not None else None             connection.close() if connection is not None else None         return token

4: Deleting a Token - delete_token(self, id)

Purpose:

Delete a specific token record from storage based on a unique token ID. It is commonly used when a user logs out or an admin revokes access for a user.

Expected behaviour:

• Locate the token record by its unique ID.
• Delete the corresponding record from storage.

Input Parameters: The token ID to be deleted.

Return values: None

Sample Implementation using SQLite:

def delete_token(self, id):         cursor = None         try:             connection = sqlite3.connect(self.db_name)             try:                 cursor = connection.cursor()                 query = "delete from oauthtoken where id= " + id + ";"                 cursor.execute(query)                 connection.commit()             except Error as ex:                 raise ex             finally:                 cursor.close() if cursor is not None else None                 connection.close() if connection is not None else None         except Error as ex:             raise SDKException(code=Constants.TOKEN_STORE, message=Constants.DELETE_TOKEN_DB_ERROR, cause=ex)

5: Deleting All Tokens - delete_tokens(self)

Purpose: Delete all tokens from storage, typically used for global logout or cleanup scenarios.

Expected behaviour: Remove all token records from storage in a single operation.

Input Parameters: None

Return Values: None

Sample Implementation using SQLite:

def delete_tokens(self):         cursor = None         try:             connection = sqlite3.connect(self.db_name)             try:                 cursor = connection.cursor()                 query = "delete from oauthtoken;"                 cursor.execute(query)                 self.connection.commit()             except Error as ex:                 raise ex             finally:                 cursor.close() if cursor is not None else None                 connection.close() if connection is not None else None         except Error as ex:             raise SDKException(code=Constants.TOKEN_STORE, message=Constants.DELETE_TOKENS_DB_ERROR, cause=ex)

6: Fetch all tokens - get_tokens(self)

Purpose: Retrieve all currently stored tokens.

Expected behaviour:

• Query storage for all token records.
• Construct and return a list of token objects 

Input Parameters: None

Return Value: A list of Token objects representing all stored tokens.

Sample Implementation using SQLite:

def get_tokens(self):         cursor = None         try:             connection = sqlite3.connect(self.db_name)             tokens = []             try:                 cursor = connection.cursor()                 query = "select * from oauthtoken;"                 cursor.execute(query)                 results = cursor.fetchall()                 for result in results:                     oauth_token = object.__new__(OAuthToken)                     self.set_oauth_token(oauth_token)                     self.set_merge_data(oauth_token, result)                     tokens.append(oauth_token)                 return tokens             except Error as ex:                 raise ex             finally:                 cursor.close() if cursor is not None else None                 connection.close() if connection is not None else None         except Error as ex:             raise SDKException(code=Constants.TOKEN_STORE, message=Constants.GET_TOKENS_DB_ERROR, cause=ex)

7. Finding a Token by ID - find_token_by_id(self, id)

Purpose: Retrieve a specific token by its unique id.

Expected behaviour:

• Search storage for a token with the given ID.
• If found, return the complete token object; if not, return None.

Input Parameters: The unique identifier of the token (id)

Return Values: Returns a fully populated Token(OAuthToken) object if found; otherwise, returns None.

Sample Implementation using SQLite:

This method should follows a similar pattern to find_token, but use the unique id as the search key.

def find_token_by_id(self, id):         cursor = None         try:             connection = sqlite3.connect(self.db_name)             try:                 query = "select * from oauthtoken where id='" + id + "'"                 oauth_token = object.__new__(OAuthToken)                 self.set_oauth_token(oauth_token)                 cursor = connection.cursor()                 cursor.execute(query)                 results = cursor.fetchall()                 if results is None or len(results) <= 0:                     raise SDKException(Constants.TOKEN_STORE, Constants.GET_TOKEN_BY_ID_DB_ERROR)                 for result in results:                     self.set_merge_data(oauth_token, result)                     return oauth_token             except Error as ex:                 raise ex             finally:                 cursor.close() if cursor is not None else None                 connection.close() if connection is not None else None         except Error as ex:             raise SDKException(code=Constants.TOKEN_STORE, message=Constants.GET_TOKEN_BY_ID_DB_ERROR, cause=ex)

Please find the complete custom_store_sqlite.py file here.

