Free version of Assist for personal use?
I have a Zoho account already, and stumbled on info on Assist while looking for a way to control my iPhone from my notebook computer. I saw the Free version info, so I signed up for Assist and downloaded the app to my phone. Do I understand correctly,
How many sessions can an organization have?
Forticlient meme compte que bureau ofys de sont pc avantage sur le serveurI was wondering if we have 40 Zoho one users (all Zoho Licenses) if they all want to connect to a different computer for support is it possible. As per this article I am a bit confuse.
Forcing a download & install each time
I'm new to using Zoho Meeting for remote support. I'm experimenting with it. However, each time I act as the host OR the client, the app wants me to download and install the program. Even though I've used the app multiple times. Why do I have to download and install each time? This is a hassle and will aggravate my clients. Is there a setting I need to check to prevent this?
Any reason eu1-dms.zoho.eu would be flagged as Malware URL
Hi Many of our systems with Endpoint Protection are classing https://eu1-dms.zoho.eu as a Malware URL, and I think stopping Zoho Assist from working. This even extends to computers not even on our network here and are offsite. Is there a legitimate problem
Zoho Assist Unattende Acces
When installling unattended acces on windows we are receiving for the 2nd time today this message. Therefore i'm forced to use teamviewer in place... Please can you explain what we're doing wrong besides that this worked before in good way.
Zoho Assist API - python and requests library
I am using the following python code which results in an error 400. I setup the self-client and have received a clean token and can generate a new token via my refresh token. import requests import datetime import time import json api_url = 'https://assist.zoho.com/api/v2/reports'
No Sound?
New user of Zoho Assist. Just tapped into the other pc remotely and all works smoothly except no sound. There are no settings in Zoho to turn that on or off that i can find and both this pc and the other are not muted and working properly. Am I missing
Can I see my Zoho Assist Schedule in Zoho Calendar?
Maybe I am just missing something, but I scheduled a session through Assist with my customer, and it is not showing up in my Zoho Calendar. I looked at integrations... I have everything integrated, but it doesn't appear to be an option. Why would that be? All calendar views are selected- and nothing. I don't want to have to show the view to the right to see my sessions coming up.
Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’t
Adapt Mail Templates
Hi! We want to adapt the Mail Templates of Zoho Assist so it fits to our corporate identity. By checking the templates I can't see any possibility to add custom HTML code, remove the footer or the color bar on top. Therefore my question is: How can I
Extremely Slow
Zoho is extremely slow. Almost all products, Zoho Assist is taking a long time to generate session id Zoho Social is not opening at all (even after multiple refreshes) What is going on?
Zoho Assist User Guide in PDF File
User Guide in PDF File Will support please provide me with a user-guide in pdf format so that I may download and search it in a reasonable manner of time and mark it up to use as a reference?
Customer Widget Customization
Hi, Wondering if there is any way to develop and change the customer widget (colours / logo / sizing)? Although it does the job; it looks bland and becomes an outcast with the rest once embeded onto our website...
Invalid Handle When connecting
I am trying to get a connection to a user and we are getting an error message after they have downloaded the zoho assist. Saying failed to connection due to invalid handle.
Auto accept incoming service queue requests
Is it possible to automatically accept incoming requests to the service queue? Currently we are using Teamviewer as our main remote support tool and the Teamviewer quick support tool allows our customers to run the support tool, send us the session ID
Error with Assist API
I've used the Desk api for several years now. I am trying to start using the Assist API, specifically the unattended_computer endpoint. The documentation says I need a department ID. It further says I can get that by using the user endpoint. So I generated
Shift+Home and Shift+End don't work on Linux
Instead of highlighting to the end or beginning, it just jumps to the position as if shift wasn't held.
Another way to Install Zoho Assist using Intune
Just like to ask if there is another way to deploy Zoho Assist using Intune. Thank you.
Shift key doesnt work
when i try and put in a capital letter on the remote computer it doesnt work. this is mac to mac, on several computers ive tried.
Add service queue timeout setting
The queue service automatically expires after waiting for more than one hour. We need to set the expiration time to be longer, because we have customer service across time zones. Can this setting be increased?
Branded End-user Experience
It would be great to be able to add our branding to the end-user application that is seen in the bottom right of the window during a session, as well as the executable's icon. Currently it's Zoho branded!
