Export Zoho Desk Tickets to s3 or a database Warehouse?
Is there any automated way or integration using which i can export all Tickets information in Zoho Desk to Aws S3 Bucket or any Datawarehouse like Snowflake, Google BigQuery or Redshift ??
Any Suggestion about email forwarding?
We're hard at work customizing our Zoho Desk portal. I was asked a question: After configuring the mail panel and related Dkim etc, is it possible to use the support mail example@enterprise for the automatic opening of tickets without enabling automatic
Issue with help center customization
Hello, Whenever I modify anything in the help center themes' HTML editor the language selection dissapears. It doesn't matter where in the HTML i modify, add or remove something, it always dissapears as soon I change even a letter Default : When I add
Mark a Zoho Desk Ticket as submitted by an Agent
When an agent submits a request on behalf of a customer it makes it look like the customer submitted the request and not the agent on their behalf. Does anyone have a way to clearly indicate that the ticket was submitted by the agent and not the customer?
Assign a Ticket Notification to All Agents on a Reply
When a customer submits us a ticket to our support email address, one of our agents will then assign themselves the unassigned ticket, which will then trigger a notification to go out to all of our agents that John Smith has been asigned to ticket 123.
Problem with DKIM Authentication
We're having issues with DKIM authentication. We have entered two addresses of our domain from which to send messages from Zoho Desk and we have the following problems: 1- The first address sent e-mail without problem, the second (most important) returns
Insert snippet content in the same line
Hello, I would like to insert the snippet content in the same line. Example: Let's assume there is a snippet with the name "XXX" and contains a short text in a line like "Product name ABC 123". I write some text: lorem ipsumNow I input a snippet name:
Translate Zoho Desk Fields
Hello, how can I translate ticket fields and custom fields? I mean, the following: Thank you
Zoho desk domain mapping not working
Hi, I have followed this knowledge base support from your zoho site: https://help.zoho.com/portal/kb/articles/support-customers-from-your-own-domain-domain-host-mapping . First created a sub-domain(support.website.com), then went to zone editor to point
Unable the convert Zoho ticket to Jira issue
Our team has been receiving the following error and error screen whenever they click "Add New JIRA issue" for a Zoho ticket. The full error message of Minified React Error #31 is: Objects are not valid as a React child (found: object with keys {self,
Desktop notification
Anyone know of extensions or add-ons for desktop notifications when a new ticket comes in?
Profile pictures not visible on Firefox browser
Hi, I have some uncanny situation with my agents' profile picture. Some are using Firefox, and others use Chrome. They have strictly similar personal settings as well as roles, profiles, and every other permission. Problem is as follow: agents using Firefox
Limit the number of "free" tickets for each user
I was wondering: is it possible to limit the number of tickets a user can send? For example a maximum of 10 tickets a month, and maximum 2 opened tickets simultaneously? I want to offer a paid support for a product which has a "free tier" and then user
Workflow is not triggered with Supervise rule and field update
Hi! I have created a Supervise Rule, which triggers after 5 days a mail to the customer. To avoid sending multiple mails to the customer I have created a checkbox ReminderSent in the ticket properties, which is set to true by a field update. Now I want
out-of-office auto-reply reopens a support ticket that has been closed
We utilize the notification rule to "Acknowledge Contact when the request is closed." However, when a Contact is out of the office, their out-of-office auto response reopens the ticket. Is there a way to turn off the functionality where a Contact is able
Zoho Desk Issue with new messages
Our team is experiencing an error when a new ticket is created. We receive the contact information but no message. It displays the message below. Any help is greatly appreciated. "Content is not available. Please try again after some time.".
Missed Chat Notifications in Desk
Hello, I know we can add Missed Chats to our Starred Views, However is there any way to set up notifications sent to a specific email address letting us know when a chat is missed.
How to make Knowledge Base public so that I don't have to invite users to view
Hi, I'd like to make my KB completely public, so that my customers do not need to log in to a portal to access it and I don't have to actually invite my entire customer list to the help center. How do I accomplish this?
Workflow when ticket is closed through the portal
Hi! Is there a possibility to trigger a workflow if the customer closes the ticket from the portal? The background is, that I want to add a comment to the resolution if this case happens. Thank you and best regards
Removing due date
I can't seem to find any way to remove a due date from a ticket after assigning one...