How to use this in your project

To start using this custom token persistence class in your own Python project, follow these steps:

• Download the custom_store_sqlite.py and place this inside your project directory.
• Import the class in the script where you initialize the SDK. In our sample project, this is the record.py file.
  from store.custom_store_sqlite import CustomStoreSQLite
• In the SDK configuration, use the CustomStoreSQLite method instead of the FireStore method:
  

def init(self, client_id, code, location, redirect_url):         environment = DataCenter.get(location)         client_secret = "17565609051856218813123b9a98de52c301722b7d"         logger = Logger.get_instance(level=Logger.Levels.INFO,                                      file_path="./logs.txt")         store = CustomStoreSQLite()         token = OAuthToken(client_id=client_id,                            client_secret=client_secret,                            grant_token=code,                            redirect_url=redirect_url)         Initializer.initialize(environment=environment,                                token=token,                                logger=logger,  store=store)

That’s it! With this, all token operations (save, fetch, delete) will be routed through your custom store backed by SQLite.

The above video demonstrates this is in action. You can see what the database looks like when populated. 

More Custom Persistence Implementations

The advantage of using Zoho CRM SDKs is that it doesn't box you in. You are free to implement token persistence in a way that fits your business logic, team expertise, or project requirements. Whether you prefer SQLite, NoSQL, or something entirely different, the SDK gives you full control through the TokenStore interface.

In the SQLite example above, we walked through how to implement a custom store using a persistent file-based database. You need to implement all the methods as explained in the previous section, no matter where you decide to persist your tokens. 

To make things easier, we have included two additional reference implementations:

• An in-memory store, where tokens are stored in a dictionary
• A list-based store, which keeps token records as simple lists

Each one fully implements the required methods of the TokenStore interface.

SQLite In-Memory DB

This implementation uses SQLite's in-memory mode (using ":memory:") to store tokens in RAM. Here, we have implemented all the required methods from the TokenStore interface: find_token(), save_token(), delete_token(), get_tokens(), delete_tokens() and find_token_by_id().

Please find the custom_store_in_memory.py file here.

List-Based Persistence Using Simple Lists

The second reference implementation is a list-based token store that keeps token records in an in-memory Python list of lists. Each inner list represents a token’s attributes, such as ID, user signature, client ID, access token, refresh token, and so on.

This custom store fully implements all required methods from the TokenStore interface.

Please find the custom_store_list.py file here.

We hope this was useful and gives you enough info to build your own token persistence methods tailored to your needs. We used Python SDK here, but you can apply the same logic with any of our other SDKs. It is all the same logic, just different programming languages. Just remember to implement the required methods exactly as expected by the SDK, as explained here.

Give it a try, and please let us know how it goes or if you hit any bumps!  Comment below, or send an email to support@zohocrm.com. We will be waiting to hear from you!

Happy coding!

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Download Links:

• Sample project files
  

Further Reading:

• Configuration and Initialization of Zoho CRM Python SDK (V7) for different client types   
  
• Zoho CRM Scala SDK (V6) - Configuration and Initialization
  
• Zoho CRM SDKs            
  

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• Credit Card Pre-Authorization with later Capture/Settlement

  We really enjoy the convenience of being able to pay off a customer's invoice using our Auth.Net integration with Zoho Books. Unfortunately, we can only take advantage of this feature with a small percentage of our customers as it leaves a gaping hole

• Zoho Projects and CRM Integration in Analytics

  Hi Team, In Zoho CRM, I’ve integrated CRM with Zoho Projects and associated a project within the CRM. The integration is visible under the Deals module. However, I’m unable to find this data in Zoho Analytics. Does anyone know where this information is