HTML Email Templates
We would like to send branded HTML emails from Zoho Assist which match our company branding and other email templates in the business. At the moment we can only send basic text email templates when scheduling sessions etc. Because of this we are often
Zoho Assist Windows 11 - Blank screen of death
I am having constant problems with Zoho assist not loading... it shows a loading message then white screen of death! Of course I've tried to reload, re-install, come off VPN etc... Nothing makes a difference it's dead. This is now becoming a serious problem
Need a DEMO for Zoho Assist
Hi good day. We need a demo on how Zoho Assist works since we are currently looking for a remote desktop management software/tool. We already are using a Zoho Desk (Enterprise edition) and would love someone to give us a demo about Zoho Assist. Available
Rejected Remote Control request - Android v1.10.2
Sent an email to support on this topic from the phone. Able to set up a remote session and enabled Unattended Access in this new Android v10 phone. When attempting to remotely control the phone we received the message; "your customer has rejected the
Zoho assist and proxy server
Hi, can zoho assist direct its communications at a proxy? Thanks
Looking to move back over to Zoho Assist
Hi All Hope all is well? our license for Anydesk is set to expire very soon 05/12/22 now before we may renew with Anydesk we are thinking of migrating back to Zoho Assist, pricing comparison is not much difference has any improvements been implemented
Command Line install options or MSI for Intune deployment
I would like to deploy Zoho Assist using Intune but cannot find documentation on the switches/options available to the command line installer. I noticed the "-s" in the deployment toolkit but that switch doesn't seem to work for a silent install using
Zoho assist managing group members
As far as I can tell when adding unattended access computers to groups it must be done individually. You can filter list but not "select all" once the filter is applied. Am I missing something? We have 400+ machines to add to a group and it is time
TalkTalk blocking access to all zoho sites.
Whilst trying to access my assist portal, I was presented with a message stating it was being blocked. I tested several other zoho URL's and anything with .zoho.com is being blocked. Whilst I initially thought the problem could be solved by disabling the blocking feature, I realised there is a wider issue in that no Talk Talk customer will be able to join a remote session as https://join.zoho.com/ is also being blocked. This is a pretty big deal as the vast majority - more than 95% of UK internet
Selecting computers to add to groups
When creating groups, can we "select all" in the filter window - it is very frustrating adding them manually
RDP session on remote assist
Greetings, We have users who remotely access internal workstations via RDP from home. When we use Zoho assist to connect to their home computers we cannot see their RDP session. Is there a solution to that? Thanks.
"Guest has already reached the maximum number of unattended computers allowed."
It it correct that on a ZohoOne account that only five remote computers can be set for unattended access?
Automate Getting Authorization Grant
Hello dear Zoho Community, while I generate an Authorization Grant I need to go through the Signin process in order to get the grant. Is there any way I can get rid of that process? Thanks!
Why login to Zoho accounts required to get OAuth code
Hello, I am trying to integrate Zoho Assist in my web app to have unattended access of remote computers over internet. While using API, the first step is to get the OAuth authorization from my Zoho account with end point URI: https://accounts.zoho.in/oauth/v2/auth I use the code for this step: https://accounts.zoho.in/oauth/v2/auth ?response_type=code& client_id=1000.GMB0YULZHJK411284S8I5GZ4CHUEX0& scope=AaaServer.profile.Read& redirect_uri=https://www.zylker.com/oauthredirect& prompt=consent This
Invites not going out to technicians.
I have 3 pending invites, but none of them have received an email.
Unattended Access Requesting User Acceptance
Hello all, All unattended clients are now requesting approval before connections. The devices still show in the unattended tab, and I've reinstalled the agent on two problem PCs, to no change. Looking to get this solved quickly as I depend on it for day-to-day
Zoho Assist Self Client, help with connection
Hello everyone! I'm writing this post because I need help with connecting to zoho assist api. I made a Self Client and I can't figure out what to do next. My questions are: 1. Can I use Postman to test zoho assist api? 2. In the tab "Generate Code" in
Chromebook support
Has anyone got this working? Had my client install the Zoho Assist - Customer app on her Chromebook. I was able to connect (although the screen resolution was garbage), but had no remote control. Also wondering - for any Zoho employees - if & when Unattended
What is SRC-TI?
External Threat Intelligence Tool.
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