Translate "closed" ticket status in email
Hi everyone, how can I translate the term "closed" that indicates the status of the ticket in the email that arrives to the customer? Thanks for the tips Sergio
Public Email Templates
I would like to eliminate Public Email templates or at least have mine displayed as choices before the Public ones. How would I do this?
Ability to create forum posts from ticket replies
Some users that I have as customers have sent in feedback that I wanted to post to the forums. Desk should have the feature where you can create a forum from a email or ticket reply. This way it can be shown to the rest of the community for voting and comments especially for feature requests. When creating the forum post from the ticket, it should be created under the customers name and profile Hope some other users like this feature request Looking forward to reading comments and updates
Limiting Products by Account
I see that I can associate different products to different Accounts. However, when a user from an Account is creating a ticket in the portal they can click on the Show: All Products link and they now have access to all products in the system. Is there
Create a macro to answer ticket
Hi, I'm looking to answer some predefined answer to a ticket, send the reply out and change the ticket status. What I found so far is you can send an "Alert" from a template, but this is not really a reply (it will send an email with a predefined subject
Can I add CCs to my email templates?
Hi, is there a way to add a CC email address to my Zoho Desk email templates? So that if I insert a template into the email I'm sending to a contact, it also automatically adds a specific email address in CC?
Can't add Office 365 Users in Zoho Desk
Hi Zoho Desk support team, good day. I would like to raise this concern we have about getting an error when we are trying to add Office 365 users to our Zoho Desk. Please see attached picture for the error encountered. Thank you.
Deleting contacts with portal accounts
Why is not possible to delete a Contact connected to an end-user account, even after deactivation? Accounts and contacts in the Desk should be something a super admin has complete control over. What is the reasoning behind this?
Tags to track customers
Hi there. I want to track the volume of tickets per customer (by company name). There may be multiple people who reach out, but at the end of the month, I want to see how many interactions we had with Company XYZ. Is the best method to use Tags for each
how can i update my permalinks?
Hello, I wanted to update my permalink as you see below. i don't use any special characters and space but it didn't work. and I have a warning like that. by the way i have the same problem with giving 301 link.
auto assign all tickets
I cannot find an option to auto assigned unassigned tickets, and i dont know how to configure the rule to do this. Can someone point me in the right direction?
Using responses in a Guided Conversation to get a customerID using a webhook
Is it possible to create a webhook in guided conversations that will use the data that the customer enters to get the contactID? As I understand it, the contactID is required to use a webhook but I'm not sure how useful this would be if you don't know
Zoom Phone SMS / Zoho Desk Integration
Are there any plans to integrate Zoom Phone SMS with Zoho Desk? We'd love to be able to offer SMS support and if a ticket was created when an SMS was sent to a Zoom Call Queue, we'd be slightly closer to heaven.
Run schedule on the last day of the month
Hello, you can repeat a schedule every month on a specific day... However, some actions must always be run on the last day of the month. What can Isay about this, essential feature... too bad that it does not yet exist :(
Blueprint - Allow multiple transitions between two statuses
If I have Status A and I want Transition in between Status A and Status B, why can't I have more than one transition between those to Statuses? What I want is to have different conditions in each of the transitions. If specific criteria is met for 1st
Light agents and extensions?
Is there a way to grant light agents access to an extension? We created one that provides summary information on an account and contact, which a light agent has access to but it seems like they don't have any access to Extensions.
Close Projects ticket when the linked desk ticket gets closed
Hello everyone, Here is what I would like to accomplish: I have enabled Projects Integration within Zoho Desk. When I connect the Desk ticket to a Projects ticket and close the Zoho ticket, only a comment is passed to Projects. In the Projects ticket,
Change our Zoho Email
Hi Zoho Desk Support. I would like to raise a question regarding our current Zoho Desk email. Current: support@xxxx.zohodesk.com What we want to use: support@yyyyyy.zohodesk.com Can we update it without deleting all our current tickets (open, closed,
Whatsapp integration with ZOHO Desk
Hi, Can we integrate whatsapp for business and zoho desk? Our clients are constantly telling us to raise tickets through whatsapp so we want a system where we can have such integration where we can chat with our clients and raise tickets in zoho desk simultaneously Thanks
version history of a help center article
Is there any configuration management or version history stored for help center articles? e.g. see an edit history, revert to a previous version, etc.
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