• Composite items inside of composite items; bill of materials needed

  Hi Zoho and Everyone, I am evaluating whether Zoho Inventory will work for my small business. I grow and harvest herbs and spices but also get from wholesalers. I use all these items to make herbal teas, but also sell them as individual items on my Shopify store and Etsy. I discovered the composite item bundling and am wondering if I could get some assistance since there is no bill of materials: Our herbal company's best selling tea is a sleepytime tea. Sleepytime Tea can be purchased in three weights

• Accessibility in Zoho CRM: Not just a feature—a way to empower

  For instructions on setting up these controls, please check this help document: Configuring accessibility controls. Hello everyone, Today (December 3, 2024), on the International Day of Persons with Disabilities, we begin our journey towards a CRM that

• Direct Assignment vs Round Robin: Choosing the right routing method in Zoho Desk

  This post is part of the "Desk Automation Series," Chapter 1. Through this series, we will help you choose the right automation type in Zoho Desk by comparing commonly confused automations through real scenarios and business processes, so you can clearly

• Invalid tax authority ID.

  How do I correct this ?

• Pay Pal Paylater button

  I am testing the paypal setup to have my customers pay invoices with paypal and credit cards. But it seems to have two options. Paypal and Pay later. I don't want my customers access to pay later feature. How can I turn that part off.. My other integration

• Zoho Workshops are coming to the Netherlands - Join us on 14-16 April in Amsterdam!

  Dear Zoho Community Members, After succesful recent editions in the UK and Scandinavia, we’re pleased to invite you to the upcoming Zoho Benelux Workshop 2026, taking place 14–16 April 2026 in Amsterdam. This three-day, in-person event at the Park Plaza

• How to install Widget in inventory module

  Hi， I am trying to install a app into Sales Order Module related list, however there is no button allow me to do that. May I ask how to install widget to inventory module related list?

• Sub form auto field population based on parent form

  I have a parent form called "Sites" with a text field called "Site". I have a subform called "Design Comments" (actual form name "Review Comments") with a lookup field name "Sites1" that looks up from the Sites form. I want the Sites1 lookup field to

• Building Toppings #7 - Using schedules and workflow functions

  Hello Biginners, In our previous forum post, we explored install and uninstall actions and learned how to trigger custom logic the moment a topping is added or removed from an organization. In this post, we'll look at how to automate actions during regular,

• Simplify scripting with Zia assistant bot

  Hello everyone, Building automation using Deluge custom functions gives users flexibility and control. Traditionally, creating these functions required writing scripts, testing the logic, and validating the configuration before using it. With Zia assistant

• Zoho Sprints iOS app update: Global view, screen capture control, file encryption, tags enhancement

  Hello everyone! We are excited to introduce new features in the latest version(v2.1) of the Zoho Sprints iOS app update. Let’s take a quick look at what’s new. 1. Global view Global view brings all your project items into one centralised space. You can

• Resource Management System built using Zoho CRM, Creator, Projects, and People:

  In a Resource Management System built using Zoho CRM, Creator, Projects, and People: CRM Deal Closed → Creator Allocation Engine → Zoho Projects Task Assignment What is the recommended architecture to handle dynamic reassignment when: an employee goes

• Request to Remove LinkedIn Verification from My Emai

  I would like to submit a complaint regarding my Zoho Mail account. I previously used this email address to verify a LinkedIn account, but that LinkedIn account has now been closed. I need to remove or cancel the verification associated with the closed

• Pin multiple columns and adjust column widths in CRM subforms

  Hello all, Subforms act as secondary forms or tables in which you can associate multiple line items to a primary record and thereby ensure more structured and comprehensive data organization. We've made some recent enhancements to subforms. Here's what's

• Removing To or CC Addresses from Desk Ticket

  I was hoping i could find a way to remove unnecessary email addresses from tickets submitted via email. For example, a customer may email the support address AND others who are in the helpdesk notification group, in either the TO or CC address. This results

• From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View

  Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with

• Announcing Kiosk 1.1 - Customize screen titles, configure new fields & actions, use values from your Kiosk to update fields, and more.

