Ticket Views: filter criteria -> dynamic date values in relation to the current date

Hello all,

It would be very helpful if you could build custom views in such a way that you do not have to adjust the criteria daily or at whatever interval in order to change the fixed date value as needed.

For example, I would like to create a view that, among other things, restricts to "Ticket On Hold Time" in such a way that only those tickets are determined that were set to On Hold on today's day.
With the current options available, I have to edit the custom view daily! (It should go without saying that this has to be strongly criticised)

It would be so nice if you could use time periods dynamically, as in the SQL syntax, for example: DATEADD(interval, number, date)

My requirement described above could thus be realised dynamically and without the daily effort required.

Regards,

Sven

• Topic Participants

• Sven

• Ash | Zoho Desk

  

• Copa-Data Automation

• Nico

• Shivani | Zoho Desk

  

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