  Hello all We are back again with more enhancements to Kiosk. So what's new? Enhancements made to the Components Add titles for your Kiosk screens and adjust its width to suit your viewing preferences. Three new fields can be added to your screen: Percentage,

• CRM Percent custom fields: When will it show the % symbol and behave like %?

  1. Actually Percent custom fields fail to show the % symbol. 2. When in formulas Percent fields work like number: 100 x 5% = 5 ideal world 100 x 5% = 500 what happens actually 3. When importing Percent fields the % symbol has to be removed and the data

• Using IMAP configuration for shared email inboxes

  Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure

• Introducing Color Coding of Picklist Values

  Dear Everyone, Greetings!! Zoho CRM is uplifting the user experience. Recently, we had some notable aesthetic improvements in CRM like Kanban View UI enhancement, New List view UI enhancement, color coding of tags, and color coding of picklists in meetings.

• Where can I find the best mail backup tool for Windows?

  Later this evening I found Mail Backup Tool in google. Actually I was looking for a solution to download/save emails to my local drive. As I had plenty of important data stored in my email account. So i was not in a mood to take this thing lightly. This made me curious to found any software which can help me to backup my data to hard drive. Then I found the above application which was like a gem. A complete email backup solution for Zoho Mail, Gmail, Yahoo Mail, Office 365 and more than 40+ email

• Super Admin Logging in as another User

  How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are working

• Es posible cambiar el lenguaje de los modulos del ASAP?

  Es posible cambiar el lenguaje de estos textos? Tengo Zoho configurado en español pero aun así me muestra estos textos en ingles:

• Option to Automatically Publish Job Openings to the Career Website via API or Workflow

  Currently, when creating Job Openings using the Zoho Recruit API, the records are successfully inserted into the system. However, there is no way to automatically publish these Job Openings to the Career Website. In the Job Opening field data, there are

• Evaluate applicants faster: Profile Summary and Skill Sets now in Applications

  Evaluating applicants often requires switching between modules to understand their skills and background. With this update, we’ve extended two capabilities directly to the Applications module: Skill Sets and Profile Summary. You can now review applicants

• Free webinar: How to use passkeys with Zoho Vault

  Hi everyone! Passkeys are transforming the way we sign in—making authentication safer, faster, and completely passwordless. No more memorizing complex passwords or worrying about credential theft. With Zoho Vault, you can securely manage both passwords

• Adding Markdown text using Zoho Desk API into the Knowledge Base

  Hi Zoho Community members, We currently maintain the documentation of out company in its website. This documentation is written in markdown text format and we would like to add it in Zoho Knowledge Base. Do you know if there is REST API functionality

• Is it possible to embed Zoho Bookmarks in the Cliq sidebar?

  Is there any way that each Zoho user can access their bookmarks (that live in https://bookmarks.zoho.eu/ which is technically a part of Zoho Mail) directly within Cliq? As a widget, or an item in the sidebar? My team does not use Mail, it uses Cliq all

• Enhancing Zia's service with better contextual responses and article generation

  Hello everyone, We are enhancing Zia's Generative AI service to make your support experience smarter. Here's how: Increased accuracy with Qwen One of the key challenges in AI is delivering responses that are both contextually accurate and empathetic while

• Let us add Lookup fields in the Blueprint Transitions

  We are unable to add Lookup Fields in the blueprint transitions in Zoho Desk, we wanted to make it a requirement for our workflow but since it's not available in the transition we cannot. The lookup field exists in the Layout: But it cannot be added/selected

• How can we clear a signature field with deluge?

  I would like to clear a signature field in the Edit -> On Load. I have tried input.signature = ""; input.signature = null; clear input.signature; None of the above is working. is there any other way I am missing?

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